Human Services Specialist 1 resume example

Determined eligibility for SNAP, TANF, DV, ERDC and Medicaid programs with a 98 percent accuracy rate. Assisted individuals and families in poverty to access community resources in order help them improve their situation. Helped customers to become employment ready through addressing barriers to employment.

Managed up to 15 staff in a busy full-service human services office. Maintained confidential HR files. Developed and executed training plans. Conducted monthly confers and annual performance appraisals. Assisted staff in ensuring excellent customer service. Lead meetings and promoted a welcoming and collaborative work environment.

Manager a 17 person management team that oversee 175 staff in seven offices in Jackson and Josephine Counties. Create and execute strategies for improving employment and service outcomes for SNAP, DV and TANF customers. Coach managers to maximize personal development and office operations. Attend community meetings to support local efforts to support employment outcomes and services to families in poverty. Educate community and staff on resources and DHS services. Provide a strength based and collaborative environment with accountability for outcomes. Write, execute and monitor contracts for employment services for JOBS customers.