human resources specialist resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Employee-focused Human Resource Specialist with detailed knowledge of organizational human resources policies, services, and practices. Essential facilitator of key operational details relevant to company onboarding and exit procedures, assisting employees with smooth transitions on either end.
  • Personnel engagement
  • Personnel recruitment
  • Policies implementation
  • Affirmative action
  • Benefits administration
  • Staff training and development
  • Conflict resolution tactics
  • Performance management
  • HR policy/procedure development
  • Customer relations
  • Employee relations
  • Time and labor control
  • Payroll and benefits administration
  • Talent acquisition
  • HR services
  • Workplace diversity cultivation
  • Complex problem-solving
  • Labor/union negotiations
  • Manager coaching and training
  • Recruiting
Human Resources Specialist, 04/2019 - 09/2019
El Pollo Loco Holdings Compton, CA,
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
  • Supported clients with HR practice development and program creation and handled performance evaluations, job descriptions and salary ranges.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Organized company-wide events to increase personnel engagement and satisfaction.
  • Advocated on behalf of personnel by gathering feedback and urging managers to actively identify and pursue conflict resolutions.
  • Collaborated with union representative and organizational leadership to establish employment classifications, job descriptions and compensation.
  • Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
  • Conducted background checks, reference checks and employment verification.
  • Completed onboarding and new hire orientation for employees.
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
  • Planned and conducted new employee onboarding.
  • Researched employee relations issues and conducted meetings with employees and supervisors.
  • Supported employees with benefits enrollments by guiding process and answering questions.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Conducted employee hiring and exit interviews.
  • Scheduled training events and informed participants of details.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Improved employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines.
  • Prepared data and produced various reports using HRIS system.
  • Designed new employee packages and sent out via mail and e-mail.
  • Assisted customer service with inbound and outbound calls regarding human resources inquiries.
  • Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep changes up-to-date.
  • Organized employee schedules, department phone lists and business card orders.
  • Planned, implemented, and conducted training for new hires.
  • Enforced compliance with federal, state and local employment regulations and laws from EEO to ADA.
  • Implemented controls to promote diversity in hiring process.
  • Conducted investigations, drafted summaries and devised recommendations for HR Manager.
  • Created social media initiatives for new employee search strategies.
Social Science Specialist, 06/2016 - 04/2019
Lutheran Social Services Of Wisconsin And Upper Michigan Inc Madison, WI,
  • Reviewed project activities and prepared and reviewed research, testing or operational reports.
  • Enhanced client partnerships by working to maintain solid and productive relationships built on open communication.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Human Services Specialist, 04/2016 - 04/2019
Veterans Administration City, STATE,
  • Took part in staff trainings, workshops and meetings to build upon developed skills set and gain better understanding of tasks and responsibilities.
  • Attended meetings and participated in staff development training activities.
  • Interviewed clients in order to conduct needs assessments and determine eligibility for benefits.
  • Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
  • Responded to average of [Number] calls per day, providing assistance through active listening and effective communication skills.
  • Prepared documents necessary to initiate, continue and modify public assistance.
  • Conducted assessments of family strengths, needs and barriers.
  • Discussed rights and responsibilities associated with public assistance with applicants.
  • Supported applicants in completing documents with accuracy for human service programs.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Optimized processes by training employees to apply industry best practices and observe protocols.
Education and Training
Bachelor of Science: Human Resources Management, Expected in 05/1995
SUNY Empire State College - Saratoga Springs, NY
Status -
Associate of Science: Human Services, Expected in 05/1991
Finger Lakes Community College - Canandaigua, NY
Status -
: , Expected in
Niagara University - Niagara Falls, NY
Status -

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Resume Overview

School Attended

  • SUNY Empire State College
  • Finger Lakes Community College
  • Niagara University

Job Titles Held:

  • Human Resources Specialist
  • Social Science Specialist
  • Human Services Specialist


  • Bachelor of Science
  • Associate of Science
  • Some College (No Degree)

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