Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance, demonstrated success in negotiating win-win compromises, developing team building programs, writing personnel manuals and management reports.Over 10 years Customer Service Experience, including but not limited to: 15 years computer experience: Microsoft Office, Word Perfect, Powerpoint, Excel, & Photoshop 6.0, DOS based systems and Lotus Notes, 1 year in Quality Assurance Services and 10 years of Team Developer experience.