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human resources supervisor resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Human Resources professional with clear focus on meeting and exceeding organizational targets while creating a team-driven environment that fosters room for development and growth. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining, and supporting high-quality talent to drive company growth.

Skills
  • Regulatory Compliance - ACA, COBRA, FMLA, etc.
  • Statistical Data Analysis
  • Employee Relations Oversight
  • Performance Management
  • Policy Improvement
  • Hiring and Firing
  • Onboarding
  • Exit Interviews and Processes
  • Payroll administration
  • Performance management
  • Forecasting Employment Needs
  • Budget Administration
  • Compensation and Benefits Administration
  • ADP Workforce Now
  • Unemployment Claims
  • Employee Referral Programs
  • Employee Engagement Strategies
  • MS Office, Navision, CAPE
Work History
Human Resources Supervisor, 02/2021 - Current
Coalinga/Huron Unified Coalinga, CA,
  • Structured compensation and benefits according to market conditions and budget demands.
  • Reduced process gaps while supervising team of 4 employees to achieve optimal productivity.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 10-30 new employees each week.
  • Led Six Sigma project designed to reduce new hire turnover and establish 30-60-90 day training and onboarding program for new hires.
  • Implemented new HR processes and procedures and developed communication and training cadence to ensure successful deployment.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Directed and controlled 401K, medical, dental and vision benefit packages.
  • Developed succession plans and promotion paths for staff.
  • Updated HR database with new employee information, changes in benefits and other details.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Organized company-wide events designed to boost employee morale.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Instructed senior leaders on appropriate employee corrective steps.
Client Support Specialist, 07/2019 - 02/2021
Auditboard El Segundo, CA,
  • Delivered exceptional customer service to every client by leveraging extensive knowledge of ADP Workforce Now all while creating welcoming, positive experiences.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Collaborated with team of 5 in development of call reduction project aimed at evaluating top 100 callers and providing solutions across the board.
  • Completed stretch assignment to assist Implementation partners and implement benefits systems into Workforce Now.
  • Completed ADP Workforce Now new hire payroll training to expand knowledge and support multiple systems.
  • Worked payroll resolution queue and fielded inbound payroll calls.
  • Recognized by DVP for providing top Net Promoter Score (NPS) across entire department for November and December of 2019.
  • Recipient of 7 monthly team awards in short tenure, ranging from Team MVP, Top 2% NPS, etc.
  • Recognized as the "Rising Star" during FY20 Townhall.
  • Awarded ADP's Toppin' the Charts award for exceptional work during 2019/2020 year-end.
  • Served as Subject Matter Expert (SME) for ADP's Workforce Now performance management system for approximately 35 specialists across 3 teams.
  • Recipient of 2 Spotlight award for exceptional client service and HR advisory to the Vice President of a Fortune 500 company and for consistent knowledge sharing within BTS and in ADP Works.
  • Collaborated with team members to enhance customer service experience and meet team goals.
  • Followed-through on all critical escalations.
  • Maintained strict confidentiality procedures to ensure data integrity.
Legal Assistant, 07/2018 - 01/2019
Cleveland Clinic Sullivan, OH,
  • Investigated facts and laws to determine causes of action and to prepare cases.
  • Conferred with clients and other involved parties to gather and track case information.
  • Handled every aspect of pre-litigation and litigation as firm's only paralegal.
  • Worked efficiently under stressful conditions to prioritize and meet case deadlines, often juggling many deadlines in same week.
  • Drafted pleadings, discovery, demands, and other legal documents for medical malpractice, auto-accident, and nursing home cases for boutique Plaintiff's firm.
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
Legal Assistant/HR Coordinator, 07/2017 - 07/2018
Vinson Law Office City, STATE,
  • Eliminated process gaps by implementing new methods of standardized training.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Acted as liaison for COO and CEO to ensure operations were FLSA compliant.
  • Assisted in onboarding, conducted interviews, and oversaw training of all new employees.
  • Wrote, implemented, and improved Standard Operating Procedures for the firm.
  • Worked effectively under pressure to meet case deadlines both individually and with a team.
Education
Bachelor of Arts: Interdisciplinary Studies, Expected in 2017
-
University of South Florida - Tampa, FL
GPA:
Status -
  • Dean's List
  • Chi Omega Executive Board Member
  • Phi Sigma Theta National Honor Society Member
Certifications

Certified Six Sigma Green Belt

  • May 2022

SHRM-CP - SHRM Certified Professional

  • May 2022


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Resume Overview

School Attended

  • University of South Florida

Job Titles Held:

  • Human Resources Supervisor
  • Client Support Specialist
  • Legal Assistant
  • Legal Assistant/HR Coordinator

Degrees

  • Bachelor of Arts

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