Dedicated Human Service professional with history of 20 years experience with meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Applicant Qualification
Performance Evaluations
Worker Training
Schedule Preparation
Decision Making
Quality Assurance
Employee Motivation
Dependable and Consistent
Time Management
Multitasking and Prioritization
Documentation and Recordkeeping
Professional Communication
Stress Tolerance
Education
South Carolina State UniversityOrangeburg, SC, Expected in 05/2001 ā āBachelor of Science:Social Work - GPA:
Gaffney High School, Expected in 06/1997 ā āHigh School Diploma: - GPA:
Certifications
Certified in Child Welfare, South Carolina Department of Social Service - 3/2012
Certified in Child and Adolescent Needs Assessment - September 2021
Work History
State Of Maryland - Human Service Coordinator II Cecil, WI, 02/2020 - 01/2022
Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
Kept and established comprehensive case files to support proper documentation and record retention.
Designed individualized service plans that took into account clients' goals and preferences.
Managed (6) Case Managers with a caseload of at least 15 cases each to ensure case management practice was adherent to policy and procedures of the agency to have better outcomes for individuals and families.
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity. conduct weekly/monthly documentation to ensure Team members are obtaining the necessary information needed for the agency to make the best recommendation as for services and needs of the family.
Oversaw team of service professionals focused on Foster Care Program.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Reviewed and studied weekly data reports to assess if worker's are compliant with guidelines of a lawsuit settlement to ensure employees were adherent to the required details of the settlement.
participate in court proceedings and testify to documentation dictated regarding services and needs of the family and children served.
Francesca's Collections, Inc. - Human Service Coordinator II Alamo Quarry Market, TX, 03/2002 - 01/2020
Managed efficient teams of up to six (6) employees.
Hired and trained new Foster Care workers to improve efficiency of department and cultivate productive work atmosphere.
Monitored weekly reports, review documentation and communicated necessary improvements to Director in weekly Leadership meetings.
Oversaw team of service professionals focused on the Foster Care Program.
Efficiently assisted Foster Care Case Managers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Developed productive working relationships with churches, schools, government agencies and charitable organizations.
attend and testify in court proceedings to provide information to the court system as to recommendations of the agency to assist with meeting the needs of the family for better outcomes and children to be safe upon returning home to the biological family.
oversee monthly staffing's within the agency as well as participate in Interagency staffing's with outside Providers.
Spartanburg County Department Of Social Service - Human Service Specialist II City, STATE, 03/2001 - 09/2015
Described procedures,, process requirements and benefits to clients and interested parties of the Foster Care Program.
Interviewed applicants to assess for services and make appropriate referrals to Providers to provide services to children/families.
Kept and established comprehensive case files to support proper documentation and record retention.
Acted as mandatory reporter of abuse.
Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Assessed barriers, strengths and needs of each family and worked quickly to remediate.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Reduced expenses by analyzing compensation policies and ensuring paperwork was submitted timely to ensure the agency would be able to bill for service to bring Federal funding to the State to assist with more services to the Children and Families served.
Children's Place Clothing Store - Assistant Store Manager City, STATE, 08/2001 - 03/2002
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Approved regular payroll submissions for employees.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
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