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human resources specialist resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills.

Skills
  • Veterinary office administration
  • File and records management
  • Telephone etiquette
  • Project Management
  • Scheduling
  • Budgeting
  • Team Leadership Expertise
Work History
Owner/Operator, 01/2021 - Current
Community Care Connections , , Lompoc
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Managed day-to-day business operations.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Maintained up-to-date administrative records to monitor operational conditions.
Human Resources Specialist, 06/2021 - 01/2022
Central Coast Pet Emergency Clinic , ,
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
  • Oversaw and managed hiring process and assisted human resources.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Developed reports for senior management to outline expenditures, vendor spend and forecasting.
  • Partnered with finance team to complete month end functions, including accruals and account reconciliations.
  • Input all relevant transactions and supervised properly within accounting system.
  • Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
  • Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
  • Reviewed time and attendance records to identify billable items.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
Veterinary Technician, 40 Hours Per Week, 02/2020 - 06/2020
BluePearl Veterinary Partners , ,
  • Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
  • Cared for animals pre-surgery, including administering anesthetics.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Processed financial transactions for clients.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Processed new patients and updated client records with key information.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Answered owners' animal health questions and educated on healthy animal care practices.
  • Organized patient files and streamlined operations to improve efficiency.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
Head Veterinary Technician Hours Per Week: 40, 02/2019 - 02/2020
Animus Group , ,
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized patient files and streamlined operations to improve efficiency.
General Manager's Assistant Hours Per Week:40, 05/2017 - 02/2019
Company Name , ,
  • Provided clerical support to 60 company employees by copying, faxing and filing documents.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Received and routed business correspondence to correct departments and staff members.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
Education
No Degree: Business Management, Expected in
-
Notre Dame De Namur University - Belmont, CA
GPA:
Status -
Associate of Applied Science: Veterinary Technology, Expected in 05/2017
-
Platt College - Riverside - Riverside, CA
GPA:
Status -

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Resume Overview

School Attended

  • Notre Dame De Namur University
  • Platt College - Riverside

Job Titles Held:

  • Owner/Operator
  • Human Resources Specialist
  • Veterinary Technician, 40 Hours Per Week
  • Head Veterinary Technician Hours Per Week: 40
  • General Manager's Assistant Hours Per Week:40

Degrees

  • No Degree
  • Associate of Applied Science

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