human resources specialist resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Customer-focused professional with successful 30-year career in Human Resources sector. Excellent reputation for resolving problems and improving customer satisfaction. Excellent communication skills, organizational skills, and known to get the job done.

  • Strategic planning
  • Staff Management
  • Policies and procedures
  • Sales and Marketing
  • Verbal and written communication
  • Mathematical calculations
  • Business administration
  • Project Management
  • Coaching and mentoring
  • Microsoft Office
Work History
02/2009 to 05/2014 Human Resources Specialist Circle K Stores, Inc. | Cocoa, FL,
  • Oversaw and managed hiring process and assisted human resources.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Analyzed issues and employed improvement processes.
  • Checked employees' benefits enrollment for accuracy and inputted all data.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Coordinated submission and processing of life insurance claims.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence, including FMLA and disability leaves.
  • Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Managed employee rewards programs.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Facilitated criminal background check process for new hires.
  • Provided human resource generalist guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance.
  • Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Prepared and submitted organization's Affirmative Action Plan and EEO report.
05/2008 to 02/2009 Human Resources Assistant Cruise America | Henderson, NV,
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Compiled employee records from individual departments to maintain central files.
04/2004 to 04/2008 Manager Imperial Parking Corporation | Concord, MA,

Managed the day-to-day activities of the retail store.

  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Trained staff on use of computerized inventory and sales register
11/1978 to 03/2004 Human Resources Dewolff Boberg & Associates | Cincinnati, OH,

Held various positions within Human Resources. The highest held position was that of Director, Human Resources. Oversaw the department and provided guidance to our offices throughout Wyoming. This included hiring practices, safety, injury compensation, affirmative action, and labor relations.

  • Led and strategically directed team of human resources professionals.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies.
  • Facilitated onboarding sessions and on-the-job training for new hires.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Participated in team-building activities to enhance working relationships.
Expected in 06/1973 to to High School Diploma | Appleton High School East, Appleton, WI, GPA:

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Resume Overview

School Attended

  • Appleton High School East

Job Titles Held:

  • Human Resources Specialist
  • Human Resources Assistant
  • Manager
  • Human Resources


  • High School Diploma

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