human services specialist 1 resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Overview
To secure a position management position with the Department of Human Services that will allow me to put my years of experience to use and allow me to grow more within the organization.
Core Qualifications
  • Microsoft Office
  • Proficient in Power Point
  • Proficient in Microsoft Excel
  • Proficient in Lotus Notes, Outlook, Gmail and other email accounts

  • Typing 60+ WPM
  • 10-key by touch
  • DHR
  • CAPI

  • Ten years cash handling experience
  • Ten years experience with auditing and tracking monies 
  • Escalated customer service issues
  • Working with sensitive and confidential information


  • Department of Human Services (DHS): worked with employee doing home visits and supervised visits at DHS offices.
  • Oregon Food Bank: Packed food boxes for delivery.
  • Sunshine Division: Delivered food boxes during holidays to people in need.
Associate of Arts: Psychology, Expected in 2011 to Mount Hood Community College - Gresham, Oregon

Focus on Psychology and Sociology.

Human Services Specialist 1, 10/2015 to Present
State Of OregonSpray, OR,
  • Schedule all incoming client intakes for SNAP, TANF and Domestic Violence with Human Services Specialist 3's and Case managers.
  • Set up and maintain appointment schedules.
  • Schedule all incoming CAPI applications.
  • Screen applicants for Temporary Assistance Needy Families (TANF), Medical, Employment Related Day Care (ERDC) and SNAP to ensure all questions have been answered.
  • Included brief interview with client to identify situation and then schedule with appropriate Case Manager.
  • Provide financial duties including: handing out, ordering and receipting bus passes and tokens, receipting case and goods.
  • Receiving stock, order and receive office supplies.
  • Maintain motor pool vehicles, back up revolving fund, EBT and monthly reports.
  • Meet with clients to determine initial eligibility for food stamps and emergency medical cases when necessary.
  • Open initial food stamp and emergency medical cases when all information is available or pending for required information and pass on to an HSS3 for completion.
  • Send appropriate canned notices for approval or denial of TANF, SNAP and emergency medical applications.
  • Provide public (over the telephone, at the counter, and written correspondence) with explanation of rules, policies, and procedures, and programs in order to secure compliance and explain requirements.
  • Greet people and determine reason for contact.
  • Hand out appropriate forms to clients.
  • Retrieve information on computer terminal to check that data is correct.
  • Refer public inquires to proper personnel within or outside agency based upon individual circumstances.
  • Keep records of inquires through contact sheets and/or correspondence forms.
  • Participate in classroom and on the job training to learn technical and administrative data.
  • Open and date-stamp report forms and other incoming material.
  • Assist office personnel in performing their duties and cover in their absence, if needed.
  • Scheduling branch clients for JOBS appointments, Program Entry appointments, and Re-engagement appointments.
  • PDP tracking and other Case Aide duties as assigned.
  • EDMS point person for branch.
  • Acting Lead to HSS1 staff.
  • Assign daily work as needed to HSS1 staff.
Judicial Services Specialist 2 / Civil Cashier, 06/2007 to 01/2014
Mass Bay Credit UnionQuincy, MA,
  • Perform case management and records management duties for moderately-complex case types with limited steps, including reviewing files to determine proper order and next appropriate action(s), entering data into an automated case tracking system (OJIN), and forwarding to the appropriate judge, supervisor or administrative authority for next scheduled action.
  • Accept and record documents; check for accuracy and completeness; record and process orders; judgments, decrees, and other related documents.
  • Explain procedures to a variety of individuals including the public, litigants, attorneys, and others; asset the public with public computer terminals, explain OJD and local procedures and policies, answer questions and correspondence related to local procedures, status of cases, and court calendar.
  • Review and verify information for accuracy, especially financial; verify and reconcile cash drawer; open and close accounts; set up account for payments.
  • Accept and receive payments for filings, fines, bonds, and other monies.
  • Perform computer data entry.
  • Perform administrative support duties such as composing letters, preparing and typing a variety or correspondence and legal documents.
  • Act as a receptionist and wait on public counter.
Member Service Representative, 02/2006 to 06/2007
America First Credit UnionSanta Clara, UT,
  • As a Member Service Representative in the branch I provided member service delivery; product, service and rate information; account information; and processed transaction requests through face-to-face or telephone contact with members.
  • Responsible for interviewing existing and potential members by phone or face to face to explain specific products, services and policies, including membership eligibility requirements and identify specific needs as well as cross sell products and services.
  • Gathered needed information from members to open new accounts, explain options such as single and joint owner-ship, savings share drafts, certificates and retirement programs, accurately prepare paperwork, assist in signing process, verify information and ensure all new accounts are processed properly.
  • Perform lending functions in conformance with credit union policy including: interview loan applicants, gather pertinent information for the application, explain loan products, rates, terms and collateral requirements, review and assemble all loan documents to ensure accuracy and authorize the approval of loans within guidelines.
  • Responsible for monthly alarm checks as well as weekly, monthly, and quarterly audits.
  • I ordered all cash for our branch vault and ATM.
  • I was also responsible for processing ATM transactions, balancing, and cash adding.
Lead Teller, 06/2004 to 02/2006
Advantis Credit UnionCity, STATE,
  • Distribute daily work among tellers.
  • Keep tellers on task to accomplish efficient, accurate, and timely completion of daily work.
  • Training all new tellers for the company and assisted in creating the training program for new tellers.
  • Develop and maintain schedules for the staff to ensure adequate coverage at all times.
  • Facilitate branch / department meetings.
  • Assist the Operations Manager in evaluating teller job performance, staffing requirements and salary adjustments.
  • Collect on returned items and ensure funds are available from the bank that checks are drawn on before re-submitting.
  • Account for all travelers checks, incoming and outgoing, on a monthly basis.
  • Ensure all branch audits and alarm checks are completed on a monthly basis.
  • Responsible for cash ordering for branch.
  • Balancing personal drawer, vault, and coin machine daily.
  • Balance ATM daily and replenish ATM weekly.
  • Responsible for reviewing bait money and documenting date of verifications.
  • Assist with branch opening and closing.
  • Assist with sales tracking and special projects as assigned.
  •  Leadership: An experienced team leader
  •  Influencing, leading, and delegating abilities
  •  Superb organization skills
  • Good communicator
  • Multitasking – Can handle many assignments
  • Ability to prioritize independently
  • Decision Maker
  • Project management abilities
  • Accuracy and punctuality

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Resume Overview

School Attended

  • Mount Hood Community College

Job Titles Held:

  • Human Services Specialist 1
  • Judicial Services Specialist 2 / Civil Cashier
  • Member Service Representative
  • Lead Teller


  • Associate of Arts

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