Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
Employee relations, workforce management, strategic planning, mediation/conflict resolution, talent acquisition, employee retention, performance management, training programs, leadership development, compliance, benefit plan design and administration, compensation, organizational development, safety/risk management, metrics and reporting, corporate wellness programs, budget and financial oversight
Core Accomplishments
Masters of Science in HR Management (with honors, 3.97 gpa) - Regis University
Professional Experience
02/2011 to Current Human Resources Director Elm Crest | Harlan, IA,
  • Develop and administer Association's Human Resources policies and programs
  • Advise executive team on employee relations and human resource matters; assist in conflict resolution including mediation, progressive discipline and terminations
  • Benefit plan management & administration including plan design, enrollments/terminations, open enrollment, and liaison between employees and carriers to provide technical assistance
  • Strategic staffing and full cycle recruiting and performance management
  • New hire orientation and onboarding
  • Compliance with all employment, HR, and payroll practices, maintain employee files
  • Gauge and monitor employee morale and effectiveness, promote a positive working environment, conduct surveys measuring values and beliefs
  • Chair Association's Employee Wellness Committee - developed internal Corporate Wellness Program and policies, provide outreach services to CHA member organizations, develop wellness strategies and marketing for internal and member programs, manage wellness committee members
06/2007 to 02/2011 Human Resources Consultant Children's Memorial Hospital | Evanston, IL,
  • HR/recruiting services to companies on a contractual or 1099 basis)
  • Training Project Manager at Orica Mining - PM for training on global organizational change project
  • HR Specialist at Jones International - provided Generalist/Recruiting services
  • Staffing Consultant at Applewood Plumbing, Heating, and Electric - provided full cycle staffing solutions
06/2004 to 06/2007 Human Resources Director Elm Crest | Harlan, IA,
  • Strategic partner with senior executives across the organization to support Pella's business objectives
  • Develop, manage, and implement all HR processes and procedures including HR Policy Manual, Employee Handbook, Safety P&P, Drug Testing Policy, and Fleet Management
  • Produce HR metrics measuring departmental and organizational effectiveness
  • Benefit plan management, design and administration - including 401k fiduciary responsibilities and reporting
  • Employee reward and recognition programs; compensation design and incentive programs
  • Full cycle recruiting from non-exempt employees to executive management
  • Performance management, succession planning, coaching/counseling, and employee terminations
  • Employee relations; mediation and conflict management; investigations
  • Training & Development; created orientation and training curriculum, designed and facilitated the Leadership Development Program and monthly management trainings
  • HR compliance issues including HIPAA, EEO reporting, I-9, and personnel file maintenance
  • Oversaw company Safety Program and Work Comp, Risk Management, vehicle and property loss
  • Selected for Pella Corporation's Leadership Development Advisory Board and HR Advisory Board
  • Participated in Kaizen continuous improvement projects
05/2002 to 06/2004 Benefits & HR Communications Specialist VECO CORPORATION | City, STATE,
  • Created all corporate HR communication pieces and strategies including: development and maintenance of companywide intranet, written policy and procedures in accordance with state and federal law, quarterly benefit plan newsletters, & educational materials aimed at plan cost savings
  • Assisted in design and management of $15 million self-funded health plan
  • Administered all company benefit plans including Group Health (M/D/V), Prescription Drug, FSA, STD, LTD, Life, AD&D, 401(k), & EAP; tracked and managed LOAs, disability claims, and change in status requests
  • Project leader for HIPAA compliance developing the HIPAA Policies and Procedures Manual and providing all company HR training regarding the new legislation and company policies
  • Miscellaneous HR responsibilities and projects including employee relations and generalist activities *Previous Human Resources job history available upon request
Expected in Masters of Science | HR Management Regis University, , GPA:
Masters of Science in HR Management (with honors, 3.97 gpa) - Regis University Senior Professional in Human Resources (SPHR) - active status
Expected in MBA | University of Colorado Denver, Denver, Colorado GPA:
MBA coursework from University of Colorado Denver
Expected in Bachelors of Science | Psychology Iowa State University, , GPA:
Bachelors of Science in Psychology from Iowa State University 15+ years of Strategic Human Resources partnership - ability to balance strategic and functional roles Experience writing corporate communications including development of policies, procedures, and processes Extensive current knowledge of employment law Corporate wellness program design, implementation, and administration
HIPAA Corporate Health and Wellness Association, Corporate Wellness Certified
Professional Affiliations
Society of Human Resource Management (SHRM)
Hr, Human Resources, Recruiting, Employee Relations, Training, Staffing, Performance Management, Terminations, Hipaa, Maintenance, And Marketing, Liaison, Marketing, New Hire Orientation, Onboarding, Payroll, Technical Assistance, Basis, Organizational Change, Plumbing, Project Manager, Solutions, 401k, 401k Administration, Coaching, Compensation, Compensation Design, Conflict Management, Continuous Improvement, Eeo, Equal Employment Opportunity, File, Hr Metrics, Incentive Programs, Kaizen, Leadership Development, Metrics, Risk Management, Succession Planning, Trading, Benefit Plans, Benefits, Claims, Disability, Eap, Flexible Spending Account, Fsa, Intranet, Long-term Disability, Ltd, Million, Short-term Disability, Std, Budget, Confident, Health And Wellness, Healthcare, Human Resource Administration, Human Resource Management, Org Development, Organizational Development, Proactive, Self Motivated, Strategic Planning, Talent Acquisition, Training Programs, Corporate Communications, Employment Law, Mba

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School Attended

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  • Iowa State University

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