human resources specialist resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
WWW:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in Shipping industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Employee Performance
Safety Procedures
Creative Solutions
Safety Standards
Responding to Difficult Customers
Efficient and Detail-Oriented
Customer Satisfaction
Scheduled Services
Positive Attitude
Written And Oral Communication
Management
Work History
Human Resources Specialist, 05/2021 - Current Grandville Public Schools – Grandville, MI,
Managed 7 HR department employees to promote performance and team operational achievement.
Prepared new hire letters, employee contracts and corporate policies.
Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Oversaw hiring, staffing, and labor law compliance.
Updated HR database with new employee information, changes in benefits and other details.
Oversaw exit interviews and off-boarding process for resigned and terminated employees.
Managed benefits enrollment by answering questions and aiding employees with login details.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 200 new employees.
Coordinated ongoing technical training and personal development classes for staff members.
Collaborated with entire human resource department to discuss new ways to recruit top talent.
Answered employee inquiries regarding health benefits and 401k options.
Organized company-wide events designed to boost employee morale.
CUSTOMER SERVICE CLERK, 02/2010 - 04/2022 National Oilwell Varco Inc – Evansville, WY,
Obtain signatures from recipients of registered or special delivery mail
Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing
Answer questions regarding mail regulations and procedures, postage rates, and post office boxes
Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail
Provide assistance to public in complying with federal regulations of
Postal Service and other federal agencies
Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices
Rent post office boxes to over 500 customers
Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation
Provide customers with assistance in filing claims for mail theft, or lost or damaged mail
Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation
Transport mail from main hubs to 5 downstream hubs daily.
Educated customers on best-fit selections by listening to personal desires and purchase limitations
Resolved concerns with products or services to help with retention and drive sales
Issued receipts and processed refunds, credits or exchanges
Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Reconciled cost of orders 50% by selling loyalty clubs, offering promotions and correcting issues
Processed payments and returns with accuracy and efficiency
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales
Reconciled cost of orders 15% by selling loyalty clubs, offering promotions and correcting issues
Recommended and upsold new products, resulting in 25% increase in revenue
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
Checked order details against account information to minimize errors and unnecessary delays
Case Management Specialist, 05/2020 - 12/2021 Mclaren Health Care – Toledo, OH,
Provided safety planning, crisis intervention, and case management to clients. Implementing this strategic increase files management efficiency by 40%.
Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
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