(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Shipping industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Employee Performance
  • Safety Procedures
  • Creative Solutions
  • Safety Standards
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Customer Satisfaction
  • Scheduled Services
  • Positive Attitude
  • Written And Oral Communication
  • Management
TESST College of Technology Beltsville, MD, Expected in 05/2017 Associate of Science : Electrician - GPA :
College of Southern Maryland La Plata, MD, Expected in 05/2008 Associate of Science : Sports Medicine - GPA :
Henry E. Lackey High School La Plata, MD, Expected in 06/2007 High School Diploma : - GPA :
Work History
Grandville Public Schools - Human Resources Specialist
Grandville, MI, 05/2021 - Current
  • Managed 7 HR department employees to promote performance and team operational achievement.
  • Prepared new hire letters, employee contracts and corporate policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Oversaw hiring, staffing, and labor law compliance.
  • Updated HR database with new employee information, changes in benefits and other details.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 200 new employees.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Organized company-wide events designed to boost employee morale.
National Oilwell Varco Inc - CUSTOMER SERVICE CLERK
Evansville, WY, 02/2010 - 04/2022
  • Obtain signatures from recipients of registered or special delivery mail
  • Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing
  • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail
  • Provide assistance to public in complying with federal regulations of
  • Postal Service and other federal agencies
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices
  • Rent post office boxes to over 500 customers
  • Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation
  • Provide customers with assistance in filing claims for mail theft, or lost or damaged mail
  • Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation
  • Transport mail from main hubs to 5 downstream hubs daily.
  • Educated customers on best-fit selections by listening to personal desires and purchase limitations
  • Resolved concerns with products or services to help with retention and drive sales
  • Issued receipts and processed refunds, credits or exchanges
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Reconciled cost of orders 50% by selling loyalty clubs, offering promotions and correcting issues
  • Processed payments and returns with accuracy and efficiency
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales
  • Reconciled cost of orders 15% by selling loyalty clubs, offering promotions and correcting issues
  • Recommended and upsold new products, resulting in 25% increase in revenue
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
  • Checked order details against account information to minimize errors and unnecessary delays
Mclaren Health Care - Case Management Specialist
Toledo, OH, 05/2020 - 12/2021
  • Provided safety planning, crisis intervention, and case management to clients. Implementing this strategic increase files management efficiency by 40%.
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Cognizant Technology Solutions - Data Entry Processor
Doral, FL, 01/2009 - 09/2009
  • Verify signatures and required information on 75 t0 100 tax forms daily
  • Maintain over 2000 files of tax forms filed and customers' signatures
  • Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment
  • Monitor equipment to ensure proper operation
  • Interview clients to obtain additional information on taxable income and deductible expenses and allowances
  • Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
  • Calculate form preparation fees according to return complexity and processing time required
  • Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures
  • Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.

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resume Strength

    Resume Overview

    School Attended

    • TESST College of Technology
    • College of Southern Maryland
    • Henry E. Lackey High School

    Job Titles Held:

    • Human Resources Specialist
    • Case Management Specialist
    • Data Entry Processor


    • Associate of Science
    • Associate of Science
    • High School Diploma

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