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Human Resources Supervisor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Human Resource Supervisor with over 10 years of experience in Retail Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Pre-employment screening
  • File and records management
  • Organizational development
  • Employee relations
  • Wages and salary
  • Conflict resolution
  • Recruitment
  • Training and development
  • Talent management
  • POS systems
  • Budgeting and finance
  • Equipment monitoring
  • Complaint resolution
  • Role-playing
  • Basic computer Technical support
  • Event planning
  • Banking Operations
  • Custom Windows Certified
Education
Hiawaasee Christian Academy Orlando, FL, Expected in High School Diploma : - GPA :
Work History
State Of Louisiana - Human Resources Supervisor
Donaldsonville, LA, 04/2011 - Current
  • Daily reviewing of applications for potential hiring opportunities.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Eliminated discrepancies in financial reporting and recordkeeping through accurate preparation and management of KPIS budgets.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Performed daily account reconciliation and payroll verification to maintain daily records.
  • Provided cash handling including sorting and counting coin and currency to make change for associates.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Balanced safe, prepared tills and prepared registers for next sales date.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Prepared bank deposits and office supply orders.
  • Trained all employees on proper cash routines, POS procedures and requirements.
  • Operated cash register for cash, check and credit card transactions with 98% accuracy.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Managed smooth processing of banking, payroll, coachings and new hire paperwork to support office productivity.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Monitored employee progress and gave feedback to management and additional training requirements.
Fedex - Founder
Lebanon, TN, 03/2008 - 04/2011

Fashion jewelry designer and short term business

Circle K - Lead Customer Service Associate
City, STATE, 05/1998 - 08/2007
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Provided cash handling including sorting and counting coin and currency to make change for associates.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Verified totals, checked store transfers and assisted with price changes.
  • Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
  • Matched purchase orders with invoices and recorded necessary information.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Created detailed expense reports and requests for capital expenditures.
  • Prepared bank deposits and corporate cash shipments.

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Resume Overview

School Attended

  • Hiawaasee Christian Academy

Job Titles Held:

  • Human Resources Supervisor
  • Founder
  • Lead Customer Service Associate

Degrees

  • High School Diploma

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