LiveCareer-Resume

human resources specialist resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Employee-focused Human Resources Expert with detailed knowledge of organizational human resources policies, services and practices. Essential facilitator of key operational details relevant to company onboarding and exit procedures, assisting employees with smooth transitions on either end. Diplomatic mitigator of conflicts between employees and organizational leadership, utilizing deescalation and drawing on ample resources to achieve solutions.

Skills
  • Personnel engagement
  • Policies implementation
  • Benefits administrator
  • Personnel recruitment
  • Employee relations
  • Talent acquisition
  • Compensation and payroll
  • Negotiation
  • Workplace diversity cultivation
  • Staff training and development
  • Time and labor control
  • Payroll completion
  • Performance management
  • Confidential document control
  • Recruiting
  • Manager coaching and training
Education and Training
University of South Carolina - Aiken Aiken, SC Expected in 05/2010 Bachelor of Science : Excercise Sports Science - GPA :
Estill High School Estill, SC Expected in 05/2003 High School Diploma : - GPA :
Experience
Calumet Specialty Products - Human Resources Specialist
Shreveport, LA, 04/2016 - Current
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Managed strategy for performance evaluation, corrective action and disciplinary measures.
  • Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
  • Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.
  • Supported clients with HR practice development and program creation and handled performance evaluations, job descriptions and salary ranges.
  • Trained staff on software functionality for human resources processes, including employee referral program, sensitive position tracking and tuition assistance program.
  • Supervised staff and client training to maintain comprehensive organizational knowledge of federal, state and local regulations.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Strategized long-term business needs by driving employee feedback for process improvements.
  • Mitigated regulatory risks by advising leadership on organizational policy improvements like equal employment opportunity and sexual harassment for corrective action planning.
  • Guided department managers on hiring practices, salary ranges and position request forms.
  • Introduced in-house employee career path program to increase long-term business success.
  • Organized company-wide events to increase personnel engagement and satisfaction.
  • Advocated on behalf of personnel by gathering feedback and urging managers to actively identify and pursue conflict resolutions.
  • Maintained records of personnel documents, including payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
  • Conducted background checks, reference checks and employment verification.
  • Completed onboarding and new hire orientation for employees.
  • Planned and conducted new employee onboarding.
  • Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Researched employee relations issues and conducted meetings with employees and supervisors.
  • Updated database with payroll and employee information.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Conducted employee hiring and exit interviews.
  • Scheduled training events and informed participants of details.
  • Assisted with outreach and recruitment activities to acquire qualified talent.
  • Assisted customer service with inbound and outbound calls regarding human resources inquiries.
Southcoast Health System - Security Officer
Lakeville, MA, 08/2015 - 04/2016
  • Guarded restricted areas to prevent unauthorized entry.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Responded to alarms and disturbances to maintain safety.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
  • Monitored security cameras and fire, building and alarm systems.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Immediately reported safety hazards for remediation response.
Qualfon - Clinical Decision Support
Co, CO, 02/2014 - 12/2014
  • Carried out comprehensive care focused on patient needs and meeting care goals.
  • Followed up on diagnostic tests to verify completion and obtain results for treatment planning.
  • Analyzed, collected and recorded patient health data.
Instaloans - Customer Service Representative
City, STATE, 10/2012 - 08/2013
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
  • Trained new employees on procedures and policies to maximize team performance.
  • Exceeded company productivity standards on consistent basis.

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Resume Overview

School Attended

  • University of South Carolina - Aiken
  • Estill High School

Job Titles Held:

  • Human Resources Specialist
  • Security Officer
  • Clinical Decision Support
  • Customer Service Representative

Degrees

  • Bachelor of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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