human resources director resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Detail-oriented individual with several years of training and developing successful managers to run successful restaurants. Seeking a training coordinator position that will allow me to use my current skill set in a different environment. Bringing strong leadership skills, organizational skills, and adult training experience.

  • Schedule coordination
  • Business Administration
  • Human Resources
  • Program performance assessment
  • Video instruction
  • Orientation and onboarding procedures
  • Classroom experience
  • Training program design
  • Financial and cash flow analyses
  • Staff training and development
  • Policies and procedures implementation
  • Process improvement strategies
Human Resources Director, 10/2021 - Current
Gainesville Health Care Center Gainesville, FL,
  • Notified all employees immediately when policies/procedures were updated or changed.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Worked with department managers to assess needs.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Assessed employee performance and issued disciplinary notices.
  • Assisted customer service with inbound and outbound calls regarding service inquiries.
  • Aided senior leadership during executive decision-making process by generating daily status updates and performance reports that recommended corrective actions and improvements.
  • Conducted company's internal investigations of associate complaints to coordinate with legal department on relations matters.
  • Monitored timekeeping and processed payroll.
Certified Training General Manager, 07/2016 - 10/2022
Fray Fitness Memphis, TN,
  • plan, coordinate, and control daily operations.
  • Conduct Interviews and orientations for new employees and manager trainees.
  • Forecast sales for truck ordering and scheduling.
  • Implement marketing strategies to increase guest flow.
  • Review P/L results and implement plan to increase bottom line.
  • Resolve guests’ complaints to ensure a positive rapport with patrons.
  • Train internal and external management candidates according to company guidelines.
  • Implement action plans to get deficient metrics more aligned with company standards.
  • Conduct audits to ensure stores and trainees are following company policies and procedures.
  • Conduct drug tests and background checks on potential management candidates.
  • Monitored training costs to maintain training budget.
  • Managed training calendar for entire fiscal year, including setting course plans, training schedules and management rotations.
  • Member of the Flynn Leadership Initiative (DEI)
General Manager, 05/2015 - 06/2016
Missouri Jack, LLC City, STATE,
  • Jack in the Box (2006-2011 franchise)
  • planned, coordinated, and controlled daily operations.
  • Reviewed monthly P/L results to optimize profits by controlling food, beverage, labor, and supply costs.
  • Interviewed, hired, and trained employees and management staff.
  • Evaluated staff and provided honest feedback to enhance their performance.
  • Counseled and disciplined staff when necessary.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Centralized Training Coordinator, 02/2011 - 05/2015
Steak N Shake, Inc City, STATE,
  • Supervised the training of management staff up to eight candidates simultaneously.
  • Facilitated conflicts between trainees and management staff.
  • Evaluated performance and provided honest feedback to get trainees more aligned with company standards.
  • Attended weekly conference calls with Franchise owners to discuss the trainees’ performance.
  • Completed management and crew new hire orientation and on-boarding process.
  • Assisted District Manager with succession planning for each district.
  • Facilitated associate and managerial development classes.
  • Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
Education and Training
Bachelor of Science: Human Resources Management, Expected in 01/2024
Western Governor’s University - ,
Status -

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Resume Overview

School Attended

  • Western Governor’s University

Job Titles Held:

  • Human Resources Director
  • Certified Training General Manager
  • General Manager
  • Centralized Training Coordinator


  • Bachelor of Science

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