human resources specialist resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Goal-oriented Human Resources Specialist with 26 years of experience in customer service, analysis, conducting studies to ensure quality assurance protocols, employee development, facilitating training, and policy implementation; considered to be a Subject Matter Expert (SME). Strong business acumen with demonstrated success in payroll and leave compensation and adherence of HR policy. Accustomed to analyzing agency and/or company needs and developing long-term solutions to meet personnel objectives and agency missions. Proficient in reviewing, analyzing, and evaluating the needs of others to offer recommendations and advisement.
Skills
WebTA
EmpowHR
EPIC
Paycheck8
NFC Payroll Systems
Service Now
HR Connects
Benefits and compensation
Self-Motivated
Problem-Solving
Analytical and Critical Thinking
Attention to Detail
Work History
09/2019 to CurrentHuman Resources SpecialistGeneral Electric | Alpharetta, GA, Atlanta,GA
Manage and coordinate leave administration programs throughout agency.
Maintain payroll records, analyze pay data, and produce related pay reports.
Perform special surveys and/or audits in relation to pay, time, and leave.
Deliver training to managers, employees, and supervisors for multifaceted functions of payroll and leave administration programs and systems.
Develop Standard Operating Procedures (SOP)s to aid employees, timekeepers, and managers in appropriate processes for applying leave administration programs.
Communicates orally and in writing to coordinate training, advise employees and management, communicate training objectives, plans and goals, and training evaluation analysis.
Advise managers and employees on information and interpretations of agency's benefits, leave administration, and other work life programs.
Perform work within ServiceNow, MyPay, DFAS payroll system and other HRIS components daily.
Respond to written and verbal inquiries from various offices, both federal and non-federal.
Liaison between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
12/2010 to 08/2019Human Resources SpecialistGeneral Electric | Beavercreek, OH, New Orleans,LA
Served in lead role at National Finance Center, in Pay and Leave for OCFO and other external agencies under NFC's purview by leading program evaluations of systems and monitoring projects related to organizations payroll and leave processing systems.
Served as web Time and Attendance (WebTA) Administrator.
Managed leave programs such as Family Medical Leave Act (FMLA), Voluntary Leave Transfer Program (VLTP) and Telework coordinator for OCFO and other external agencies.
Conducted and reconciled leave audits for discrepancies found in employees' leave accounts.
Formulated pay and leave reports.
EmpowHR processing experience with several nature of actions, such as annual lump sum payments and compensatory time payouts.
Provided advice on cost accounting and billing.
Managed annual leave restoration program when approved by agency and processed bi-weekly salary cap authorizations.
Managed returned payments for employees with cancelled payments returned to agency due to accounting discrepancies.
Resolved employees, supervisors, managers and senior executive's payroll problems and system issues.
Provided customer service by sharing information I researched with employee, supervisor and timekeeper, which allowed the customer to understand specific situation(s) with more clarity and followed-up with customer(s) via email, in-person, or by phone, when necessary
Provided program information in clear and concise format, via written or verbal communication methods.
Aided customers in diagnosing their needs, recommending solutions, and managing resistance to change.
Trained managers, employees, and supervisors for multifaceted functions of pay and leave, such as systems and programs.
Obtained, developed, and preserved applicable job skills through training, while looking for new ways to improve my performance effectively and efficiently
Demonstrated collaborative effort to regularly share information and support my fellow coworkers.
Demonstrated creative and innovative ideas through suggestions, development, and research.
Created, enforced, and explained HR policies to team members to cultivate compliant and satisfied workforce.
Helped reduce expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Collected and analyzed information to monitor compliance outcomes and identified and addressed trends of non-compliant behavior.
06/2010 to 12/2010Human Resources AssistantIbero-American Action League, Inc. | Rochester, NY, LA
Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Created, enforced, and explained HR policies to team members to cultivate compliant and satisfied workforce.
Organized new employee orientation schedules for new hires.
Created and completed personnel action forms for hires, terminations, title changes and terminations.
Maintained and scheduled complex calendars.
Administered compensation, benefits, performance management systems, and safety and recreation programs.
Used EPIC, EmpowHR, HR Connects, Special Payroll Processing System and Paycheck 8 throughout my career with NFC.
Assisted with Family and Medical Leave Act (FMLA), to ensure employee received and provided specialist proper medical documentation for program.
Assisted VLTP Coordinator Specialist with counseling perspective recipients on policies, regulations, and requirements for program.
Produced reports for internal and external stakeholders every month.
Maintained current understanding of federal policies such as FMLA and ADA.
Education
Expected in 07/2009 to to Bachelor of Arts | Human Resources ManagementSoutheastern Louisiana University, Hammond, LAGPA:
Major coursework completed includes Human Resources Management, Business and Employment Law, Managerial Accounting, Principles of Marketing, Money and Banking, International Business, Information Systems and Computer Science.
President's List Spring 2009
Honor Roll Summer 2009
President's List Summer 2008
Honor Roll Fall 2008
Member of National Society of Leadership and Success (Sigma Alpha Pi)
Member of Southeastern Louisiana University's SHRM Chapter
Expected in 05/2007 to to Associate of Science | BusinessBaton Rouge Community College, Baton Rouge, LAGPA:
Major coursework completed includes Principles of Management, Database Management, Income Tax Preparation, Business Communication, Financial Accounting, Principles of Economics, Principles of Real Estate and Business Law.
Awarded Honors with Distinction
Affiliations
Southeastern Louisiana University's SHRM Chapter
National Society of Leadership and Success (Sigma Alpha Pi)
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