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Human Resources Leave of Absence Specialist Resume Example

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HUMAN RESOURCES LEAVE OF ABSENCE SPECIALIST
Summary
Human Resources Professional driven to improve morale, decrease turnover and improve productivity with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects, with practical understanding of business needs. Areas of expertise include conflict management and employee training.
Accomplishments
Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance, demonstrated success in negotiating win-win compromises, developing team building programs, writing personnel manuals and management reports.Over 10 years Customer Service Experience, including but not limited to: 15 years computer experience: Microsoft Office, Word Perfect, Powerpoint, Excel, & Photoshop 6.0, DOS based systems and Lotus Notes, 1 year in Quality Assurance Services and 10 years of Team Developer experience.
Highlights
  • Hiring and retention
  • Compensation/payroll
  • Training and development
  • HRIS applications proficient
  • Exceptional interpersonal skills
Experience
09/2012 - Current
Company Name - City, StateHuman Resources Leave of Absence Specialist
  • Responsibilities include daily interaction with Executive and Frontline Associates in need of Leave for Medical or other types of Leaves.
  • Proficiency in PeopleSoft, Kronos and LotusNotes Strong working knowledge of federal and state regulations governing benefit issues.
  • Explain Leave of absence policies, FMLA, and various union agreements and pay benefits and determine types of leave an employee is eligible to use.
  • Knowledge of ADA regulations & collaborated with Americans with Disabilities Leave Management (ADLM)  Work with store to facilitate Leave for Executive and Front line associates alike.
  • Familiar with process for Executive Pay calculations, Off-cycle checks and vouchers.
11/2007 - 09/2010
Company Name - City, StateManager
  • Responsibilities included support associates in daily functions, prioritize workload and delegate all tasks appropriately to team.
  • Facilitate New Hire training.
  • Daily incentives to stimulate employee/customer satisfaction.
  • Address Associate concerns fairly, consistent with core values.
  • Partnered with upper management on progress of monthly retention standards.
  • Partnered with Company Management to restructure Quality to better analyze quality trends.
04/2007 - 11/2007
Company Name - City, StateCustomer Service Specialist
  • Responsibilities included handling residential and business calls.
  • Handled calls from business and residential customers in regard to DSL service, both English and Spanish calls.
  • Maintained a 90% Quality Average during employment, while employed with CAEI.
  • Training Assistant for a Multi-Lingual Training class.
  • Interacted with the Training class and led team discussions and lessons.
  • Facilitated new reps training in the Verizon Quality Metrics, calibrated team on Quality.
  • Assisted fellow employees in different aspects of company metrics.
10/2005 - 02/2007
Company Name - City, StateFinancial Care Specialist
  • Responsibilities included daily calls from consumers on the financial aspect of T-Mobile Accounts.
  • Handled calls from consumers with billing inquiries & disputes Assisted consumers with account information and directed customer to proper departments for account troubleshooting.
  • Maintained all performance standards set forth by management.
  • A member of a Leadership Development Program.
05/2005 - 02/2006
Company Name - City, StateSenior Consumer Care Representative
  • Responsibilities included daily calls from JCPenney Credit Card holders.
  • Handled calls from JCPenney Card Holders & JCPenney MasterCard Holders in regard to inquiries on their accts.
  • Handled Store calls in regard to Credit Card inquiries and took Credit Card Applications for consumers.
  • Handled consumer credit card billing inquiries & disputes.
05/2004 - 04/2005
Company Name - City, StateConsumer Relations Manager/Quality Specialist
  • Responsibilities included handling daily call flow for GM customer service center, also performed quality reviews on Representatives calls.
  • Controlled interaction with customers from initial contact to completion of repair to vehicle.
  • Adhered to average talk time standards set by company.
  • Kept control of open files that were worked on a daily basis.
  • Monitored incoming calls to maintain quality assurance.
  • Handled Quality for a group of team members daily.
  • Worked with the Team Developers to develop the highest customer satisfaction.
  • Worked with Reps on Quality, where improvement was needed to provide the best Quality Interaction with Customers.
05/2001 - 11/2003
Company Name - City, StateWarehouse Employee/Assistant Manager of Merchandising
  • Responsibilities included Stocking and Maintaining of warehouse.
  • Receiving as well as inspecting all merchandise and inventory.
  • Maintain supply & merchandise inventory, review seasonal employment needs Maintain & inventory of all merchandise process orders as needed Replenish and balance registers Resolve customer issues; track customer feedback.
  • Schedule Current and Future week (s) staffing needs.
  • Monthly reviews of sales reports with upper Management.
11/2000 - 10/2001
Company Name - City, StateWarehouse Employee/Assistant Supervisor
  • General Director of day-to-day operations
  • Delivered documents and daily reports to Executive Staff
  • Responsibilities included importing and exporting of merchandise.
  • Inspecting all merchandise prior to shipment.
  • Working in a multi-tasked environment, handled the daily flow of incoming orders, ensuring accuracy and promptness.
Education
June 1997
Curtis High SchoolHigh School DiplomaGPA: Member of the High Honor Society *Member of "Who's who in America's High Schools"Member of the High Honor Society *Member of "Who's who in America's High Schools" Member of the Cross Country team *Captain of Track and Field team
USF St PetersburgCity, StateHuman ResourcesCurrently pursuing Professional in Human Resources (PHR)
2001
Affiliations
Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security.
Skills
HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP) *MS Office (Word, Excel, PowerPoint, Access, Outlook)
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Resume Overview

School Attended

  • Curtis High School
  • USF St Petersburg

Job Titles Held:

  • Human Resources Leave of Absence Specialist
  • Manager
  • Customer Service Specialist
  • Financial Care Specialist
  • Senior Consumer Care Representative
  • Consumer Relations Manager/Quality Specialist
  • Warehouse Employee/Assistant Manager of Merchandising
  • Warehouse Employee/Assistant Supervisor

Degrees

  • High School Diploma
    Human Resources

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