human services professional resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Friendly Admissions Coordinator with 20-year background in admissions coordination. Precise and accurate with over 50 wpm typing skill. Strengths include facilitating, managing and maintaining tracklogs, coordinating departments for task completion and advocating for patient-specific needs and concerns. Hospitable Admissions Coordinator with over 20 years of experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns. Enthusiastic Admissions Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of placing the most appropriate youth and making sure youth meet criteria for the program. Motivated to learn, grow and excel in a company. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Reliable employee seeking a position. Offering excellent communication and good judgment. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Outgoing Admissions Coordinator with knowledge of Medicaid and Medicare. Over 22 years of experience in the admissions coordination field. Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, and coordinating and executing the admissions process. Strong proficiency in customer service and public relations. Client-driven Human Services Professional with 15 years of experience acting as liaison between clients and service providers. Adaptive to specific client personal considerations and focused on supporting all aspects of recipient registration. Calming presence in light of often stressful enrollment processes and complex billing and paperwork.

  • Rapport building
  • Consultation and advisory
  • Cultural awareness
  • Good telephone etiquette
  • Leadership
  • Multitasking abilities
  • Computer literacy
  • Organization and Time management
  • Teamwork
Work History
08/2020 to Current Human Services Professional Lutheran Social Services Of Wisconsin And Upper Michigan Inc | Menomonie, WI,
  • Interviewe applicants for services and supported application completion as necessary.
  • Described procedures, requirements and benefits to clients and interested parties.
  • Maintained heavy caseload of approximately 6 cases by utilizing effective time management and organizational skills.
  • Input of information obtained quantitative and qualitative data on youth details to provide services requested.
  • Kept and established comprehensive case files to support proper documentation and record retention.
  • Answered high volume of calls and provided assistance through effective listening and question response skills.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Acted as mandatory reporter of abuse.
  • Processed applications and followed strict procedures to keep sensitive data confidential.
  • Participated in trainings and seminars to improve skills set and knowledge.
  • Met with clients to conduct assessments of current situations and establish what needs to address.
04/1996 to Current Residential Admissions Coordinator Solugenix | Arlington, VA,
  • Completed preliminary paperwork for incoming and outgoing youth.
  • Performed document filing, bookkeeping and faxing for busy admissions office.
  • Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
  • Determined course schedules and coordinated teaching assignments and room assignments to optimize use of buildings and equipment.
  • Kept institution financially sound by tracking expenses and maintaining detailed records.
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve program operations.
  • Contacted prospective case managers or Probation Officers via email and phone calls.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Collected, sorted and reviewed data information and produced timely program reports.
05/1994 to 04/1996 Proof Reader Solugenix | Dallas, TX,
  • Checked and corrected grammatical and spelling errors in diverse documents.
03/1988 to 08/1992 Proof Reader Synovous | City, STATE,
  • Managed finished works and version edits for comprehensive record of each file.
Expected in 06/1985 to to High School Diploma | Spencer High School, Columbus, GA GPA:
Expected in 07/2024 to to No Degree | Human Services Indiana University - Purdue University Indianapolis, Indianapolis, IN GPA:

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Resume Overview

School Attended

  • Spencer High School
  • Indiana University - Purdue University Indianapolis

Job Titles Held:

  • Human Services Professional
  • Residential Admissions Coordinator
  • Proof Reader
  • Proof Reader


  • High School Diploma
  • No Degree

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