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Human Service Supervisor I Resume Example

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HUMAN SERVICE SUPERVISOR I
Professional Summary
  • Personable, strategic, innovative, collaborative, and competent Public Health administrator with an established record of fourteen years of professional excellence in managing, supervising, and implementing public health programs at State and Local governments agencies.
  • Demonstrated sound business judgments, decisiveness, and communication skills at a consistently high level of performance in variety of progressively responsible and challenging assignments.
  • Detailed- oriented person with excellent communication skills and the ability to function in high-pressure situations in a professional manner.
  • Recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • NC Electronic Disease Surveillance System
  • GE Centricity Electronic Health Record
  • EpicCare Link Software
  • General accounting, Microsoft Word
  • Administrative duties, Monitors
  • Agency, Organizational
  • Basic, Evaluate patient
  • Budget, Policies
  • Case management, Develop policies
  • Charts, Policy development
  • Clinical Research, Processes
  • Coaching, Program planning
  • Communicable diseases, Progress
  • Communicable Disease, Protocols
  • Consultant, Public Health
  • Consultation, Publication
  • Counseling, Quality
  • Client, Recruitment
  • Data collection, Reporting
  • Data entry, Research
  • Databases, Scheduling
  • Documentation, Standard Operation Procedure
  • Edit, SOP
  • Forms, Statistical analysis
  • GCP, Supervisor
  • Graphs, Supervisory
  • Health Education, Supervision
  • Infectious disease, Tables
  • Leadership, Technical assistance
  • Law, Telephone etiquette
  • Letters, Phones
  • Managing, Treatment programs
  • Medical terminology, Written
Work History
Human Service Supervisor I, 12/2015 to Current
Wake County Human Services – Raleigh, NC
  • Responsible for providing daily supervision of Wake County's Human Services Department's Public Health Division's Public Health Advisors (PHA) team.
  • Responsible for conducting epidemiological investigations of sexually transmitted infections (STD's); as mandated by the NC General Statues with priority given to syphilis, gonorrhea, chlamydia, and HIV.
  • Provides oversight to the team to ensure the completion of effective disease intervention activities per established County, State and Federal protocols and guidelines and pertaining to Public Health Law.
  • Responsible provides consultation to clinicians and other health professionals regarding Center for Disease (CDC) treatment guidelines, practice guidelines and patient assessment protocols.
  • It prioritizes and assigns duties to team members.
  • Responsible for scheduling back up coverage and monitors DIS client investigations, and records into the North Carolina Electronic Disease Surveillance System, (NCEDSS).
  • Develop policies, procedures, and protocols around DIS issues and strategies for decreasing STD's in Wake County.
  • Conducts annual staff performance evaluations, participates in weekly staff meetings as well as supervisory and agency meetings as needed.
  • Review and revise program protocols and procedures as requested by Communicable Disease Manager.
  • Coordinates QC/PI activities with appropriate staff.
  • Complete and submits weekly reports and trends on STD's.
  • Act as a liaison for the Wake County Human Services Disease Intervention program within the agency and to outside providers; in order to educate on updates of STD treatments.
  • Develop relationships and scope of work with State Surveillance Program and State DIS.
  • Assures all data is recorded in the proper databases.
  • Screened patient recruitment process for research studies at local Health Department and perform all activities to meet research criteria requirements and manage all communication with CROs.
  • Assist with processing all samples shipments and assist with project monitoring.
  • Analyzed reports to ensure Standard Operation Procedure guidelines are been followed for departmental policies and timeframe requirements are been met.
  • Coordinated various teams with selected processes for research site and evaluate on all initiation visits and monitored work of all vendors.
  • Coordinated with Wake County Non-Traditional Testing Unit to address HIV stigma and promote HIV/STI education and outreach testing among communities of colors, transgender women and individuals at-risk for contracting HIV/STIs.
  • Coordinated and developed social media campaigns targeting high risk communities through dating applications to offer PrEP to high risk negative HIV individuals.
  • Link positive HIV persons who are out of care for re-engagement into HIV care and to work closely with providers to address any gaps in services.
NC Public Health Disease Control Supervisor, 03/2006 to 12/2015
North Carolina Division of Public Health – Raleigh, NC
  • Trained newly hired Public Health Advisors in all aspects of HIV/AIDS intervention and prevention activities.
  • Provided on-going training and evaluation including audits of field work completed by Public Health Advisors.
  • Monitored disease case analysis, case management and field activities of Public Health Advisors and provide written and verbal feedback to Public Health Advisor.
  • Utilize a variety of investigative techniques and exercise judgment in assisting staff in determining daily investigative activities and follow up priorities.
  • Performed preparation and analysis of narrative and statistical reports.
  • Manage and maintenance of the NCEDSS information system.
  • Responsible for applying general accounting methods for managing travel budget for 8-10 employees within the NC DHHS regional office.
  • Responsible for managing a HRSA grant while serving as a member of the NC Regional MSM task force to ensure accountability for all grant expenses.
  • Assigned and scheduled the work of Public Health Advisors to assure rapid disease intervention, adequate office coverage, appropriate training, and completion of necessary administrative duties.
  • Communicated Unit and Branch goals and objectives to ensure their achievement through effective oversight, coaching, and training of Public Health Advisors.
  • Evaluated work performance of Public Health Advisors.
  • Direct and oversee the handling of suspected violations of North Carolina Disease Control Measures for HIV.
  • Reviewed paper and computer documentation of all Public Health Advisors activities.
  • Resolved problematic intervention activities.
  • Monitored, collected and maintained surveillance data for HIV/AIDS within the regional area.
  • Provided consultation to clinicians and other health care providers on CDC treatment guidelines, practice guidelines and patient assessment protocols.
  • Provided consultation to local health directors on violation of disease control measures, public health laws and rules, and related laws in North Carolina.
  • Acted as a liaison and consultant to hospitals, correctional centers, military installations, migrant programs, HIV/AIDS consortia, substance abuse treatment programs, community-based organizations, and HIV/AIDS prevention planning groups, and non-traditional counseling and testing sites.
  • Participated in Rapid Intervention Outreach Teams, Health Education, and Risk-Reduction Teams and other outreach activities.
  • Coordinated with various teams and assist to select processes for research site and evaluate on all initiation visits and monitor work of all vendors.
  • Developed and maintained good relations with Site investigators and workers.
  • Screened patient recruitment process for NC STAT program and perform activities to meet research criteria requirements and manage all communication with CROs.
  • Assist with processing samples shipments and project monitoring.
  • Analyzed all reports to determine all SOP guidelines and ensure compliance to all corporate policies and requirements within required timeframe.
  • Coordinated with various teams and assist to select processes for research site and evaluate on all initiation visits and monitor work of all vendors.
  • Managed clinical research data and monitored all case report forms data and ensure resolution of issues effectively and participated in evaluation meetings for data collection.
  • Prepared progress reports to be presented to project and clinical research manager and assist departments to fill all data query forms and evaluate patient's records for tracking.
  • Maintained clinical research protocols to ensure compliance with international GCP guidelines and organizational polices.
  • Coordinated screening efforts specific to infectious disease case management.
  • Analyzed comprehensive and complex case data to determine the source and spread of disease for each reported syphilis case and plan further intervention activities to reduce the occurrence of clinical complications of disease and reduce the spread of disease in the community.
  • Monitored HIV/AIDS and other STDs (e.g., gonorrhea, syphilis, chlamydia, hepatitis, enteric pathogens) case reporting from local health departments and private health care providers for accuracy and completeness.
  • Identified areas of high disease morbidity for screening to plan and execute community assessment and outbreak activities.
Regional Epidemiology Surveillance Coordinator, 12/2010 to 12/2015
NC Department Of Health And Human Services – Raleigh, NC
  • Developed and implemented methodologies and techniques for analysis of data from national surveillance systems and other mandated databases.
  • Analyzed, interpreted and evaluated data to prepare and disseminate reports illustrating epidemiological trends and disease patterns from internal systems.
  • Provided general oversight of ongoing projects, including but not limited to syndromic surveillance; presents results of the studies using publication quality tables and graphs.
  • Provided leadership for, plan and/or carry out epidemiological studies related to communicable diseases population involving complex data sets with large numbers of fields, multiple medical/health conditions, data set linkages and utilization of statistical analysis software packages.
  • Coordinated with health care providers, other local health departments and state public health departments, community-based organizations, and other agencies in gathering, analyzing data in patient charts.
  • Advised administration on communicable disease data and its use in program planning and policy development.
  • Provided technical assistance/training to agency staff and external partners on data related topics.
  • Established a monitoring system to gauge specific surveillance issues, outcomes, problems and initiatives (e.g.
  • Blood bank and complete provider phones calls, in-services or follow-up letters, problem/non-compliant providers, staff inquires and suggestions, and morbidity comparisons by quarter, year, and location).
  • Investigated high priority congenital syphilis cases and prenatal HIV labs and work with providers to assure precision, prompt and accurate reporting.
Senior Patient Coordinator, 01/2001 to 03/2006
Duke University Medical Center – Durham, NC
  • Coordinated various duties associated with daily clinic preparation process.
  • Identified correct and edit patient information in IDX healthcare software.
  • Disseminated messages according to practice communication standards.
  • Completed all IDX check-ins files and manage all appropriate alerts.
  • Disseminated HIPPA information to patients.
  • Knowledgeable of medical terminology, telephone etiquette, and basic PC and data entry skills.
  • Used [Software] to schedule appointments.
Education
Bachelor of Science: Health Education, 2005
North Carolina Central University - Durham, NC
  • Graduated with 3.6 GPA
Master in Healthcare Administration: Healthcare Aministration, 08/2008
Pfeiffer University - Charlotte, NC
CERTIFICATES NIH ICH-GCP Training: 2014
NIH Clinical Research and Medical Education Training: 2014
NIH/NEIHS
STAR Supervisor Training: 2018
Additional Information
  • HONORS AND AWARDS , Honorable Discharge, United States Army 1987 - 1992
  • Honorable Discharge, United States Naval Reserves 2000 - 2003
  • Dean's List, North Carolina Central University
  • 2005 ETA Sigma Gamma Honor Society, NCCU 2003 - 2005
  • Duke Teer House Volunteer of the Year 2003
  • Regional Employee of the Quarter 2007
  • Outstanding Achievement of the Year 2007
  • Outstanding Achievement of the Year 2010
  • Outstanding Achievement of the Quarter 2019
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Resume Overview

Companies Worked For:

  • Wake County Human Services
  • North Carolina Division of Public Health
  • NC Department Of Health And Human Services
  • Duke University Medical Center

School Attended

  • North Carolina Central University
  • Pfeiffer University
  • NIH/NEIHS

Job Titles Held:

  • Human Service Supervisor I
  • NC Public Health Disease Control Supervisor
  • Regional Epidemiology Surveillance Coordinator
  • Senior Patient Coordinator

Degrees

  • Bachelor of Science : Health Education , 2005
    Master in Healthcare Administration : Healthcare Aministration , 08/2008
    CERTIFICATES NIH ICH-GCP Training : 2014
    NIH Clinical Research and Medical Education Training : 2014
    STAR Supervisor Training : 2018

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