Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Knowledgeable bank management professional bringing a well-coordinated and disciplined approach to department leadership. Well-versed in tracking data, writing reports and presenting talks to business leaders. Sales and customer relations expert.
Skills
Relationship development
[Software] proficiency
Business partnership management
Account management
Team development
Sales initiatives
Work delegation
Excels in team leadership
Employee training
Financial administration
Debt and credit management
Exceptional customer service
Sales expertise
Strong sense of banking ethics
PowerPoint presentations
Friendly
Organized
Currency and coin counter
Strong work ethic
Excellent communication skills
Safe and vault operation
Reliable
MS Excel expert
Experience
Human Resources Specialist, 09/2014 to 02/2015 Eaton Corporation – Lafayette, CO,
Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
Prepared employees for assignments by establishing and conducting orientation and training programs.
Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Sorted job applications, vetted candidates and recommended individuals for key positions.
Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
Oversaw exit interviews and maintained department records and reports.
Liaised with management and employees to answer inquiries, administer contracts and support problem resolution.
Coordinated performance evaluation plans to motivate employees and implement corrective action and discipline planning initiatives.
Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
Thoroughly vetted job candidates by conducting interviews, verifications and background checks.
Assessed and filtered resumes from potential job candidates to determine qualified individuals.
Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
Liaised between management and employees to deliver conflict resolution, resolve problems and interpret compensation and benefits policies.
Fostered positive staff morale through special events and projects.
Financial Center Manager, 11/2008 to 02/2018 Allied Universal Security – Fort Lauderdale, FL,
Worked with other department leaders to promote services and deliver a seamless banking experience.
Developed and lead a performance-oriented team dedicated to accomplishing sales and service objectives.
Tracked metrics to maintain current understanding of center operations.
Evaluated transactions and account openings to check for compliance with government guidelines.
Created and improved team and business policies.
Developed annual branch business plan for maximum profitability and effectiveness.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
Maximized branch revenue by optimizing daily operations.
Branch Manager, 02/2018 to Current D.R. Horton, Inc. – Reno, NV,
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Networked within communities to identify and capitalize on business opportunities.
Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Developed annual branch business plan for maximum profitability and effectiveness.
Designed sales and service strategies to improve revenue and retention.
Consistently complied with company policies and government regulations.
Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
Mentored staff to increase sales success and productivity.
Recruited and hired new branch employees.
Consistently increased sales by developing key customer relationships.
Planned and executed promotional events.
Education and Training
Bachelor of Science: Business Administration, Expected in 05/2014 Murray State University - Murray, KY GPA:
Associate of Arts: Human Resources Management, Expected in 05/2011 Madisonville Community College - Madisonville, KY GPA:
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