I have been responsible for leading diverse teams with over 500+ employees. My signature strengths of relationship building, engaging and inspiring others, managing talent and execution, and thinking and speaking on my feet have aided my success in every company I have been an asset to. These skills have granted me consistent exceptional review scores in the Top 10 percentile of a Fortune 50 company. I have had intense experience in a consultant capacity to business leaders creating diverse and inclusive cultures that led to top performing metrics, increased profit and margin, but most importantly a developed and talented team. I am an extremely professional and tactful employee in the workplace creating environments of openness and trust. I was put in the forefront of my last two organizations referenced as "The Face of the Organization" where I was able to enhance the design and strategy of the recruiting and onboarding experience. I have an innovative personality, passion in servant leadership, and previous work and educational experience that would be a great asset to the organization. In addition, I have a Bachelor's Degree in Kinesiology from Louisiana State University and a Master of Business Administration from Southern University A&M, along with 14 years of work experience, mainly in retail leadership with a focus in Human Resource leadership and development, as well as in a multitude of other industries ranging from ministry leadership and development, logistics and supply chain management, education, non-profit leadership, banking, accounting, and the beauty industry. I will be a resilient and adaptable leader that demonstrates success in all required tasks and obligations. I know that your organization demonstrates a clear vision of purpose driven work, and I believe that my participation in it would produce great results that most importantly impact lives not only while in the organization, but forever. A challenging and rewarding opportunity where I am enabled to demonstrate and utilize my diverse experience, skills, training, and education in leadership and talent development to enhance your organization Demonstrated ability and proven track record to effectively manage & develop talent, foster diverse and inclusive cultures, work under pressure, multi-task and deliver operational results and mature sales and with limited resources Organized self-starter capable of working productively in diverse and demanding environments 14 years of work experience, mainly in retail leadership with a focus in Human Resource leadership and development, as well as in a multitude of other industries ranging from ministry leadership and development, logistics and supply chain management, education, non-profit leadership, banking, accounting, and the beauty industry Expert in oral and written communication
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Southern UniversityBaton Rouge, LAExpected in – –Master of Business Administration: - GPA:
Louisiana State UniversityBaton Rouge, LAExpected in – –Bachelor of Science:Kinesiology - GPA:Kinesiology
Experience
Marriott International - Human Resources & Logistics/Supply Chain Executive Uniondale, NY, 02/2011 - 01/2015
General Accountabilities: Human Resources: Multi-level leadership in a consultant capacity responsible for coaching and training business leaders to do the following: Understand and incorporate HR policies and procedures within their respective businesses including pharmacy, guest experience, asset protection, food, logistics, and retail management Own the implementation and consistency of all talent functions including, but not limited to: Business forecasting, payroll and controllable expense management, Creating a diverse and inclusive culture in order to achieve organizational & leader effectiveness through company best practices, more specifically- recruiting, staffing, & on-boarding, retention, talent development & assessment of strengths and opportunities, succession planning, building a pipeline and bench, and conflict resolution Influence without authority in order to run a sustainable business amongst a diverse audience including organization and vendor management Evaluate training and development gaps within their employees Create cultures that mitigate financial and legal risk by focusing on compliance, integrity, and safety within OSHA regulations Own the performance management process, which included recognizing, coaching, providing meaningful feedback, enforcing policies & procedures, writing and delivering performance reviews as well as counseling and corrective actions Understand and implement new organizational design rollouts based on business demands Additionally responsible for ownership of: planning & executing all events including, but not limited to community outreach and teambuilding, wellbeing program, managing all controllable expense budgets, owning entire store culture, compliance, talent and development Logistics: Multi-level leadership in responsible for coaching and training business leaders to do the following: Understand replenishment, reverse logistics outbound processes, backroom best practices and hold teams accountable to same expectations Ensure timely execution of logistic processes Evaluate performance results Develop and implement action plans to achieve performance and sales goals Ensure quality assurance is handled timely Ensure Sales Floor Technician is following all company standards and best practices Leadership Achievements: Store Level: Executed 97% YTD Termination Compliance, 93% YTD Chat Session %, and 99% YTD Team Score, Transitioned Store HR Operational Metrics from 88% to 99% in record time while consistently averaging Ghost Green Team Score, Led Executive Operational, as well as, Talent and Culture Meetings, Progressed store to feature in RED 360 company magazine on 2 occasions, Awarded Executive Top Contributor for 4 Quarters, Launched Store Talent Development program, Enhanced store mentor program, Developed 6 interns to Advanced Internships and/or Executive level positions, Appointed Inventory Team Leader for a 60 million dollar operation, Transitioned the mindset of tenured leaders to run operational process more effectively, showing substantial results in first quarter of logistics position District Level: Selected as 1 of 8 executives out of 80+ for the High Potential District Development Program, Appointed as HR Team Operation District Resource leading district to #2 out of 6 districts in highest operational scores, Led 9 Red Turnover stores to Green YTD, Managed all Controllable Expenses for district meeting company guidelines, Oversaw district Succession Plans and gave developmental feedback to all HR leaders bi-weekly, Appointed as District Development Leader launching District Talent Development program, Enhanced district mentor program, Bridged all gaps before Q4 by developing a diverse bench of talent and pipeline and staffing all non-exempt level leadership positions for all 10 stores in district, Nominated for 4 of 10 awards by peers at annual district meeting, District & Group level HR Executive Trainer, Hosted, Created, & Funded Annual Intern Community Event in Conjunction with Face to Face Non-profit organization, Conducted support help for multiple stores when leaders were in transition, Interim Store Manager and HRBP on 5 separate occasions during role transitions, Conducted district visits/audits with Business Partner team on multiple occasions, LSU & SU campus recruiter, Hosted resume writing workshops, leadership workshops, & case studies at both universities, Nominated as the Keynote Speaker at Southern University's College of Business Annual event, Launched and implemented solid logistics leadership routines and expectations to all stores in district (10 stores) Group Level: #2 out of 6 districts in highest operational scores under my leadership, Business College Facilitator, Technical Trainer, and Core Course Trainer, On boarded all new in role executives in Group 397 (consisting of 64 stores), Peer mentor to multiple store, district, and group executives Regional Level: Chosen to participate in the Annual Regional LEADership Academy, Top 10 in Region of 464 stores in Community Development, Invited to attend Region's HR Development Day (1 of 16 leaders out of 500+), Selected as 1 of 14 HR Executives in Region to give upward HR feedback to HQ on company Best Practices.
Connectwise - Director of Guest Services Tampa, FL, 12/2009 - 01/2011
General Accountabilities & Leadership Achievements:.
Mutli-level leadership which oversaw & implemented the following: Ensure salon management team, leadership team, educators, and student body delivered exceptional onboarding, services, and guest experiences that lead to student and customer retention and salon sales, Created a structured recruiting and onboarding process, Updated and enhanced training program for guest services team, Solidified Inventory Process leading to 10% decrease in company assets, Leveraged Pure Privilege Rewards program to drive a sales culture that doubled in one year, Created Social Media and Holiday Promotions pages and incentives, Developed new policies for groups and events, Structured the Performance Management and accountability process, Created recognition incentives and programs across the district, Developed service menu pricing in accordance to current trends and market, Created a diverse and inclusive culture that fostered excitement, openness, and trust.
- Office Manager City, STATE, 08/2000 - 08/2004
General Accountabilities & Leadership Achievements:.
Managed all functions of the accounting firm as well as St.
Mary Water, Garbage, & Sewer Commission No.
5 which included: Leading a team to execute all client training, bookkeeping, journal entries, payroll, quarterly taxes, W2's, annual tax refunds, client database, recognition events, and housekeeping duties; Created employee incentive programs with limited funding, Developed self-sufficient employees who could run all processes, Enhanced clientele by 20% through marketing and recruiting initiatives, Created the "Taxes for the Needy" program to build community relationships.
Skills
Microsoft Word, Power Point, Excel, Outlook, MyTime and Salon Biz Software
*Obtained National Food Safety Certification
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Job Titles Held:
Human Resources & Logistics/Supply Chain Executive
