human resources specialist resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dynamic Assistant Manager of Human Resources bringing years of experience providing guidance on human resources topics and challenges in the business of the financial market. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.
Skills
Training development
Talent management
Wages and Salary
Recruitment
Conflict Resolution
File and records management
Team Building
Risk management
Organizational Development
Flexible & Adaptable
Compassion
Collaboration
Benefits and Compensation
Professional manner
Excellent communication skills
Smart and presentable appearance
CRM management
Computer skills (MSOffice, GoogleDrive)
Active driver
Work History
Human Resources Specialist, 03/2020 - 08/2022 Hendrick Medical Center – Early, TX,
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Maintained work structure by updating job requirements and job descriptions for positions.
Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Analyzed issues and employed improvement processes.
Performed timely project management within budget constraints for issues regarding executive leadership.
Advocated for staff members and counsel supervisors to identify and resolve conflicts.
Completed projects on time and under budget while resolving complex issues for senior leaders.
Oversaw and managed hiring process.
Reviewed and screened applicant resumes to identify qualified candidates.
Delivered consultative services and recruited qualified and diversified candidates for employment.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Worked closely with the general manager of the company , executing every task given in the proper deadline.
Organized very entertaining team buildings and parties in every 3 months.
Organized funny games,activities,competitions and scavenger hunts for the employees on a weekly basis.
Market Research Analyst, 03/2019 - 03/2020 Marcus And Millichap – Oak Brook, IL,
Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
Communicating with clients to understand and document the business objectives.
Formulating analysis plans and acquiring client sign-off.
Designing or assisting in the development of questionnaires and moderator guides to ensure the necessary data is captured.
Conducting in-depth data analyses using traditional and advanced methods.
Making presentations—answering questions and instilling confidence.
Monitor and forecast marketing and sales trends.
Measure the effectiveness of marketing programs and strategies.
Devise and evaluate methods for collecting data, such as surveys, questionnaires, and opinion polls.
Gather data about consumers, competitors, and market conditions.
Analyze data using statistical software.
Convert complex data and findings into understandable tables, graphs, and written reports.
Prepare reports and present results to clients and management.
Senior Account Manager , Team Leader, 11/2016 - 11/2018 S&P Global – San Francisco, CA,
Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Built strong relationships with customers through positive attitude and attentive response.
Mentored and guided employees to foster proper completion of assigned duties.
Optimized customer support by establishing collaborative service environment.
Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
Led team of 10 members while providing exceptional customer service.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Assisted the office manager with new hire processing and existing training programs.
Motivated team members to meet and exceed sales targets.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Coordinated weekly meetings for internal and external groups.
Implemented new working processes to deliver multiple improvements.
Initiated timely response to emails, voicemails and written correspondence.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Worked with customers to develop strategic business and account plans.
Verified confidential budget reports remained up-to-date for General Manager.
Improved account management by predicting potential competitive threats and outlining proactive solutions.
Molded team and embraced change to adapt within dynamic market.
Participated in cross-functional team-building activities.
Converted leads into clients.
Dealt with a diverse range of international clients.
Wrote accurate & informative sales reports and documentation.
Assisted clients to gather all documents required in order to verify trading accounts.
Converted clients that hasn’t been interested in company’s financial products and services and creating strong long-term business relationship.
CRM management
Set and achieved new targets for myself and my team on a monthly basis.
Constantly was looking for my team's feedback.
Sales Representative, 01/2016 - 08/2017 Northern Gas Heating LTD UK – City, STATE,
Retained excellent client satisfaction ratings through outstanding service delivery.
Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Increased sales by offering advice on purchases and promoting additional products.
Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Minimized process lags through strategic sourcing and customer expectation management.
Trained and mentored new sales representatives.
Organized sales paperwork, presented proposals and finalized contracts.
Automated contact management system, resulting in better client organization and goal alignment.
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Reached clients through phone and e-mail.
Identified customers' needs in order to provide to them the best product on the most convenient price for both sides.
Worked with clients from UK only.
Service and support for clients.
Full presentation of the product chosen by the client.
Prepared contracts between the company and the customers.
Arranged appointments between the client and the technical advisor.
Worked with customers who receive the product under a Government Funded Scheme.
Analyzed customer’s documentation from Her Majesty Revenue Customs to understand if customer is eligible to take advantage of a Government Funded Scheme.
Writing informative sales reports.
Education
High School Diploma: , Expected in 05/2014 - High School Of Economics - Burgas, GPA: Status -
Professional development completed in Accounting and Economics.
: International Economic Relations , Expected in - University Of Economics - Varna , GPA: Status -
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