Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Results-driven Human Resources Professional who leverages people and best practices to create accountable performance. Change agent with history of driving continuous performance improvements. Develops and executes strategies to attract, develop, engage, and retain strong and diverse talent. Adept in the provision of high-quality human resources business partnership to leadership in the globally and culturally diversified environments of Fortune 500 companies. Strategic, while not afraid of ‘rolling up sleeves' and addressing tactical issues and concerns, leveraging consultative and influencing skills to achieve optimum people management solutions across the full spectrum of organizational levels, in an embodiment of the philosophy that human capital is an entity's greatest asset.

  • Strategic Human Resources Planning
  • Training Design, Delivery and Facilitation
  • Talent Acquisition and Development
  • Diversity and Inclusion Management
  • Employee Relations & Employee Engagement
  • Performance Management
  • Compensation Administration
  • Management and & Leadership Development
  • Change Management and Reengineering
  • HR Policy Development
  • Coaching and Consultation
  • International Business and Human Resources Management
  • Academic, Performance Management
  • Approach, PhD
  • Business case, Policies
  • Change Management, Reengineering
  • Coaching, Russian
  • Consultation, Sales
  • Consultant, San
  • Conversion, Software development
  • Delivery, Strategy
  • Employee Relations, Strategic
  • Finance, Supervisory
  • Focus, Training Design
  • Human Resources Management
  • Human Resources
  • HR
  • Innovation
  • International Business
  • Interpretation
  • Leadership
  • Leadership Development
  • Director
  • People management
  • Managing
  • Management-training
  • Marketing & Strategy
  • Mentoring
  • 2000
  • Next
Human Resources Director, 12/2017 to Current
Dover CorporationLa Porte, IN,
  • Provision of transformative HR partnership and support to CTO and Global Technology Leadership Team.
  • Managing a global team of 10, responsible for operations in 6 countries, covering 2000 scientists, engineers, and technicians.
  • Orchestrated the design and implementation of a globally aligned career ladder and promotions process covering both exempt and non-exempt associates in all locations, replacing a 36-year-old disparate system.
  • Increased engagement scores by 4 percentage points year over year through intentional action planning and follow through efforts.
  • Revamped the internship program as pipeline for next generation talent, especially in key areas such as data science, software, and cloud platform engineering.
  • Results: 45% increase in diversity of US intern class and a 50% increase in global intern conversion rate.
  • Scaled the San Francisco Innovation Center from 8 to 55 employees over 3 years, as part of strategy to ensure presence in key emerging markets and better position company for industry specific technology shifts and new ventures.
  • Redesigned a new performance management approach with a focus on true differentiation of performance at the individual employee level, replacing an outdated peer group ranking system.
  • Partnered with Learning & Development COE to design and roll out a management-training program covering over 200 first-line supervisors and senior managers with a focus on enhancing supervisory effectiveness.
Global Human Resources Director, 12/2015 to 12/2016
CircuitronixMiami, FL,
  • Provided strategic HR Business partnership to 3 Senior Vice Presidents and global leadership teams in functions of Technology & Innovation, Finance, Marketing & Strategy, with combined global employee base of 800+, encompassing 4 US locations and 25 countries.
  • Managed biannual global employee climate survey process, achieving a 10% increase in participation rate, executed action planning process, improving Employee Engagement Index by 5 percentage points.
  • Designed and implemented mentoring program, promoting greater collaboration and connectedness, as well as acceleration of career development for 20 high potential software engineers in India, involving mentors in Ireland and USA.
  • In response to adoption of a new business model, partnered with the business to restructure Digital Services & Data Center Software product group impacting 40 global sales employees- consolidated sales regions, reclassified jobs separated impacted employees.
Human Resources Manager, 12/2010 to 12/2015
Auto Plus Pep BoysFayetteville, NC,
  • Directed a Global HR team of 4 in delivering comprehensive HR support to 500+ scientists, engineers, and technicians, spanning 5 R&D locations in the US, China, Taiwan, France, India, and Russia.
  • Redesigned and managed a global talent development program for high potential female scientists and engineers across the division, focused on acceleration of career development and retention, with a cohort of 20 employees per year.
  • Revamped compensation strategy for California facility, enhancing ability of company to attract and retain key employees, reducing attrition by 50% and offer acceptance rate by 75%.
  • Spearheaded development of variety of compensation initiatives at Russian facility to address challenges resulting from deterioration of local economic situation, as well as incessant threat of unionization, ensuring facility remained union free and attrition kept at less than 3% per annum.
  • Revised and managed global system of providing short and long-term assignments for high potential engineers and scientists across global locations, placing an average of 8 per year.
  • Drove a global levelling project which standardized job classification and pay grade schemes for new entry level PhD and master's degree employees in global R&D locations, eliminating glaring inconsistencies.
Human Resources Manager, 12/2006 to 12/2010
Auto Plus Pep BoysFort Lauderdale, FL,
  • Provided end–to-end strategic HR business partnership to leadership of SharePoint Group and support for 250+ software development engineers, operations engineers, and program managers.
  • Acted as consultant to business on people management issues during early adoption of ‘cloud computing' as technological and strategic business imperative, including development and implementation of change management strategies, revision of operational policies covering job design for 100+ impacted employees.
  • Managed a quarterly rewards and recognition program for the top 10% of employees.
  • Managed 360-degree feedback process and facilitated 8 individual and group sessions each year for 50+ employees across company, contributing to professional development through interpretation of results, provision of coaching, and crafting appropriate career development plans.
  • Designed and drove a variety of action planning initiatives arising from Annual Climate Survey results, consistently maintaining Work Health Index (WHI) score above Microsoft's benchmark of 80% for all years.
  • Championed diversity & inclusion efforts by engaging with management on business case for diversity, proactively designed and instituted measures to aid in attraction and retention of diverse talent, ensuring attrition kept below 2% Additional Experience.
Education and Training
Master of Human Resources & Industrial Relations: , Expected in 2006
University of Illinois at Urbana - Champaign,
Lecturer: Human Resources Management, Expected in 2005
Director & Senior, and International Business Management in Business Studies Unit, Continuing Studies Division. Led a team of 8 academic staff members.
BS: Management Studies, Expected in 1995
University of the West Indies at Mona - Kingston,
Activities and Honors
  • Member, Society Human Resource Management (SHRM)
  • Member, National Association of African Americans in Human Resources (NAAAHR)
  • Member, University of Akron, College of Engineering, Increasing Diversity in Engineering Academics (IDEAs) Advisory Council
  • Senior Professional in Human Resources (SPHR)- Human Resources Certification Institute
  • Society of Human Resources Management- Senior Certified Professional (SHRM -SCP)

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  • University of the West Indies at Mona

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  • Master of Human Resources & Industrial Relations
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