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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

A dynamic Director of Human Resources offering ten years of comprehensive experience developing HR functions, cultivating positive work environment and collaborating with all levels of management to promote accountability and awareness around diversity and inclusion. Expertise in planning and managing employee and labor relations and developing and communicating company-wide policies and procedures. Goal-oriented and personable professional committed to driving employee engagement and lead organizational change.

Skills
  • Diversity and Inclusion
  • Investigative oversight
  • Workforce improvements
  • Performance Appraisals
  • Payroll coordination
  • Compensation structuring
  • Labor negotiations
  • Personnel files
  • Equal opportunities facilitation
  • Human resources
  • Recruitment strategies
  • Compensation and benefits
  • Labor relations
  • Training programs
  • Recordkeeping
  • New employee training
  • Succession planning
  • Policy and procedure adherence
  • Personnel recruitment
  • Company organization
  • Benefits administration
  • Good telephone etiquette
  • Customer Service
  • Adaptability
  • ADA Accommodations
  • Conflict resolution techniques
  • Policy Creation and ownership
  • Event and meeting planner
Work History
Human Resources Director, 4/15/19 - Current
City Of Elk Grove Elk Grove, CA,
  • Established productive working relationships with public officials and law enforcement officers.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Conducted exit interviews to better understand reasons why employees were separating from the county.
  • Oversaw workers' compensation program for employees injured on job.
  • Monitored administration of benefits program to maintain compliance with employee insurance program.
  • Provided immediate updates to entire employee pool when policies and procedures were altered.
  • Addressed employee conflicts with appropriate urgency, following all county procedures.
  • Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
  • Answered employee inquiries regarding health benefits and retirement options.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Developed a Wellness Incentive program for all current Full Time Employees and New Hires.
  • Monitored and handled employee claims, including performance-based and harassment incidents.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Liaised between multiple County departments to improve communications.
  • Directed health fairs to bring wellness tips to county employees.
  • Followed legislature closely to assess the effectiveness of our policies and make proactive changes to meet changing demands.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Conducted county-wide town hall meetings to convey updates.
  • Developed succession plans and promotion paths for all full time staff.
Centralized Attendance Group Analyst Lead , 3/17/14 - 3/31/17
AT&T City, STATE,
  • Maintained database of AT&T COR rules and regulations to promote uniform policy and procedural compliance in terms to attendance and discipline of Mobility Sales and Service Operations employees.
  • Advised internal partners on adherence to AT&T rules and regulations and laws to promote a fair and diverse workplace.
  • Increased Retail departmental effectiveness through adoption of quality improvement standards and unit performance evaluations.
  • Professionally negotiated and dealt with employees in confrontational situations.
  • Kept case data and contact information up to date to expedite proceedings.
  • Conducted call audits to assess interaction quality, accuracy and service success.
  • Interpreted and applied federal and state laws for the West Region of the United States; having the ability to potentially manage over 3600 employees attendance, pay impacting and disciplinary decisions.
FMLA In-Take Analyst, 10/2012 - 03/2014
AT&T City, STATE,
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
  • Viewed reports regularly to make sure processing was conducted efficiently.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Analyzed information gathered by investigation and report findings and recommendations.
  • Reviewed and analyzed suspicious and potentially fraudulent FMLA claims.
  • Follow Federal Law regarding the administration of FMLA leave.
Education
Associate of Arts: Business Administration , Expected in 01/2014
-
Trinity Valley Community College - Athens, TX,
GPA:
Accolades
  • Supervised team of twenty staff members.
  • Collaborated with team of three in the development of a wellness incentive.
  • Played a vital role in the creation of the Centralized Attendance Group within the AT&T Mobility and Sales and Services Operation.
  • Creation of the first Human Resources office within Henderson County.
Affiliations

Affiliated with Society for Human Resources Management, Texas Association of Counties, National Association of Counties.

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Resume Overview

School Attended

  • Trinity Valley Community College

Job Titles Held:

  • Human Resources Director
  • Centralized Attendance Group Analyst Lead
  • FMLA In-Take Analyst

Degrees

  • Associate of Arts

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