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human services specialist resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Applicant Qualification
  • Policy Interpretation
  • Application Assessment
  • Recordkeeping and Data Input
  • Applicant Support and Service
  • Appointment Scheduling
  • Application Processing
  • Customer Support and Assistance
  • Problem Resolution
  • Microsoft Office
  • Critical Thinking
  • People Skills
  • Organizational Skills
  • Active Listening
  • Customer Service
  • Computer Skills
  • Conflict Resolution
  • ICD-10 Coding
  • EMR Software
  • Task Prioritization
  • Written and Verbal Communication
  • Medical Records Maintenance
  • OSHA Compliance
  • Insurance Verification
  • HIPAA Compliance
  • Phone and Email Etiquette
  • Medical Software Applications
  • Attention to Detail
  • Multitasking and Organization
  • Patient Relations
  • Equipment Troubleshooting and Maintenance
  • Organization and Time Management
  • Data Entry Software
  • Medical Recordkeeping
  • Detail-Oriented
  • Epic Systems
  • Regulatory Compliance Understanding
  • Policy Changes
  • Records Maintenance
  • Documentation Skills
  • Medicare Compliance
  • Insurance Eligibility
  • Data Entry
  • Group Presentations
  • Money Handling
  • Currency Counting Machines
  • New Account Setup
  • Customer Service-Oriented
  • Signature Verification
  • Check Cashing
  • Regulatory Compliance
  • Sorting and Filing
  • Payment Processing
  • Bank Deposits
  • Recordkeeping and Documentation
  • Quality Control
  • Data Security and Validation
Experience
09/2022 to Current
Human Services Specialist State Of Kansas Overland Park, KS,
  • Supported applicants in completing documents with accuracy for human service programs.
  • Took part in staff trainings, workshops and meetings to build upon developed skills set and gain better understanding of tasks and responsibilities.
  • Prepared documents necessary to initiate, continue and modify public assistance.
  • Interviewed clients in order to conduct needs assessments and determine eligibility for benefits.
  • Handled processing of client applications and followed confidentiality procedures to keep data safe.
  • Discussed rights and responsibilities associated with public assistance with applicants.
  • Obtained income, asset and financial information to determine program eligibility.
  • Responded to average of 30 calls per day, providing assistance through active listening and effective communication skills.
  • Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
  • Attended meetings and participated in staff development training activities.
  • Interviewed applicants to verify information eligibility for public assistance.
10/2020 to 09/2022
Billing and Enrollment Specialist Salient Crgt San Diego, CA,
  • Handled new enrollments by entering customers' data and reviewing information.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.
  • Resolved routine and complex issues by performing detailed research.
  • Documented and tracked customer account details using SQL.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Cooperated with Medicare, Medicaid and private insurance providers guidelines.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Developed practical training programs to impart knowledge and improve individual skill sets.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
09/2018 to 10/2020
Administrative Assistant Truist Financial Corporation Lynchburg, VA,
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Processed patient payments and scanned identification and insurance cards.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
12/2017 to 09/2018
Bank Teller Umpqua Bank City, STATE,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Education and Training
Expected in 03/2013 to to
Certificate: Health Administration
Carrington College - Boise, ID
GPA:

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Resume Overview

School Attended

  • Carrington College

Job Titles Held:

  • Human Services Specialist
  • Billing and Enrollment Specialist
  • Administrative Assistant
  • Bank Teller

Degrees

  • Certificate

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