, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals and deadlines in a professional environment.
Skills
Personal Care Services
Calm and Professional Under Pressure
Efficient and Detail-Oriented
Data Entry and Maintenance
Understanding Customer Needs
Verbal and Written Communication
Time Management
Inbound and Outbound Calling
Strong Analytical and Problem Solving Skills
Document and Records Management
Multitasking and Prioritization
Microsoft Office
Computer Programs
Client satisfaction
Housekeeping
Program coordination
Document management
Friendly, positive attitude
Team building
Customer service
Planning & organizing
Training & development
Experience
12/2021 to CurrentHuman Services AssistantState Of Kansas | Lawrence, KS,
Transfer cases in and out of facility to different counties.
Help client’s complete paperwork to apply for assistance programs such as: SNAP, Medicaid, Childcare, and Heating/Cooling assistance.
Documents file, inputs data, prepares and maintains records.
Verifies complex statistical and other complicated reports for accuracy and completeness.
Prepares and types a variety of financial, statistical forms and reports, case documentation.
Prepares case files, completes inquiries.
Answers telephone and takes messages.
Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information.
Prepares and mails correspondence.
Provide information and referrals and verifies information as required for other community resources.
Provide written and/or oral documentation regarding client contacts, verification letters, and other situations.
Sets up case files, typing or labeling case files, and completing forms.
Assists in the preparation of periodic, special and other reports.
Take important intake calls regarding CPS and APS reports.
Screen benefit program applications and assign them to appropriate case workers.
Attended meetings and participated in staff development training activities.
Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
Discussed rights and responsibilities associated with public assistance with applicants.
Obtained income, asset and financial information to determine program eligibility.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Prepared documents necessary to initiate, continue and modify public assistance.
Conducted assessments of family strengths, needs and barriers.
Interviewed applicants to verify information eligibility for public assistance.
Maintained thorough and accurate records outlining program operations and participant progress.
Educated patients on various resources, services and programs to maximize care.
07/2018 to 10/2021Attendant Care WorkerNextstep Care | Lakeside, GA,
Participated in learning activities for child, to help with speech and intellectual development.
Eating and meal preparation based on their dietary needs and restrictions.
Set up medical equipment to assist with some medical procedures, such as oxygen tanks.
Provide for assistance with medication, such as nightly hormone shot.
Established and maintain safe and clean environment for child.
Performed daily living activities, running errands and household chores.
Maintained strong connections within caregiver community to gain continuous knowledge.
Assist child with bathing, grooming, dressing and oral hygiene care both in consumers private residence.
Monitored health and well-being of clients and reported significant health changes.
Recorded client status progress and challenges in logbooks and reports.
01/2018 to 04/2018Internship StudentBland Correctional Center | City, STATE,
Completed 180 hours required for internship.
Worked under professional personal, such as: Unit Managers, Counselors, Probation/Parole, and Reentry Specialists to gain knowledge of how correctional system operates, and difference it makes for those in rehabilitation, while being incarcerated.
Facilitate parenting class for group of inmates wanting to be better fathers upon release.
Observed Counselors as they taught workforce development, thinking for change, disease management and control, anger management and GED program.
Demonstrated respect, friendliness and willingness to help wherever needed.
Improved team operations by offering suggestions backed up by available data.
Worked well in team environment as well as independently.
Completed assigned duties and consistently produced high volume of work to support daily business needs.
Assisted department staff by answering phone calls and responding to emails.
Adhered to strict security protocols to protectdata confidentiality.
Worked alongside senior team members to learn related job tasks and roles.
Accepted instruction from management regarding assignments and tasks.
Observed counselors handling emotional and physical conditions of inmates to identify and proactively address concerns.
Assisted Counselors in planned educational and training programs for offenders.
Helped Counselors with resolving housing, employment and social services problems.
Researched patient cases to understand issuesand provide current needs assessment.
06/2015 to 06/2016Administrative AssistantDepartment Of General Services Surplus Property | City, STATE,
Created PowerPoint presentations for business development purposes.
Handled client correspondence and tracked records to foster office efficiency.
Issuing Invoices and inventory.
Used Microsoft office to create presentations, enter data sales, and time sheets for employees.
Helping people with questions about state sold merchandise via email and phone.
Running cash register in public store. Handled financials through PeopleSoft. Posting state owned items on government auction through Govdeals.
Assisting buyers with purchasing merchandise.
Created advertising signs to put up in Public Warehouse.
Communicated with state agencies throughout Virginia, regarding selling their unwanted merchandise. (Vehicles, Desks, Chairs, etc.)
Organizing Customer personal data.
Photographed merchandise to put on online auction page. Assisted with transporting public sales money to bank.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Created Spreadsheets for employee time entries.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Provided clerical support to company employees by copying, faxing and filing documents.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Conducted research using various media sources to obtain relevant data for staff requirements.
Education and Training
Expected in 05/2018Associate of Science | Correctional ScienceWytheville Community College, Wytheville, VAGPA:
Expected in 05/2014Associate of Applied Science | Business Management And LeadershipWytheville Community College, Wytheville, VAGPA:
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