Human Services Specialist Resume Example
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HUMAN SERVICES SPECIALIST
Professional Summary
Enthusiastic Human Services Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of department's goals and tasks. Compassionate, motivated to learn, grow and excel in the Human Services field to be equipped in serving and helping others succeed in life.
Skills
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Work History
Lutheran Social Services Of Wisconsin And Upper Michigan IncHuman Services Specialist | Waukesha , WI | November 2020 - Current
- Inputted all gathered information and researched data on applicants into computer system using [Software].
- Selected qualified applicants to refer to employers for possible job placement purposes.
- Organized over [Number] mock interview seminars to develop interview strategies and communication skills.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Provided consulting services to over [Number] individuals on various career-related issues and communicated with clients to determine needs and goals.
- Used [Software] and [Software] to maintain over [Number] candidate files and file notes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Managed processing of all benefits applications, including those for financial assistance and food stamps.
Carondelet High SchoolSubstitute Teacher | Concord , CA | January 2014 - October 2016
- Fostered team collaboration between students through group projects for [Area of study].
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Collaborated with parents of [Type] students to increase comprehensive and long-term success.
- Collaborated with team of faculty to develop after-school tutorial program for students in need of extra help.
- Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs.
- Graded and evaluated student assignments, papers and course work.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives in [Area of study].
- Directed afterschool activities [Number] days each week to provide students with interesting opportunities while maintaining student discipline.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest of Children's Literature as avenue of study.
CitizensUniversal Banker | Camp Edwards , MA | October 2016 - June 2020
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained up-to-date knowledge of product and service changes.
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided back up for customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Associate of ArtsLiberal Arts And General StudiesBarton County Community CollegeCity
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Resume Overview
School Attended
- Barton County Community College
Job Titles Held:
- Human Services Specialist
- Substitute Teacher
- Universal Banker
Degrees
- Associate of Arts Liberal Arts And General Studies
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