Energetic Human Resources Specialist who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and a solid
expertise in human resources management.
Core Qualifications
Recruiting and selection techniques Personnel records maintenance
Candidate sourcing Microsoft Office Suite
Onboarding processes New employee orientations
Employee relations (ATS) Application Tracking System
Education
University of PhoenixDallas, TexasExpected in 2014 – –Bachelor of Science:Business Management Human Resource Management - GPA:GPA: 2Business Management Human Resource Management GPA: 2
, Expected in – –Relevant coursework in Human Resource Management, Organizational Development, and Organizational
Psychology, Marketing, Strategic Management, Business Communications, Critical Thinking and
Business Finance: - GPA:
El Centro Community College, Expected in 2000 – –Medical Coding/Patient Accounting
Dallas, TX
Relevant Coursework: Medical Terminology (Certification) ICD-9 & CPT Coding (Basic &
Advance Certifications) Medical Insurance Claims Processing and Patient Accounting (Certification): - GPA:
Experience
City Of Tuscaloosa, Al - Human Resources Specialist Tuscaloosa, AL, 11/2014 - Current
Recruit, prescreen, and interview qualified candidates for both clinical and non-clinical openings Employ a variety of effective recruitment techniques to source qualified candidates including direct sourcing, calls, resume mining, job fairs, social media, skills testing and networking Cultivate and maintain strong relationships with hiring managers in order to provide a high level of customer service Follow up with department managers and new hires to obtain feedback regarding satisfaction with employees' fit for position and recruitment service level Facilitate the on-boarding of new hires Post and maintain new position request for all assigned positions within the organization Provide weekly reports to hiring managers on open positions and recruiting progress Manage and document all communication with candidates within the company ATS.
Methodist Health Systems - Lead Account Rep City, STATE, 06/2011 - 11/2014
Functions as a resource person for departmental personnel to answer questions and assist with resolution Facilitate employee training session Assist in preparing training material Coordinate meetings with other department managers and serve as main liaison between billing and collection staff.
Assist management in creating new processes for increasing customer service satisfaction Identified and resolved system and account issues Monitor employee productivity and perform audits to ensure quality standards are met Perform audits to patients accounts making sure in compliance with Medicare guidelines Handle and process confidential patient information.
Ensures the privacy and security of protected health information per HIPAA requirements Assist in conducting employee surveys in order to improve work flow processes Update and maintain confidential files and documents Perform other duties and special projects as assigned.
Eli Daniel Group Agency - Patient Rep. II City, STATE, 06/2011 - 06/2012
Assigned to Methodist Health Systems of Dallas.
U T Southwestern Medical Center - Lead Sr. Account Specialist City, STATE, 06/2001 - 04/2010
Training of new employees on policy and procedures related to billing and claim follow up Resource person for departmental personnel to answer questions and assist with resolution Follow up and resolve debit & credit variances on all outstanding Medicare & Medicare HMO claims Ensures quality standards are met and proper documentation regarding patient account records are accurate Ensure all ICD9 and CPT Codes are accurate Investigate and respond to questions or request for additional information to ensure resolution Review and perform follow up on high dollar complex accounts Reviews daily reports to ensure the Government Billers and Collectors Followed-up and documented all assigned patient accounts correctly Ensured the privacy and security of protected health information per HIPAA requirements Performs general clerical duties to include but not limited to: photocopying, faxing, mailing and Filing Performs other duties as assigned by the Managerial Staff.
Professional Affiliations
Society for Human Resource Management (SHRM) Member 2013 - Present Employee Engagement
Committee Member 2012 - Present Notary Republic for the State of Texas, Commission expires January
2017
Skills
Accounting, Basic, billing, Business Communications, clerical, CPT Coding, CPT, credit, Critical Thinking, customer service, debit, documentation, Employee relations, employee training, faxing, Filing, Finance, Government, hiring, Human Resource Management, ICD-9, Insurance, mailing, Managerial, Marketing, Medical Coding, Medical Terminology, meetings, Microsoft Office Suite, networking, Organizational Development, Organizational, Personnel, processes, progress, protected health information, Psychology, quality, Recruiting, recruitment, Strategic Management, surveys, training material
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School Attended
University of Phoenix
El Centro Community College
Job Titles Held:
Human Resources Specialist
Lead Account Rep
Patient Rep. II
Lead Sr. Account Specialist
Degrees
Bachelor of Science
Relevant coursework in Human Resource Management, Organizational Development, and Organizational
Psychology, Marketing, Strategic Management, Business Communications, Critical Thinking and
Business Finance
Medical Coding/Patient Accounting
Dallas, TX
Relevant Coursework: Medical Terminology (Certification) ICD-9 & CPT Coding (Basic &
Advance Certifications) Medical Insurance Claims Processing and Patient Accounting (Certification)
