Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

A highly organized, take charge professional with more than ten years of Administrative Assistant experience with strong problem solving and decision making skills with the ability to develop and implement effective action plans. Demonstrated experience in United States Army Reserves (USAR) programs and policies.

  • Microsoft Office and Dreamweaver.
  • Have an acute ability to quickly learn computer systems.
  • Interpersonal communication
  • Conflict resolution
  • Maintain records
  • Researching
  • Organizational development
  • Personnel records maintenance
  • Relationship Development
  • Invoice Generation
08/2014 to Current
Human Resources Sergeant Department Of Defense Scotia, NY,
  • Hours Per Week: 40+ - Designed and developed blended learning solutions that achieved the knowledge, skills, and behavioral changes needed to meet organization's goals.
  • Developed and implemented organizational development policies and programs to create a positive organizational climate and improved employee morale and job satisfaction.
  • Managed a broad range of HR functions including payroll administration (160+ Soldiers).
  • Prepared and reviewed military personnel actions to include but not limited to Noncommissioned Evaluation Reports and Officer Evaluation Reports; prepared, reviewed, implemented or disseminated policies.
  • Supervises personnel section.
  • Organizing, maintaining and reviewing personnel records.
  • Entering and retrieving personnel information using computers.
  • Processing recommendations for awards and decorations.
  • Arranging awards ceremonies.
  • Preparing, updating and coordinating requests for evaluations.
  • Preparing and monitoring Soldier requests for ID cards and tags, leaves of absence and passes.
  • Ordering and maintaining office supplies.
02/2013 to 08/2014
Military Personnel and Administrative Assistant Auto Plus Pep Boys Phoenix, AZ,
  • While working at RPAC 039 and previously 99th RPAC my daily responsibilities included, but are not limited to processing military personnel, finance and administrative actions.
  • The administrative functions also include developing reports, review pay actions and outgoing correspondences.
  • Was instrumental in creating an Automated Record Brief (ARB) training slides which was vital to the changes made to Unit Administrator Basic Course (UABC) slides at the Army Reserve Readiness Training Center (ARRTC) in Fort Know, KY.
  • On various occasions had to make decisions based on military publications and regulations in order to assist our RPAC 039 supported units.
  • Work daily with Military computer systems such as Regional Level Application System (RLAS), Individual Training and Requirements System (ITRS), Interactive Web Response System (IWRS), Integrated Web Services (IWS), Interactive Personnel Electronic Records Management System (IPERMS), Automated Drill Attendance Reporting System (ADARS) and Reserve Active Duty Attendance Reporting System (RADARS) among others.
  • Process, edit and close pay accounts, audit and edit a variety of pay actions including Annual Training pay, Drill pay, Travel pay, Student Loans, Incapacitation Pay, enlisted bonus, special pay such as dental, flight, medical, hazardous duty, Death Gratuity pay, and allowance such as family separation allowance, housing, subsistence, and uniform allowances.
  • Upload various packets packets to be processed and tracked in a new system just implemented.
  • Prepares and processes SGLV (life insurance) and DD Fm 93's (Record of Emergency Data).
  • Created and maintained computer and paper-based filling and organization systems for records, reports and documents.
  • Created digital forms using MS Excel for units Request For Orders, Request For Training and ATRRS School Application.
  • Selected to train our RPAC satellite and our other 2 RPAC satellites on the functions of ARIMS.
  • Implemented a storage tracker for 99th and Kelly Center RPAC.
  • Previously provided administrative and pay services to 6 units with over 1,400 Soldiers combined at the 99th Reserve Personnel Action Center (RPAC).
  • Ensured RPAC 039 compliance with regulations and internal controls.
  • On numerous occasion had to establish and maintain pay accounts, researched and edited very complex pay actions such as back pay, enlisted bonuses and debts for Service Members.
  • Maintain records for inspections and staff visits.
  • Investigated personnel and finance issues and provided detailed responses to all requests.
  • Provided administrative and pay support to 9 units comprised of over 450 Soldiers for RPAC NJ039.
  • Implemented a new monthly tracking system for all 3 RPAC satellite locations that will reduce the time it would normally take to analyze our monthly task for report to our higher echelon.
  • Process pay and personnel actions through the Regional Level Application System (RLAS) and the reserve pay processing teams for the Defense Finance and Accounting Services (DFAS).
  • Communicated monthly with units by reporting of the unit's readiness, deployability, and any pay related issues of all assigned Soldiers within their command through systems such as RLAS, Individual Training Readiness System, and Medical Protection System.
  • Prepared reports, analyze, make corrections in systems, and ensure reports contain viable information essential to the mission.
  • Played an essential role in assisting in coming interim commander on how to properly use RLAS 2Star reporting system to pull various reports.
  • Work with Soldiers in researching personnel and finance information and providing solutions to solving those problems.
  • Regularly conduct briefings to commanders while reviewing their unit's Commander's Books emphasizing master military pay account transactions and readiness reports.
  • Maintain a strong communicating relationship with units by composing correspondence and face-to-face conversations daily.
  • Processed and monitored unfavorable actions and counseling for over 6 units/organization.
05/2008 to 08/2014
Human Resource Sergeant US Army Reserve - 77th Sustainment Brigade City, STATE,
  • Prepare and process evaluations, recommendations for awards, reclassification actions, promotion packets for all ranks, PQR (personnel qualification record), DA Fm 2-1 (personnel qualification record), DA Fm 5960 (housing allowance), and SF 1199 (direct deposit).
  • Ensure every Soldier receives their Birth month audit annually to maintain and update their personnel information in the system.
  • Prepared and monitored Service Members request for ID cards and ID tags and ensured DEERS was updated with corrections.
  • Prepare and process leave and passes, and ensured command policy and guidelines from the regulation were adhered to and tracked those actions.
  • Actively participates and provides input in short and long range deployment planning schedules.
  • Examines and recommends solutions to resolve problems relating to personnel rosters and administrative actions.
  • Assist the unit SRP's (Soldier Readiness Processing) and helping in any capacity required, such as quality control, or prepare SGLV's (Life Insurance) and DD Fm 93's (Emergency Contact Data).
  • Worked with DTS and assisted Soldiers with their DTS to arrange Travel through the DTS system.
  • Closely coordinate with the Unit Commander in establishing unit and individual training, goals, and objectives.
  • Prepared and conducted Military Leadership Classes, and various finance and personnel classes, to Brigade Soldiers.
  • Coordinated and oversaw a schedule for the subordinate Soldiers to conduct classes.
  • Maintains programs that develop networks that foster and maintain good working relationships between the headquarter organization and subordinate external organizations.
  • Organized, maintained and reviewed personnel records for Service Members in the Brigade, comprised of over 200 Soldiers.
  • Supervise S-1 (Personnel) section.
  • Interviewed individuals interested in assignment for deployment purposes, advised on army reserve program and unit vacancies, and answered general inquiries.
  • Mentor, organize and guide subordinate Soldiers to create teamwork efficiency and greater workforce productivity.
  • Advise the commander and unit administrator on Military Human Resources programs for the unit's Active and Reserve components.
  • Coordinate and assist in award, retirement and promotion ceremonies.
  • Ensure invitations are prepared, sent and RSVP spreadsheet monitored and updated.
  • Prepare and processed evaluations, recommendations for awards, reclassification action and promotion packets for all ranks.
  • Prepare and process leave and passes, and ensured command policy and guidelines from the regulation were adhered and tracked those actions.
  • Managed and provided technical review of completed personnel actions.
  • Actively participates and provides input in short and long range deployment planning schedules.
  • Examines and recommends solutions to resolve problems relating to personnel actions.
  • Selected by the Commander to lead numerous projects with conflicting goals and objectives.
  • Prepared meeting agendas and implemented excel spreadsheets which were used to improve quality work-flow on more than one occasion.
  • Conducted training for fellow Soldiers to educate them on how to create a workable spreadsheet and also how to file and keep track of personnel orders.
08/2002 to 02/2012
Quality Assurance Analyst Navigant Consulting, Inc City, STATE,
  • Directed all QA staff and project support efforts.
  • Conducted an in depth research that would create a more productive environment for the company.
  • To cut production time with accuracy I took advantage of the formulas in Excel.
  • Significantly reduced time required to prepare and distribute quarterly QA reports by creating a simple PowerPoint presentation which showed previous and current production status.
  • Performed analysis studies to maintain maximum protection of companies' assets.
  • Determined if QC'ers performed according to company's request and conformed to guidelines.
  • Trusted with confidential documents and information on a daily basis.
  • Instrumental in creating a more time efficient MS Excel document which would cut production time.
  • Created administrative policies and procedures for offices and organizations.
  • Executed and evaluated manual or automated test cases and report test results to higher echelon.
  • Prepared invoices, reports, memos, letters, financial statements and other documents, using MS Word, Excel, Access and PowerPoint.
Education and Training
Expected in
Bachelor of Science: Information Technology
Columbia Southern University - Orange Beach, AL
Expected in 04/2016
Web Design Certification Certificate: Web Design
Allied American University - Laguna Hills, CA,

GPA: 3.98

Expected in 2013
USAR Unit Administrator Basic Course: Human Resource Specialist
- Fort Knox, Parks, KY, CA
Expected in 05/2013
UPAC- Unit Pay Administrator Course: Accounting And Finance
Army School - Fort Knox, KY,

Automated Record Brief (previously Soldier Record Brief) Training Fort Dix, NJ September 2013 and April 2014

Activities and Honors

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Columbia Southern University
  • Allied American University
  • Army School

Job Titles Held:

  • Human Resources Sergeant
  • Military Personnel and Administrative Assistant
  • Human Resource Sergeant
  • Quality Assurance Analyst


  • Bachelor of Science
  • Web Design Certification Certificate
  • USAR Unit Administrator Basic Course
  • UPAC- Unit Pay Administrator Course

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: