human resources specialist resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

  • Personnel Documentation Verification
  • Company Policies and Procedures Training
  • Employee Data Record Keeping
  • Verbal and Written Communication
  • New Employee Orientation
  • Generating Reports
  • Onboarding and Training
  • Coordinating Training Materials
Work History
01/2021 to Current
Human Resources Specialist El Pollo Loco Holdings Long Beach, CA,
  • Orientation-Weekly/Onboarding
  • Photo ID badges for all new hires
  • Data Entry-Support Staff-Daily
  • Enter all new hires/Job Changes/Transfers into Lawson
  • Add all data entry into personal spreadsheet for sub cert tracking
  • Complete I-9 and E-verify
  • Certification Tracking through Department of Secondary Education
  • Process Resignation/Retirements
  • Scan in all Data Entry into DocuWare
  • Process all Unemployment Claims
  • Letters of Intent/Reasonable Assurance/Salary Confirmation
  • Leave of Absences Confirmation
  • Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
  • Improved data collection accuracy by submitting account information with no errors.
  • Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Assisted with on-boarding process of [Number] new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Processed and accurately recorded new hires, terminations, transfers and promotions into HRIS.
  • Compiled employee records from individual departments to maintain central files.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Set up orientations and initial training for new employees.
  • Helped employees register for benefits programs using online portals.
  • Managed employee exit interviews and paperwork.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
05/2016 to 08/2021
Office Manager Centerplate Catering Hospitality Services Kailua Kona, HI,
  • HR Administrative Environment -Support, advised, and coordinated special projects as needed to support HR and Federal Programs
  • Interview applicants and process pre-hire paperwork
  • Support scheduling and organize guest teacher training and other employee trainings
  • Large group engagement
  • Update employee handbooks
  • Process and maintain employee records in Munis
  • User account configuration
  • Created and maintained filing system
  • Created new brochure for Federal programs
  • Interpreted and manipulated spreadsheets for director
  • Nstructional Office Environment - Office Manager for principal and other staff
  • Updated manuals and handbooks for employees, students and parents
  • Created master schedule and class list using Tyler
  • Created various building lists using Excel and Google Docs
  • Work orders, field trip requests, and purchase orders
  • New student enrollment and registration
  • Updated Student Enrollment Verifications and gave parental access to Tyler
  • Prepared disciplinary reports for hearings
  • Sent out school wide messages using School Messenger system
  • Greet visitors and make sure they comply with visiting guidelines
  • Tardy admissions and attendance
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Compared vendor prices and negotiated for optimal savings.
  • Sourced vendors for special project needs and negotiated contracts.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Maintained computer and physical filing systems.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed standard operating procedures for all administrative employees.
  • Arranged corporate and office conferences for company employees and guests.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
09/2014 to 03/2016
Clerk Counselor Plano ISD, Vines High School City, STATE,
  • Tracked and maintained student cumulative folders
  • Enrolled and withdrew students
  • Setup and maintained various calendars for counselors
  • Processed and investigated returned mail
  • Processed changes in student status
  • Determined significance of student concerns
  • Assisted with preparation for STAAR, PSAT, and other major testing
  • Maintained counseling budget
  • Ordered supplies
  • Researched valuable resources for diverse family population
  • Aided parents in arranging medication evaluations and psychological testing.
  • Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Sought ways to improve processes and services provided.
  • Responded proactively and positively to rapid change.
09/2009 to 09/2014
Office Manager/Assistant Ferguson-Florissant School District City, STATE,
  • Provided administrative support for the High School Principal: schedule and coordinate meetings, interviews, appointments, events and other similar activities while coordinating travel and lodging
  • Managed budget reports, reconciliation of petty cash, credit cards, and various general ledger accounts
  • Procurement of staff and educational supplies
  • Established, maintained, and updated files in regards to database of records for students and staff
  • Developed and maintained confidential data
  • Performed routine analysis and calculations
  • Assisted with master scheduling on MIS system
  • Created and maintained POs and work orders for entire school
  • Compiled educational data for DESE, Worker’s Comp, and Principal’s progress reports
  • Managed workflow in offices and supervised paraprofessional staff
  • Oversaw student services and staff needs in consultation with Department Chairs
  • Served as liaison to organize activities that fostered and increased relations between parents, school and community
  • Helped create the Parent Contact Handbook and educated the public of its use to promote family literacy and increase knowledge of school study services, opportunities, activities, and other programs
  • Worked with teachers and staff to update and maintain existing website using district’s proprietary software & network
Expected in 05/2011 to to
Associate Degree: Web Design and Multimedia Application
Vatterott College - Berkeley - St Louis, MO,
Expected in 1993 to to
Certificate of Completion: Professional Secretary/Word-processing
Clayton Business School - St. Louis, MO,
Expected in 1992 to to
High School Diploma:
McCluer High School - Florissant, MO,

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Resume Overview

School Attended

  • Vatterott College - Berkeley
  • Clayton Business School
  • McCluer High School

Job Titles Held:

  • Human Resources Specialist
  • Office Manager
  • Clerk Counselor
  • Office Manager/Assistant


  • Associate Degree
  • Certificate of Completion
  • High School Diploma

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