- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Knowledgeable bank management professional bringing a well-coordinated and disciplined approach to department leadership. Well-versed in tracking data, writing reports and presenting talks to business leaders. Sales and customer relations expert.
- Relationship development
- [Software] proficiency
- Business partnership management
- Account management
- Team development
- Sales initiatives
- Work delegation
- Excels in team leadership
- Employee training
- Financial administration
- Debt and credit management
- Exceptional customer service
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- Sales expertise
- Strong sense of banking ethics
- PowerPoint presentations
- Friendly
- Organized
- Currency and coin counter
- Strong work ethic
- Excellent communication skills
- Safe and vault operation
- Reliable
- MS Excel expert
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Human Resources Specialist, 09/2014 to 02/2015
Eaton Corporation – Lafayette, CO,
- Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
- Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
- Sorted job applications, vetted candidates and recommended individuals for key positions.
- Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
- Oversaw exit interviews and maintained department records and reports.
- Liaised with management and employees to answer inquiries, administer contracts and support problem resolution.
- Coordinated performance evaluation plans to motivate employees and implement corrective action and discipline planning initiatives.
- Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
- Thoroughly vetted job candidates by conducting interviews, verifications and background checks.
- Assessed and filtered resumes from potential job candidates to determine qualified individuals.
- Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
- Liaised between management and employees to deliver conflict resolution, resolve problems and interpret compensation and benefits policies.
- Fostered positive staff morale through special events and projects.
Financial Center Manager, 11/2008 to 02/2018
Allied Universal Security – Fort Lauderdale, FL,
- Worked with other department leaders to promote services and deliver a seamless banking experience.
- Developed and lead a performance-oriented team dedicated to accomplishing sales and service objectives.
- Tracked metrics to maintain current understanding of center operations.
- Evaluated transactions and account openings to check for compliance with government guidelines.
- Created and improved team and business policies.
- Developed annual branch business plan for maximum profitability and effectiveness.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
- Maximized branch revenue by optimizing daily operations.
Branch Manager, 02/2018 to Current
D.R. Horton, Inc. – Reno, NV,
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Networked within communities to identify and capitalize on business opportunities.
- Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Developed annual branch business plan for maximum profitability and effectiveness.
- Designed sales and service strategies to improve revenue and retention.
- Consistently complied with company policies and government regulations.
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Mentored staff to increase sales success and productivity.
- Recruited and hired new branch employees.
- Consistently increased sales by developing key customer relationships.
- Planned and executed promotional events.
Bachelor of Science: Business Administration, Expected in 05/2014
Murray State University - Murray, KY
GPA:
Associate of Arts: Human Resources Management, Expected in 05/2011
Madisonville Community College - Madisonville, KY
GPA:
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