Highly-energy Social Services Manager excelling in client support, program development and complex problem solving. Comprehensive background includes providing case management services to adults and youth involved with social services systems.
Supervised 15 managers in a district serving thousands of homeless and low-income individuals and families.Promoted to program manager after only 7 years of employment with DHS Self-Sufficiency.In addition to standard program management duties, developed a diversity committee to bring issues of diversity to the community and a domestic violence case review team.
Worked respectfully and effectively with clients to determine need for SNAP, Medicaid, DV and TANF programs. Operated the DHR computer program to access sensitive customer information. Trainer for strength based practice. Receive feedback in a non-defensive manner from a variety of sources in our integrated and diverse office. Carried our complex tasks while maintaining creativity and flexible problem solving approach with customers and staff. Maintained control in intense and hostile situations. Organized a functional filing system and created a desk manual relevant to the position.
Determined eligibility for SNAP, TANF, DV, ERDC and Medicaid programs with a 98 percent accuracy rate. Assisted individuals and families in poverty to access community resources in order help them improve their situation. Helped customers to become employment ready through addressing barriers to employment.
Managed up to 15 staff in a busy full-service human services office. Maintained confidential HR files. Developed and executed training plans. Conducted monthly confers and annual performance appraisals. Assisted staff in ensuring excellent customer service. Lead meetings and promoted a welcoming and collaborative work environment.
Manager a 17 person management team that oversee 175 staff in seven offices in Jackson and Josephine Counties. Create and execute strategies for improving employment and service outcomes for SNAP, DV and TANF customers. Coach managers to maximize personal development and office operations. Attend community meetings to support local efforts to support employment outcomes and services to families in poverty. Educate community and staff on resources and DHS services. Provide a strength based and collaborative environment with accountability for outcomes. Write, execute and monitor contracts for employment services for JOBS customers.
Member of the Honor Society of Phi Kappa Phi, 2002
Recipient of the SOU Academic Excellence Scholarship, 2001
Member of Psi Chi National Psychology Honor Society, 2001
Recipient of the Outstanding Student in German Award, 2000
Summa Cum Laude - 3.95
Projected to graduate in March 2014 with a Master's in Management.
Concentration in self improvement, emotional intelligence and leadership.
Thesis: Promoting emotional intelligence in the workplace
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