LiveCareer-Resume

human services assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Positive, personable, efficient, motivated, committed, outgoing, honest, hardworking, punctual, compassionate, knowledgeable and reliable professional looking to expand my experience and become a leader within the State Employment System-DTA

Skills
  • Fluent in Cape Verdean Creole, Portuguese, English and Spanish
  • Excellent communicator-oral and written
  • MAP, CPR, FA, NVMAB, CPI, & Fire Safety Certified
  • Financial accounting
  • Time management & organizational skills
  • Quick learner
  • Team Player
  • Proficient in computer programs (Microsoft, HCSIS, Salesforce, Ehana, UKG, Beacon, Eppic, and SST)
  • File/record maintenance etc.
  • Great customer service skills, very friendly
  • Attentive to details
  • Efficient
Experience
Human Services Assistant, 02/2023 to Current
State Of KansasTopeka, KS,
  • Primary duty is to provide interpretation and translation services as needed to portuguese, Spanish, and Cape Verdean speaking clients through phone, in person and document
  • Assists applicants and clients in completing and/or obtaining necessary verifications for eligibility determination
  • Facilitates customer service delivery by providing services to clients such as responding to inquiries, and explaining basic department procedures
  • Promotes customer service delivery through document processing and management.
  • Conveys information and explains actions to clients with varying expectations, needs, cultures and languages
  • Utilizing Department MIS systems and equipment, provides ongoing assistance and technical support to Benefits Eligibility and Referral Social Workers
  • Receives and acts on instructions from internal contacts such as peers, supervisors, managers, professional and technical employees and clerical/support staff
  • Gathers information, receives instruction and facilitates complaint resolution
  • Exchanges information with internal and external contacts per existing department policies
  • Provides administrative support within the local office as assigned by the supervisor
  • Perform other duties as assigned, answer in-coming client calls, and transfer them to the proper extension. Help clients with scanning, using an IPad to apply for benefits, making copies, downloading app to access their benefit cases.
  • Provide clients with community resources
  • Attend staff meetings and participate in

staff development training activities

Residential Program Coordinator, 11/2021 to 02/2023
Dungarvin, Inc.Warrenton, NC,
  • Coordinating and maintaining staffing schedule including 24/7 on-call status; facilitating staff meetings, assisting with staffing conflict resolution, ensuring all staff are adequately trained and completing annual performance reviews; optimizing individuals' health by scheduling and accompanying them to routine and emergency medical appointments, ordering medication from the pharmacy, administering medications as ordered and acting as the MA Health Representative for continued coverage; completing residential monthly reimbursement paperwork/accounting as well as banking, bill paying and budgeting for the individuals; communicating and coordinating home and vehicle maintenance needs; completing monthly, semi-annual and annual ISP reports; acting as communication liaison to families/guardians, DDS and senior management; completing or delegating other tasks as required (grocery shopping, cleaning, community outings etc.). Scanning, Uploading paperwork into Ehana, share point. Hands on training with new staff including road test and vehicle wheelchair securement. Inspect individuals equipment and their residence to ensure their safety.
  • Spoke to community groups to explain and interpret purposes, programs and policies.
Program Manager, 05/2001 to 11/2021
Metrostar SystemsSuitland, MD,

2001-2001 Independent Contractor and Personal Care Attendant-Awarded Employee of the Month

2001-2004 Direct Care Staff-Appointed Human Rights Officer

2004-2011 Assistant Program Manager-Assisted individuals in all aspects of needed support

2011-present Program Manager- Coordinating and maintaining staffing schedule including 24/7 on-call status; facilitating staff meetings, assisting with staffing conflict resolution, ensuring all staff are adequately trained and completing annual performance reviews; optimizing individuals' health by scheduling and accompanying them to routine and emergency medical appointments, ordering medications from the pharmacy, administering medications as ordered and acting as the MA Health Representative for continued coverage; completing residential monthly reimbursement paperwork/accounting as well as banking, bill paying and budgeting for the individuals; communicating and coordinating home and vehicle maintenance needs; completing monthly, semi-annual and annual ISP reports; acting as communication liaison to families/guardians, DDS and senior management; completing or delegating other tasks as required (grocery shopping, cleaning etc.).

Education and Training
: Liberal Arts/ Pre-requisites for Radiology Tech, Expected in 2011 to Massasoit Community College - Brockton, MA
GPA:

2008-2011-Achieved Dean's list

High School Diploma: General Study, Expected in 1999 to Brockton High School - Brockton, MA
GPA:
: Customer Service/Office Work Certificate , Expected in 1999 to Worldwide Services - Brockton, MA
GPA:

1999-2000 (16 week program)

2000- Teacher's assistant certification-Cape Verdean translator for children's summer work program.

Activities and Honors

2011-2021 ARC of the South Shore fundraising/other events

2021- Recognized for Excellence as a Program Manager

2021- State Licensing/Agency, my residence scored 95

2018- State Licensing/Agency, my residence scored 95 & 96

2017- Arc of the South Shore Manager of the Year

2016- Facilitate Self-Advocacy for individuals

2016- Arc of the South Shore Outstanding Manager Recognition

2012- Arc of the South Shore Employee of the Year

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Resume Overview

School Attended

  • Massasoit Community College
  • Brockton High School
  • Worldwide Services

Job Titles Held:

  • Human Services Assistant
  • Residential Program Coordinator
  • Program Manager

Degrees

  • High School Diploma

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