LiveCareer-Resume

human service specialist 3 resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Oregonian-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to eligibility staff and clients of all cultures and ethnicities. Experienced employee with more than eight years of analyzing data to determine client eligibility and troubleshoot discrepancies while successfully maintaining an exceptional level of quality, assisting team members, establishing working relationships with clients, community resources, and other agency staff through a human-centric approach. Supportive leader offering agility and confidence in stressful circumstances. Assisting Benefit Eligibility Workers Translating policies and procedures, providingand assisting recipients with paperwork completion. Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of program eligibility and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills
  • Superb written and verbal communication skills
  • Excel in troubleshooting, research and resolution
  • Superlative training and mentoring practices
  • Motivational and supportive team building
  • Project organization
  • Insightful operational improvement
  • Client needs assessments
  • Training and development
  • Benefits and compensation
  • Highly proficient in the current ONE system, MMIS, TRACS, DHR, EDMS, FSM navigation, OWL Navigation, Microsoft Office Suite
  • Impeccable Customer service
  • Professional telephone demeanor
  • Relationship development
  • In-depth knowledge of MAGI medical program
  • Assistance program knowledge
  • Written and verbal communication
  • Customer service
  • File and records management
  • Training and mentoring
  • Determining Eligibility
  • Program Knowledge
  • Effective Communication Skills
  • Applicant Engagement
  • Resource Information
  • Proficiency In Microsoft Word, Excel, Outlook, Teams and PowerPoint, OneNote, the ONE System, Information Eligibility Verification Systems (IEVS),
Work History
03/2014 to Current
Human Service Specialist 3 Albertsons Company Inc. Freehold, NJ,
  • Resolve encountered incorrect data entry or eligibility determination problems
  • Answer high volume of calls and providing excellent customer service skills, applying effective listening and question response skills
  • Interview participants, obtaining information needed to determine MAGI-Medicaid eligibility, supporting application completion, both verbally and through written correspondence
  • Review MAGI-Medicaid applications, renewals, and incoming requested verification information, determining eligibility and continued eligibility, for individuals
  • Interpret and apply policies, procedures and guidelines, as applicable, to each participant
  • Utilize system resources, including IEVS, Work Number, OVERS, and SAVE for participant information verification, as needed
  • Provide assistance to community partners. Explaining policies and procedures
  • Narrate participant and assistor communications within current ONE system and/or TRACS
  • Cultivate productive, safe, and mutually respectful work atmosphere, projecting enthusiasm for the agency, and teams that contribute to it's ongoing growth and success
  • Perform continuous research, reference OARs, Family Services Manual, transmittals, and governmental websites, keeping abreast of most recent and accurate policies, procedures, and laws
  • In-depth working knowledge using current ONE system, MMIS, DHR, TRACS, EDMS, Microsoft Office Suite, Work Number, SAVE, OVERS, and VineLink
  • Actively participate in trainings and seminars to continuously improve skills and knowledge, strengthening professional development
  • Maintain excellent attendance record
  • Developed team communications and information for Integrated Eligibility updates
  • Answered high volume of calls and provided assistance through effective listening and question response skills
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them
  • Processed applications and ensured that sensitive data was kept confidential
  • Described procedures, requirements and benefits to clients and interested parties
  • Participated in trainings and seminars to improve skills set and knowledge
  • Interviewed applicants for services and supported application completion as necessary
  • Met with clients to conduct assessments of current situations and establish what needs to address
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets
  • Migrated legacy HRIS system to new technology to minimize business impacts
11/2013 to 03/2014
Human Services Specialist 3 Oregon Health Authority, State Of Oregon City, STATE,
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested
  • Processed applications and ensured that sensitive data was kept confidential
  • Participated in trainings and seminars to improve skills set and knowledge
  • Completed data entry tasks with accuracy and efficiency
  • Sorted documents and maintained organized filing process
  • Evaluated source documents to locate information needed for each data entry field
  • Verified accuracy and validity of data entered in databases
  • Used Siebel to input data from OHP applications, maintaining 95% accuracy
  • Met with clients to conduct assessments of current situations and establish what needs to address.
  • Processed applications and ensured that sensitive data was kept confidential.
  • Participated in trainings and seminars to improve skills set and knowledge.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Interviewed applicants for services and supported application completion as necessary.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Migrated legacy HRIS system to new technology to minimize business impacts.
08/2010 to 09/2010
Document Imaging Specialist Ancestry.Com Operations Inc. City, STATE,
  • Verified appropriateness of image quality against company standards
  • Prepared physical archival documents, books and digital files in compliance with company guidelines
  • Assisted with document troubleshooting, including corrupt documents and files
  • Manipulated and converted documents to meet needs of individual projects
  • Completed transmittal logs and stored in files for specified durations
  • Transmitted documents, organized revisions and tracked changes
  • Received, organized and prioritized documents for scanning purposes
  • Safely and properly operated various types of imaging systems, including tape drives, CDs and software
  • Verified appropriateness of image quality against company standards
  • Maintained document control system including work instructions, procedures and associated databases
  • Worked with internal staff to process documents and sent for closing
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies
  • Utilized [Software] to scan and clean up project documents
  • Assisted with document troubleshooting, including corrupt documents and files
  • Manipulated and converted documents to meet needs of individual personnel or projects
  • Transmitted documents, organized revisions and tracked changes
  • Prepared documents for projects in accordance with project manager, team or client specifications
  • Promoted efficient document processing by maintaining orderly and clean control room
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage
  • Managed file archival and information retrievals
11/2003 to 09/2010
Exhibitor Operations Manager VIRGO Publishing LLC City, STATE,
  • Partnered with vendors and suppliers to effectively manage and budget for inventory
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
  • Supervised onsite team, at times 30+, including caterers, audio-visual technicians, and facility management team
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
  • Generated client retention by accurately organizing and executing trade shows and events with up to 500 exhibitors
  • Increased customer satisfaction by resolving operational and fulfillment issues
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, and resourcing, for various events
  • Factored concerns such as traffic flow patterns, location limitations and safety issues into every design
  • Partnered with vendors and suppliers to effectively manage and budget for over $[Amount] in inventory
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
  • Implemented policies and standard operating procedures for continuous improvement
  • Evaluated upcoming program plans to forecast expected resource needs
  • Responded to events, including network outages and issues related to circuits, websites, vendors and telecoms
  • Verified compliance with best business practices throughout organization
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
  • Maximized productivity and management systems by establishing specific goals and managing operations
  • Oversaw bin fulfillment services, manufacturing and case picking for supply chain orders with rapid turnaround, ensuring high-quality and fresh product delivery
  • Coordinated with external companies to fill openings effectively, reducing critical vacancies by [Number]% in first year
  • Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action]
  • Built relationships with customers and managed accounts to drive revenue and profit
  • Represented company to vendors, municipal customers and other external stakeholders across [Type] and [Type] lines
  • Maintained constructive client and vendor relationships
  • Established operational objectives and work plans and delegated assignments to subordinate managers
  • Developed project management roadmap to define project objectives, timelines and milestones
  • Forged and cultivated productive relationships with community members and potential partners
  • Oversaw day-to-day operations, including supervising [Number]-person team across [Number] sites
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates
  • Executed physical relocation of [Type] facility, including design of floorplan, wiring and furnishing placement while maintaining transitional efficiency
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
Education
Expected in 12/1998 to to
Bachelor of Arts: Journalism
University of St. Francis - Joliet, IL
GPA:
  • Minored in Graphic Design
Expected in to to
Associate of Arts: Art
College of DuPage - Glen Ellyn, IL
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of St. Francis
  • College of DuPage

Job Titles Held:

  • Human Service Specialist 3
  • Human Services Specialist 3
  • Document Imaging Specialist
  • Exhibitor Operations Manager

Degrees

  • Bachelor of Arts
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: