human service worker resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment. Hardworking Hsw who employs sound judgment and verbal de-escalation tactics to keep order and avoid dangerous situations. Skillfully detects contraband during cell searches. Hardworkin Cashier with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge.
Education
Expected in 2010 to to Certify Medical Assistant | Medical AsistantBrandford Hall , Windsor, CTGPA:
Work History
11/2013 to CurrentHuman Service WorkerPriority Technology Holdings, Inc. | Chattanooga, TN,
Maintained the custody and control of [Number] inmates housed in maximum security unit.
Conducted routine and emergency head counts.
Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
Inspected work sites and crew trucks for contraband, cleanliness and safety.
Supervised inmates clearing debris from roadways and drains.
Completed intake paperwork, fingerprints and searches.
Made rounds at specified intervals and conducted head counts and roll calls.
Booked new inmates into facility and processed inmates for release.
Searched the building and grounds, living quarters and work areas for contraband.
Observed behavior of residents individually and in groups.
Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
02/2010 to 11/2013Custodian WorkerMichael Kors | Rosemont, CA,
Cleaned in and around the buildings, prioritizing safety at all times.
Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
Spot cleaned furniture and carpet.
Inspected facility and grounds and picked up any trash.
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Steam cleaned and shampooed carpeted areas.
Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
01/2008 to 02/2009CashierMichael Kors | Saint Augustine, FL,
Answered telephone calls and responded to inquiries.
Assisted diners with obtaining food from buffet/serving table as needed.
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Cleaned and organized eating, service, and kitchen areas
Managed food delivery for 200+ guests for special events
Greeted each customer with friendly eye contact
Helped with preparation, set-up, and service for catering events
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Placed clean dishes, utensils, and cooking equipment in storage areas
Provided excellent customer service
06/2004 to 01/2008CashierWendy's | City, STATE,
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.
Received and delivered quality products to restaurant from supply warehouse in a timely manner.
Estimated amounts and costs of required supplies, such as food and ingredients
Greeted each customer with friendly eye contact
Helped with preparation, set-up, and service for catering events
Kept dining room and kitchen area clean by performing cleaning and laundry duties
Prepared daily food items, and cooked simple foods and beverages
Stocked service stations with items such as ice, napkins, and straws
Took food orders and relayed orders to kitchens or serving counters
Trained new employees
Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
Skills
Quick learner
Strong client relations
Proficient in cash management
Cash flow management
Multi-line phone talent
Firearm operations trained
Safety and security-oriented
Team-oriented
Inmate behavior modification tactics
Suicide prevention training
Correctional facility procedures knowledge
Self-defense techniques
Menu price structuring familiarity
Valid [state] driver's license
Able to handle food products frequently
Experience with catering and events
Food preparation experience
General knowledge of computer software
Honest, trustworthy and punctual
On time and reliable
Proficient in customer service
Weekend availability
Able to keep a clean and sanitary work station
Additional Information
 I have 15 years of Customer Service and iam also Bilingual in English and Spanish
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.