Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Successfully oversee human resources, credentialing management, and dependable Medical Records Specialist with 2-year background in document assessment and quality review. Highly accurate and efficient with strong interpersonal skills and reliable, hardworking nature. Motivated to learn, grow, and excel in a new career path to the healthcare informatics industry.

  • Microsoft Outlook, MS Office, Microsoft Excel
  • Tableau Essentials - data visualization tool
  • Data collection and analysis
  • Written and verbal communication
  • Administrative support
  • Relationship development
  • Records maintenance
  • Data Mining
  • Medical terminology understanding
  • Attention to detail
  • Credentialing
  • Hospice MD (EMR)
Work History
Human Resources Specialist/Volunteer Coordinator, 04/2019 to Current
DevereuxLake City, FL,
  • Maximize team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols i.e., monthly In-service training.
  • Assist senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Generate, ensure completeness, update credentials for over 80 employees (i.e., clinicians, and vendors). Sent notices to employees and subcontractors regarding expiring documentation.
  • Interview candidates, conduct background checks and verification i.e., OIC, Been Verified, I-9.
  • Perform general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Medical Records Specialist, 07/2018 to Current
AuditboardCerritos, CA,
  • Maintain accuracy, completeness and security for medical records and health information for 80+ patients.
  • Communicate effectively with internal staff members, patients,and family members, medical doctors and insurance companies by email and telephone for special requests.
  • Understand and processes release of information, and death certificate in accordance with hospice policies and HIPAA privacy laws for patients, physician offices, subpoenas, state and federal governing authorities.
  • Perform patient chart auditing, electronically and paper-based medical records to determine compliance with established policies and procedures, and governmental agency guidelines and regulations.
  • Utilize Hospice MD software to manage and confirm patient data, such as insurance, demographic and medical history information, ensure accuracy and completeness of patient medical records.
  • Knowledge of medical insurance claims, medical billing, and credentialing vendors such as medical supplies, transportation, and skilled nursing facilities.
  • Review charts and flagged incomplete or inaccurate information
  • Train newly hired medical record clerks.
Client Support Specialist, 01/2015 to 01/2018
Payroll Tax Management IncCity, STATE,
  • Collaborated, research, analysis, and necessary reconciliation to resolve agency related payroll tax notices and amendments with internal peers.
  • Managed ten customer accounts consisting of 1100 employee identification numbers to process payroll taxes and file Federal, State and local tax returns, QE and YE filing.
  • Administered and maintain on CRM company's database, including updates, and reports.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Interacted with tax agencies, customers, and internal to Company.
    Assessed and solved complex multi-state payroll tax issues.
  • Achieved weekly quotas for closing twenty-five tax notices.
    Performed other duties as assigned by supervisor and management.
    Manage sensitive and confidential file systems in both digital and physical formats.
  • Increased customer satisfaction by resolving Payroll Tax issues such as penalties and interest rate increase.
Master of Science: Health Informatics, Expected in 2021
Grand Canyon University - Phoenix, AZ
Bachelor of Science: Healthcare Administration, Long-Term Care, Expected in 06/2017
University of Phoenix - Southern California Campus,
Associate of Arts: Healthcare Administration, Long Term Care, Expected in 2011
American Intercontinental University - Arizona,

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School Attended

  • Grand Canyon University
  • University of Phoenix
  • American Intercontinental University

Job Titles Held:

  • Human Resources Specialist/Volunteer Coordinator
  • Medical Records Specialist
  • Client Support Specialist


  • Master of Science
  • Bachelor of Science
  • Associate of Arts

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