Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals and deadlines in a professional environment.

  • Personal Care Services
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Time Management
  • Inbound and Outbound Calling
  • Strong Analytical and Problem Solving Skills
  • Document and Records Management
  • Multitasking and Prioritization
  • Microsoft Office
  • Computer Programs
  • Client satisfaction
  • Housekeeping
  • Program coordination
  • Document management
  • Friendly, positive attitude
  • Team building
  • Customer service
  • Planning & organizing
  • Training & development
12/2021 to Current Human Services Assistant State Of Kansas | Lawrence, KS,
  • Transfer cases in and out of facility to different counties.
  • Help client’s complete paperwork to apply for assistance programs such as: SNAP, Medicaid, Childcare, and Heating/Cooling assistance.
  • Documents file, inputs data, prepares and maintains records.
  • Verifies complex statistical and other complicated reports for accuracy and completeness.
  • Prepares and types a variety of financial, statistical forms and reports, case documentation.
  • Prepares case files, completes inquiries.
  • Answers telephone and takes messages.
  • Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information.
  • Prepares and mails correspondence.
  • Provide information and referrals and verifies information as required for other community resources.
  • Provide written and/or oral documentation regarding client contacts, verification letters, and other situations.
  • Sets up case files, typing or labeling case files, and completing forms.
  • Assists in the preparation of periodic, special and other reports.
  • Take important intake calls regarding CPS and APS reports.
  • Screen benefit program applications and assign them to appropriate case workers.
  • Attended meetings and participated in staff development training activities.
  • Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
  • Discussed rights and responsibilities associated with public assistance with applicants.
  • Obtained income, asset and financial information to determine program eligibility.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Prepared documents necessary to initiate, continue and modify public assistance.
  • Conducted assessments of family strengths, needs and barriers.
  • Interviewed applicants to verify information eligibility for public assistance.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Educated patients on various resources, services and programs to maximize care.
07/2018 to 10/2021 Attendant Care Worker Nextstep Care | Lakeside, GA,
  • Participated in learning activities for child, to help with speech and intellectual development.
  • Eating and meal preparation based on their dietary needs and restrictions.
  • Set up medical equipment to assist with some medical procedures, such as oxygen tanks.
  • Provide for assistance with medication, such as nightly hormone shot.
  • Established and maintain safe and clean environment for child.
  • Performed daily living activities, running errands and household chores.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Assist child with bathing, grooming, dressing and oral hygiene care both in consumers private residence.
  • Monitored health and well-being of clients and reported significant health changes.
  • Recorded client status progress and challenges in logbooks and reports.
01/2018 to 04/2018 Internship Student Bland Correctional Center | City, STATE,
  • Completed 180 hours required for internship.
  • Worked under professional personal, such as: Unit Managers, Counselors, Probation/Parole, and Reentry Specialists to gain knowledge of how correctional system operates, and difference it makes for those in rehabilitation, while being incarcerated.
  • Facilitate parenting class for group of inmates wanting to be better fathers upon release.
  • Observed Counselors as they taught workforce development, thinking for change, disease management and control, anger management and GED program.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Improved team operations by offering suggestions backed up by available data.
  • Worked well in team environment as well as independently.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Assisted department staff by answering phone calls and responding to emails.
  • Adhered to strict security protocols to protect data confidentiality.
  • Worked alongside senior team members to learn related job tasks and roles.
  • Accepted instruction from management regarding assignments and tasks.
  • Observed counselors handling emotional and physical conditions of inmates to identify and proactively address concerns.
  • Assisted Counselors in planned educational and training programs for offenders.
  • Helped Counselors with resolving housing, employment and social services problems.
  • Researched patient cases to understand issues and provide current needs assessment.
06/2015 to 06/2016 Administrative Assistant Department Of General Services Surplus Property | City, STATE,
  • Created PowerPoint presentations for business development purposes.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Issuing Invoices and inventory.
  • Used Microsoft office to create presentations, enter data sales, and time sheets for employees.
  • Helping people with questions about state sold merchandise via email and phone.
  • Running cash register in public store.
    Handled financials through PeopleSoft.
    Posting state owned items on government auction through Govdeals.
  • Assisting buyers with purchasing merchandise.
  • Created advertising signs to put up in Public Warehouse.
  • Communicated with state agencies throughout Virginia, regarding selling their unwanted merchandise. (Vehicles, Desks, Chairs, etc.)
  • Organizing Customer personal data.
  • Photographed merchandise to put on online auction page.
    Assisted with transporting public sales money to bank.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Created Spreadsheets for employee time entries.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
Education and Training
Expected in 05/2018 Associate of Science | Correctional Science Wytheville Community College, Wytheville, VA GPA:
Expected in 05/2014 Associate of Applied Science | Business Management And Leadership Wytheville Community College, Wytheville, VA GPA:

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Resume Overview

School Attended

  • Wytheville Community College
  • Wytheville Community College

Job Titles Held:

  • Human Services Assistant
  • Attendant Care Worker
  • Internship Student
  • Administrative Assistant


  • Associate of Science
  • Associate of Applied Science

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