Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of program management. Offering over 22 years of comprehensive experience with a diverse background.

  • Professional Communication
  • Principles of Business, Project/Risk Management,
  • Project Performance and Quality Assurance,
  • Operational Management/Behavioral Principles
  • CompTIA network+ Certified
  • CompTIA UNIX Administrator Certified.
  • Professional Summary
  • Well-qualified Human Resources Liaison with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Well-organized professional bringing 22 years of superior performance in fast-paced environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and recruiting.
Human Resources Liaison, 12/2020 - Current
Department Of Defense Greenville, TX,
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
  • Conducted workplace compliance training to reduce liability risks and operate effectively
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures
  • Oversaw and managed hiring process and assisted human resources
  • During my detail, I served as the HR Liaison for the Logistics and Supply Chain Management (LSCM) staff
  • With my training and guidance from Human Resources Management and Consulting Services (HRMACS), I facilitated “Change in Duty” requests, filled out and submit Awards and Incentive packages for LSCM employees and was able to provide guidance to employees that were experiencing errors or delays with their awards
  • Also, assisted the HR group with purging Position Reports and other data storing spreadsheets
Emergency Preparedness Coordinator, 06/2011 - Current
Carson-Tahoe Regional Health Care Dayton, NV,
  • Preparedness:
  • Presently serve as the Lead Watch Officer and backup to the Emergency Preparedness Coordinator for the Office of Acquisitions, Logistics and Construction (OALC) performing analytical duties and act as a liaison between OALC and the Department of Veteran Affairs Integrated Operations Center (IOC)
  • The first part of my core function is to provide Watch Officers the leadership and guidance to ensure the 24/7 monitoring of IOC information
  • Second part of my core function is to:
  • Monitor domestic and world situations, status of the Veterans Affairs Integrated Operations Center (VA IOC) and COOP/COG sites, and all VA components and subcomponents to assess VA's national, regional, and/or local operational and preparedness/readiness capability
  • Assist in coordinating, developing, maintaining, and monitoring VA actions in support of COOP/COG, Crisis Response Team (CRT), Emergency Relocation Group (ERG) activations; and inter/intra agency exercises
  • Coordinate with other site staff to determine the overall operational readiness of the Department and prepare feedback to the Assistant Secretary for Operations, Security and Preparedness (OSP) for use in briefing VA Senior leadership
  • Maintain, manage, and take appropriate actions on all incoming and outgoing communication (voice, written, and data) with VA IOC personnel (peer-to-peer), VA leadership, staff offices, or components as directed; and federal, state, local, and tribal authorities
  • Gathers and analyzes data/information obtained from numerous sources to assess and communicate (in accordance with current procedures) relevant information to VA leadership about actual or potential impact to VA's operational readiness (facilities, services, etc.)
  • Assist in developing and publishing VA IOC Standard Operating Procedures (SOPs), plans, detailed instructions, meeting(s) documentation, after-action reports, lessons learned critiques, and operational summaries
  • Serve as a Watch/Duty Officer performing analytical, evaluative, and operational activities in support of VA IOC and OALC requirements ranging from crisis response operations to routine daily tasks and exercises, all of which frequently involve VA coordination with other federal (to include DOD), state, local, tribal, and non-governmental entities under the National Response Framework (NRF) and Emergency Support Functions (ESFs)
  • Analyze information/data, prepares reports, presents findings, and provides recommendations
  • Reports must be prepared with complete accuracy of information, style, format, grammar, and spelling as these products are provided to senior executive management within the Department
  • Maintains and updates, as necessary, OALC call-down and recall rosters as well as other organization/alert directories
  • Administrative Duties:
  • Provides administrative support to the Director of the Operations Support (DOS) within the Office of Acquisition and Logistics (OAL)
  • Conducts fact finding, fact-checking and research on a wide variety of topical issues necessary to complete special projects and formulate first draft responses to myriad senior level inquiries
  • Assist with sensitive projects requiring a reasonable degree of confidentiality, tact and diplomacy
  • Responsible for leading or assisting with the following duties: Space management; Contracting Officer Representative (COR), Emergency Preparedness, Equal Employment Opportunity Equipment Inventory; and various miscellaneous administrative and operational support
  • These services are performed in the acquisition and logistics environment utilizing innovative procedures and technologies.
Desktop Administrator Helpdesk, 02/2009 - 06/2011
Limitless Vistas Non-Profit City, STATE,
  • Responded to a broad range of hardware, software, and configuration issues in customer support environments
  • Computer Repair: Provided system level repairs for desktops, laptops, printers and other computer peripherals and electronic equipment
  • Customer Service: Applied top-notch customer interaction skills to working with system users and the general public
  • Consultation: Advised users and customers on computing and networking components to meet their business and personal needs
  • Served as the Administrator for the Limitless Vistas workgroup
  • Participated in the planning and delivery of customer support services to the organization
  • Installed, upgraded, delivered, and provided troubleshooting for hardware and software components
  • Performed file backups and restores, system and peripherals troubleshooting, and component repair
  • Assisted users over the phone providing a high level of customer service for a wide variety of computer and network problems
  • Monitored, analyzed, and resolved end-user issues and provided informal training and assistance
  • Researched and reported on new technologies, equipment, and software with application to the Limitless Vistas
  • Key Accomplishments
  • LAN Configuration and Troubleshooting: Implemented a file sharing solution for the workgroup
  • Previously, all desktop systems were standalone
  • Installed and configured a Microsoft Small Business Server including file, print, and software update services
  • Configured user accounts and file sharing with passwords and file security measures, and installed and configured virus and spyware detection utilities, and trained users on file sharing task
  • I also resolved some of the user's questions and issues while on break from my daytime job and showed up after my daytime job to follow through with users to ensure all issues were resolved
  • These questions and issues range from connecting to the printer, connectivity issues to file sharing questions
  • As a result, the downtime of the company was minimized enabling the company to continue its operations.
Education and Training
Bachelor of Science: Information Technology Project Management, Expected in 02/2006
Colorado Technical University - Colorado Springs, CO
Certificate – Electronics Journeyman: , Expected in
United States Air Force - San Antonio, TX
10 Year Federal Service Recognition War on Terrorism Expeditionary Medal Air and Space Campaign Medal Good Conduct Medal
Training Network+ Certification Unix Administrator Certification EMI-IS-775 EOC Management and Operations DAU-COTR Contracting Officer: , Expected in
- ,
Technical Representative Level III FEMA Mobility Center/National Logistics Staging Area
EMI-IS-00548 Continuity of Operations (COOP) Manager EMI- Emergency Management Professional: , Expected in
- ,
EMI-IS-00703.a NIMS Resource Management EMI-IS-00800.b Intro: , Expected in
- ,
National Response Framework
EMI-IS-00547.a Intro to Continuity of Operations EMI: , Expected in
- ,
IS-00026 Guide to Points of Distribution
EMI-IS-00100.HCb Intro to the Incident Command System for Healthcare/Hospitals EMI-Intro to Incident Command System EMI-Basic Incident Command System for Federal Employees EMI-Principals of Emergency Management: , Expected in
- ,
EMI-Emergency Planning EMI-Leadership and Influence EMI-Intro National Incident Management System EMI-Intro National Response Plan DAU-CLM 024 Contracting Overview DAU-CLM 017 Risk Management DAU-CLM 013 Work Breakdown Structure
DAU-CLM 012 Scheduling DAU-CLM 003 Ethics Training for: , Expected in
- ,
Acquisition Technology and Logistics DAU-CLC 222 Online Training for Contracting Officer's Representative DAU-CLC 106 Contracting Officer Representative with a Mission Focus DAU-CLC 007 Contract Source Selection DAU-CLC 004 Market Research Supervisor Safety Training (Air Force)

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Resume Overview

School Attended

  • Colorado Technical University
  • United States Air Force

Job Titles Held:

  • Human Resources Liaison
  • Emergency Preparedness Coordinator
  • Desktop Administrator Helpdesk


  • Bachelor of Science
  • Certificate – Electronics Journeyman
  • Training Network+ Certification Unix Administrator Certification EMI-IS-775 EOC Management and Operations DAU-COTR Contracting Officer
  • EMI-IS-00548 Continuity of Operations (COOP) Manager EMI- Emergency Management Professional
  • EMI-IS-00703.a NIMS Resource Management EMI-IS-00800.b Intro
  • EMI-IS-00547.a Intro to Continuity of Operations EMI
  • EMI-IS-00100.HCb Intro to the Incident Command System for Healthcare/Hospitals EMI-Intro to Incident Command System EMI-Basic Incident Command System for Federal Employees EMI-Principals of Emergency Management
  • DAU-CLM 012 Scheduling DAU-CLM 003 Ethics Training for

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