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human resources staffing specialist resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Proficient Human Resources Staffing Specialist/Recruiter offering proven skills in HR administration. Dedicated to promoting efficient business operations and high productivity by on-boarding well-qualified candidates and minimizing employee turnover. History of driving advancements in training, productivity and team motivation through proactive engagement and motivational (output) approaches.

Skills
  • Recruitment and retention strategies
  • Interviewing and Pre-Screening (phone, email correspondence, i.e.).
  • Onboarding (Background Checks, E-verify, Worker's Compensation, i.e.).
  • Recruitment strategies
  • New hire orientations
  • Processing Payroll (Multiple Systems) able to quickly learn new upcoming additions and competitive software, i.e.
  • Training and mentoring (Coaching and Mentoring)
  • Talent management and Acquisition
  • Candidate Sourcing & Talent Resource Management
  • Team Building (Empowerment, Motivation, Energize)
  • Contract Negotiation (Sales & Mark-ups) rates and quotes
  • Recommended based on screening protocols Wages and salary (contingent- offer)
Work History
05/2021 to 10/2021 Human Resources Staffing Specialist Best Buy | Kansas City, MO,
  • Collaborated with branch manager to develop and integrate workforce planning, analysis and solutions.
  • Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience; recruit, onboard, orientation, retain, reward, i.e.
  • Conducted candidate interviews and performed background checks and verification; e-verify, i-9, w-2, Worker's compensation claims, i.e.
  • Worked on special HR projects such as contract negotiations and billable quote details, as well associate pay rates, to promote and enhance services offered.
  • Recruited talented, diverse and qualified candidates for employment.
  • Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Educated staff on HR software functionality with special emphasis in oracle, Job Stack (Similar to PeopleSoft, Paylocity, ADP, and Kronos), Prism HR for intergraded dispatch and HRM (Payroll Processing Manager) features.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Reconciled past due accounts achieving success in reduction in outstanding invoices.
  • Responded to customer concerns and questions on daily basis.
  • Generated financial statements and reports detailing accounts receivable status
  • Handled account payments and provided information regarding outstanding balances.
  • Executed billing tasks and recorded information in company databases credit on demand files and invoicing for closing week thereof.
  • Trained and mentored new client members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Managed invoicing and payment processing operations.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
06/2017 to 05/2021 Medical Administrative Support /Human Resources Support Specialist Department Of The Navy (NMCSD)/PSD | City, STATE,
  • Maintained current and accurate medical records for patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Advocated for patients through conversations with insurance representatives.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept organized documentation of prescription refill information for office of 6-7 physicians.
  • Organized patient files and streamlined operations to improve efficiency.
  • Coordinated customer service, patient scheduling and billing.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Supported providers in outpatient medical office through coordinating administrative operations.
  • Communicated with patients regarding payments on outstanding accounts.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Called patients to confirm scheduled appointments day in advance.
  • Enhanced office productivity by handling high volume of callers per day.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Reviewed physician letters and corrected grammar and spelling errors.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Performed timely project management within budget constraints for issues regarding executive leadership.
  • Implemented quality control initiatives to reduce downtime and increase revenue.
  • Oversaw and managed hiring process and assisted human resources.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations (Military).
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations (Military).
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Compiled employee records from individual departments to maintain central files (NSIPS, TOPS, SLCADA, DOS-MIL, DFAS, i.e.).
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
07/2014 to 06/2017 Human Resources Intern (Tele) Department Of The Navy | City, STATE,
  • Helped with employee unemployment and I-9 forms to support compliance procedures.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Developed strong written and verbal communication skills.
  • Worked with HR team to coordinate company events.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Drafted copy for documents, social media posts and internal memoranda.
  • Created and updated tracking spreadsheets using federal software.
  • Took messages and provided information about company processes, hours and requirements.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Worked alongside global business leader to deploy new training strategies.
  • Completed human resource operational requirements by scheduling and assigning employees.
04/2014 to 06/2017 Human Resources Staffing Coordinator/Nurse Manager Murrieta Health And Rehabilitation Center | City, STATE,
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Helped set up medical, dental and life insurance benefits to facilitate employee on-boarding process.
  • Recruited talented, diverse and qualified candidates for employment.
  • Conducted candidate interviews and performed background checks and verification.
  • Created internal posting and advertisements while overseeing employment website.
  • Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
  • Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
  • Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.
  • Refined talent strategies and plans and designed and implemented technology apps such as Crew (similar to on shift) programs to maximize recruitment and retention.
  • Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Developed tools to help individual departments and business units achieve goals in fostering culture of diversity and inclusion.
  • Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
  • Completed human resource operational requirements by scheduling and assigning employees (Nurses) Daily schedules and chores logs as well monthly and weekly calendars, i.e.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Oversaw HR needs for more than 25-30 nurse staff operation within Murrieta, CA location.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Analyzed issues and employed improvement processes.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Implemented quality control initiatives to reduce downtime and increase revenue.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Updated employee files with new details such as changes in address or salary levels.
  • Assisted with time-keeping and payroll functions (HR Software) on regular basis for more than 25-30 employees nationally.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce HR and Administrative/Clinical related training documents, such as orientation materials, updating employee handbook, i.e.
01/2013 to 03/2021 Medical Billing and Collections Specialist (Temp) Affordable Billing | City, STATE,
  • Compiled and tracked outstanding balances owed to medical facilities with over all 20% collection rate.
  • Corrected, completed and processed claims for multiple payer codes on average 25+ claims a day or more.
  • Assisted in reconciling deposit and patient collections.
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Processed online and paper appeal submissions and refund requests.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Encoded and canceled checks using bank machines.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Processed vendor and supplier payments on weekly basis.
  • Monitored outstanding invoices and performed collections duties.
  • Assisted management with implementing new accounting software program.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Generated financial statements and reports detailing accounts receivable status
  • Used data entry skills to accurately document and input statements.
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Executed billing tasks and recorded information in company databases.
  • Handled account payments and provided information regarding outstanding balances.
  • Collected data to complete detailed financial reports for stakeholders and management.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Posted data and kept other records concerning costs of goods or services or shipment of goods.
  • Managed invoicing and payment processing operations.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
  • Created improved filing system to maintain secure client data.
01/2010 to 12/2010 Medical Billing and Coding (Internship) Neighborhood Health Care | City, STATE,
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Updated patient financial information to guarantee accuracy.
  • Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Initiated, performed and documented quarterly coding audits for physicians.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Delivered timely and accurate charge submissions.
  • Posted payments and collections on regular basis.
  • Managed billing calendar and scheduled claims for payments.
  • Prepared accounts with past due balances and transferred those cases to collection agency.
  • Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
05/2003 to 09/2008 United States Navy Department Of The Navy | City, STATE,
  • Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
  • Partnered with sustainability team to minimize waste and creatively minimized global footprint in culinary operations.
  • Operated as culinary coach and leader and engaged in detailed food preparation and service execution during especially busy times.
  • Verified that daily nutritional and special culinary servings complied with laws, company regulations and accepted nutritional standards.
  • Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
  • Planned menus and ordered various food stock to provide balanced and nutritious meals.
  • Reduced spending by an average of 35% by documenting inventory and purchases for budget management, food costing measures, and recipe and menu breakdowns.
  • Inspected deliveries for accuracy and safety.
  • Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained high personal grooming standards and uniform presentation.
  • Lifted and carried heavy materials.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained composure and work quality while under stress.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Adhered to procedures in preparing food items.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Managed delivery of fresh rations in harsh stressful environments (overseas) for over 300+ personnel.
Education
Expected in 09/2021 to to Post-Graduate Certificate | Human Resources Management Strayer University, Washington, DC GPA:
  • Relevant Coursework Completed: JWI 521: Recruit, Retain, Assess, Reward, Retain, JWI 522: Strategic Partnering with the C-Suite, JWI 556: Leading Change by Putting People First, 13.5cc
  • Scope of Certificate: Expands the General MBA acquired to custom focus on people management, recruitment, and organizational change and strategy for an organization in a Human Resources Capacity.


Expected in 03/2021 to to MBA | Business Administration And Management Strayer University, Washington, DC GPA:
  • Relevant Coursework Completed: Leadership in the 21st Century, Business Communications & Executive Presence, Marketing in a Global Environment, Managerial Economics, People Management, Financial Management I, Operational Excellence, Financial Management II, Strategy, Organizational Change & Culture, New Business Ventures & Entrepreneurship, Business Analytics and Capstone.
  • Professional development completed in: Executive Leadership Graduate Certificate
  • Awarded: Welch Scholar Distinction for achieving Superior Academics (4.0 GPA Overall Program Wide)
  • Member of Alpha Chi College and Honors Society
  • Received Assistant Dean and Professors (+3)) Recommendation Letters of Solid Achievement - Furnished upon request.
Expected in 06/2015 to to Bachelor of Science | Health Administration/ Management University of Phoenix , Murrieta, CA, GPA:
  • Relevant Coursework Completed: Business Management, Communications, Compliance, Psychology, Fundamentals of Nursing and Allied Health, Life Expectancy and Development,Long Term Care, Anatomy and Physiology, Criminal Justice and Corrections, Finance and Accounting, Health Administration, Information Management, Leadership Theory, Management Concepts, Professionalism and Development, Quality and Risk Management, Strategic Planning and Operational Management, Capstone, i.e.
  • Member of National Society of Collegiate Scholars
Expected in 01/2010 to to Technical Diploma | Medical Billing And Coding/Office Management Kaplan College , Vista, GPA:
  • Relevant Coursework Completed: Medical Records and Health Information, Medical Terminology, Intro to Medical Billing and Coding, Healthcare Law, Intro to Health Insurance, Pharmacology Codes, Insurance Claims submission, Microsoft Office Suite, Excel Training and Medisoft, CMS claims processing, office management procedures, Front desk operations, i.e.

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Resume Overview

School Attended

  • Strayer University
  • Strayer University
  • University of Phoenix
  • Kaplan College

Job Titles Held:

  • Human Resources Staffing Specialist
  • Medical Administrative Support /Human Resources Support Specialist
  • Human Resources Intern (Tele)
  • Human Resources Staffing Coordinator/Nurse Manager
  • Medical Billing and Collections Specialist (Temp)
  • Medical Billing and Coding (Internship)
  • United States Navy

Degrees

  • Post-Graduate Certificate
  • MBA
  • Bachelor of Science
  • Technical Diploma

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