human resources specialist resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

To optimize my experience, talents, and skills in a Human Resource position where I can contribute to the growth and success of a dynamic organization.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
02/2016 to Current
Human Resources Specialist Excellence Community Schools , ,
  • Successfully interviewed, hired, and onboarded 160 employees for new store opening 
  • Supports strong commitment to world class customer service for all employees 
  • Identify staffing needs, develop and implement recruitment plans 
  • Interview, hire, and onboard all exempt and non-exempt employees 
  • Strategic partner with site management team providing support for employee issues, investigations, and performance coaching 
  • Support site leadership with disciplinary actions, separations, and terminations 
  • Ensure site leadership is compliant and following company HR guidelines 
  • Provide internal customer service to employees and management by maintaining day to day contact to ensure employee engagement 
  • Conduct monthly town hall and safety meetings 
  • Maintain HRIS system (Infinium) 
  • Maintain applicant tracking system (Brass Ring) 
  • Monitor and facilitate employee appraisal process 
  • Conduct drug testing and background checks 
  • Manage and perform labor scheduling and payroll functions (Workforce Mangement, Workforce Central, Kronos) 
  • Assist Divisional HR Manager with resolution of issues and investigations 
  • Provide weekly staffing reports to site Manager and Divisional HR Manager 
  • Build community partnerships with multiple organizations for networking and recruitment 
  • Participate in off-site job fairs and recruitment opportunities
  • Ensures training completion/monitoring for all employees
  • Organize and execute employee engagement  and recognition activities
  • Process benefit actions, pay increases, payroll, associate reviews, etc. for hourly employees
  • Perform administrative duties as needed
  • Compliance maintenance and record keeping
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
05/2014 to 02/2016
Inventory Control Coordinator 2020 Companies Elizabeth, NJ,
  • Supervised 17 volunteers  
  • Onboarded and trained all new volunteers
  • Received and processed incoming shipment 
  • Managed purchase order receipts 
  • Visual merchandising and displays 
  • Opened and closed store daily Ordered product and maintained inventory levels 
  • Maintained inventory records 
  • Delivered exceptional customer service 
  • Collaborated with supervisor to establish merchandise levels and variety 
  • Communicated with various hospital departments to ensure needed product was available.
04/2013 to 01/2014
Volunteer Coordinator Chesterfield County, Va Chesterfield, VA,
  • Recruited, interviewed, and trained volunteers   
  • Developed and implemented recruitment plan for new volunteers 
  • Created and implemented new volunteer management database 
  • Coached and managed performance of 200+ volunteers 
  • Collaborated with all departments to ensure appropriate placement and training of volunteers 
  • Assisted in the development of volunteer recognition programs 
  • Identified and cultivated leaders within volunteer groups to lead event committees 
  • Created and provided monthly/quarterly reports for departments 
  • Improved volunteer retention via communications and relationship development   
07/2013 to 05/2014
Coach Sitel Buffalo, NY,
  • Assisted in recruiting, screening and placing volunteers and participants  
  • Facilitated and provided leadership for team meetings
  •  Nurtured relationships between volunteers and Circle program participants 
  • Cultivated cross cultural communications 
  • Taught and applied problem solving and conflict resolution skills 
  • Maintained records and provided required reports to National and local office 
  • Identified opportunities and venues to promote the Circles USA initiative 
  • Speak publicly on the Circles USA initiative to end poverty.
04/2012 to 09/2012
General Manager Wencor Peachtree City, GA,
  • Recruited, interviewed, hired, trained, and coached staff of 75+ employees  
  • Established, managed and reported schedules, budget, sales, and payroll goals
  •  Exceeded sales goals through leadership development and exceptional customer service training 
  • Collaborated closely with leadership to develop best practices and problem solve 
  • Managed and implemented company policies and procedures.
06/2011 to 04/2012
Assistant Manager Fedex Office Sarasota, FL,
  • Recruited, interviewed, hired, trained staff.
  • Coached staff on providing exceptional customer service to drive performance.
  • Maintained visual presentation and displays.
  • Received, processed, and priced new merchandise.
01/2008 to 11/2010
General Manager Wencor Temecula, CA,
  • Increased earnings 15%+  
  • Provided motivation, coaching and feedback to drive sales and customer service
  •  Maintained expense and payroll controls 
  • Achieved awards for superior customer service 
  • Established and evaluated daily, weekly, and monthly sales goals 
  • Recruited, hired, trained and managed performance of store team. 
10/2004 to 02/2007
District Business Manager Wencor Provo, UT,
  • Increased district performance rank from #10 to #2 (out of 10) in less than one year.
  • Recruited, interviewed, selected, and trained leadership talent for six state district   
  • Developed and implemented training curriculum for all levels of staffing 
  • Led monthly leadership team meetings for goal setting, problem solving, and sharing of best practices 
  • Collaborated with corporate human resources to develop company best practices 
  • Maintained expense and payroll controls 
  • Provided motivation, coaching, and support to drive sales and customer service 
03/2003 to 10/2004
General Manager Chico's FAS City, STATE,
  • Ensured that each guest's experience was positive, memorable and consistent.
  • Consistently exceeded sales and metric goals
  • Successfully recruited, hired, trained staff of 50+
  • Provided coaching tnd leadership to drive sales and provide superior customer service
  • Executed and maintained all visual merchandising initiatives and standards
  • Successfully maintained payroll and expense budget
  • Mentored, developed, and promoted suboordinates to next level positions
07/2000 to 03/2003
Regional Retail Operations Manager Harry London Chocolates , ,
  • Developed and implemented new hire process, onboarding, training, and recruiting plan for all new hires
  • Worked with senior leadership to develop retail store concept
  • Created employee handbook and performance evaluation process
  • Collaborated with design team to create product lines for retail stores
  • Successfully exceeded sales projections
  • Created and emplemented program for wholesale customers to utilize corporate resources for employee product training
Fairhaven Church (2012- 2014) Women's Ministry Event Volunteer West Park Baptist Church (2006-2012) Women's Ministry Leadership Team Child Care Worker Welcome Ministry Greyhound Rescue Foundation of Tennessee (2008-2012) Foster parent Adoption Meet-n-Greet Transportation Knox Area Rescue Ministries (2010-2012) Mentor Bible Study Teacher Receptionist
Expected in to to
Business Management courses:
Xavier University - Cincinnati, OH
Expected in 2017 to to
Bachelors of Science: Management
Indiana Wesleyan University - ,
Management GPA: 3.89
budget, Business Management, Coach, coaching, conflict resolution, customer service, customer service training, database, goal setting, HRIS, human resources, HR, inventory levels, inventory, Kronos, leadership, leadership development, meetings, office, networking, payroll, policies, problem solving, recruiting, recruitment, safety, sales, scheduling, staffing, Strategic, supervisor, Visual merchandising
Additional Information
  • Volunteer Experience Fairhaven Church (2012- 2014) Women's Ministry Event Volunteer West Park Baptist Church (2006-2012) Women's Ministry Leadership Team Child Care Worker Welcome Ministry Greyhound Rescue Foundation of Tennessee (2008-2012) Foster parent Adoption Meet-n-Greet Transportation Knox Area Rescue Ministries (2010-2012) Mentor Bible Study Teacher Receptionist

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Resume Overview

School Attended

  • Xavier University
  • Indiana Wesleyan University

Job Titles Held:

  • Human Resources Specialist
  • Inventory Control Coordinator
  • Volunteer Coordinator
  • Coach
  • General Manager
  • Assistant Manager
  • General Manager
  • District Business Manager
  • General Manager
  • Regional Retail Operations Manager


  • Business Management courses
  • Bachelors of Science

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