Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

High-achieving HR Director adept at driving company growth and productivity by locating the best talent and establishing effective, modern policies for the workforce. Driven to provide employees with exceptional service and experiences.

  • Problem resolution
  • Performance Appraisals
  • Investigative oversight
  • Personnel recruitment
  • Workforce improvements
  • Policy and procedure adherence
Expected in 2013 B.A. | Psychology SUNY NEW PALTZ, , New York GPA:
Expected in 2016 M.A | Industrial Organizational Psychology MONTCLAIR STATE UNIVERSITY, , New Jersey GPA:
Continuing Education & Research
  • CMAA, SHRM & various seminars: Workers’ Comp, Essentials of HR Law, FMLA Compliance, Leadership-Team-Building and Coaching Skills, OSHA Compliance (2017 & 2018, 2019) & more
  • Presented research at the APA Convention in Washington D.C. “Can Individuals Distinguish Between Dread and Anxiety
Work History
01/2017 to Current Human Resources Director County Of Mendocino | Fort Bragg, CA,
  • Devised hiring and recruitment policies for 120 F/T - 360+ P/T & Seasonal employees
  • Conducted interviews for entire organization
  • Liaised between multiple departments to improve communications
  • Created structured interviews for all positions to ensure consistency in hiring practices
  • Revamped on-boarding process; entirely online/paperless platform; application, paperwork, handbook & new hire orientation
  • Created user-friendly employee handbook
  • Implemented ATS, HRIS, Payroll, Time/Attendance & HCM, LMS software
  • Created training materials & quick reference guides to assist with software
  • Created and implemented forward-thinking initiatives to improve employee engagement through creation of Employee Facebook Page, weekly Staff Newsletters, Team-Building exercises, Survey Monkey and various Staff Events
  • Planned and executed Flu Shot Clinic, Biometric Screenings, Wellness Fair, Staff Development Day, annual Staff Holiday Party events
  • Updated all job descriptions to ensure ADA compliance
  • Developed job specific performance evaluations
  • Implemented and oversaw H2B/J-1 Visa/Green Card programs
  • Established rapport with local organizations to generate new recruitment resources
  • Oversaw workers' compensation program for employees injured on job
  • Updated and submitted all EEO-1 and OSHA submissions
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures
  • Monitored administration of benefits program to maintain compliance with employee insurance program
  • Monitored and handled all employee claims, including performance-based and harassment incidents
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
  • Provided immediate updates to entire employee pool when policies and procedures were altered
  • Conducted exit interviews to better understand reasons why employees were separating from company
  • Answered employee inquiries regarding health benefits and 401k options
03/2015 to 01/2017 Human Resources Manager Ardagh Group | Huron, OH,
  • Reinvented on-boarding process
  • Created structured interviews for FOH positions; implemented new hire mentor program
  • Monitored and handled employee claims, including performance-based and harassment incidents
  • Created performance management system to track new hires’ performance
  • Increased employee engagement through participation in local events
  • Updated Employee Handbook; ensured company policies and procedures were defined and communicated
  • Projected staff levels to accommodate high volume events based on past sales history which led to better customer service and employee productivity
  • Organized and updated all employee files (I-9, W-4, corrective action, ABC, etc.)
  • Ensured employees complied with state regulations for handling food and alcohol; developed training materials and seminars
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
  • Reduced workers' compensation claims; instituted corporate safety training program
05/2013 to 07/2013 Residential Coordinator Ibero-American Action League, Inc. | Amsterdam, NY,
  • Maintained position while permanent employee was on maternity leave
  • Developed and implemented service programming and operational guidelines to meet residents' needs and preferences
  • Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents
  • Collected feedback from residents and family members to identify opportunities for program and operational improvements
  • Provided emotional support and counseling to residents coping with stress, loss and other emotional needs
  • Maintained important organizational paperwork and resident data in orderly and accessible manner
  • Delivered referrals and information to residents and families about available services, programs and resources
  • Accompanied residents to meetings and court appearances
  • Conducted tours, orientation and educational sessions for residents and families
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes
  • Strategized to improve resident care and satisfaction and held weekly meetings with upper management to advocate for resident needs
12/2012 to 05/2013 Human Resources Intern Ati Metals | Billerica, MA,
  • Shadowed the Director of Human Resources; gained insight on the daily tasks, duties and responsibilities
  • Revised and edited employee and volunteer application forms
  • Coordinated a program for interns surrounding the documentary “Half the Sky,” recruited interns to participate, created discussion questions, held a round table meeting with staff and interns
  • Recruited interns for participation in “Take Back the Night” event on SUNY New Paltz campus, set up information booth on site, recruited prospective volunteers and interns for upcoming semester.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Drafted copy for documents, social media posts and internal memoranda
  • Helped with employee record keeping, including unemployment and I-9 forms to support compliance procedures.
  • TIPS Trainer (Training Intervention Procedures) - for the safe handling of alcohol

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