Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

High-achieving HR Director adept at driving company growth and productivity by locating the best talent and establishing effective, modern policies for the workforce.

  • New employee training
  • Training programs
  • Investigative oversight
  • Company organization
  • Skilled in HRIS Ascentis
  • Equal opportunities facilitation
  • Performance appraisals
  • Compensation structuring
  • Workforce improvements
  • Recruitment strategies
  • Policies and procedures
  • Labor relations
  • Compensation and benefits
  • Organizational Talent
  • Business Strategy
  • Personnel recruitment
  • Problem Resolution
  • Recordkeeping
  • Team guidance
  • Skilled in Predictive Index Profiling, Training & Assessment
  • Conflict resolution
  • Succession planning
  • Payroll coordination
  • Oral and written communication
  • Human resources management
  • Personnel files
  • Benefits administration
  • Communication Skills
  • Organizational Analysis
  • Work History
    12/2014 to Current Human Resources Director Fender Musical Instruments | Corona, CA,
    • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
    • Conducted exit interviews to better understand the reasons why employees were separating from the company.
    • Researched and selected employee benefits plans. 
    • Addressed employee conflicts immediately following all corporate procedures.
    • Developed succession plans and promotion paths for all staff.
    • Provided immediate updates to the entire employee pool when policies/procedures were changed or altered.
    • Devised hiring and recruitment policies for 25-employee companies.
    • Oversaw the workers' compensation program for employees who had been injured on the job.
    • Conducted company-wide summit meetings to convey updates.
    • Implemented training programs for new and existing employees.
    • Liaised between multiple business divisions to improve communications. 
    • Developed strategy for recruitment and hiring. 
    • Monitored and handled all employee claims, including performance-based and harassment incidents.
    • Created a user-friendly employee handbook that was much easier to update and maintain than the prior manual.
    • Collaborated with department managers to assess needs.
    • Handled the on-boarding process for newly hired employees which included distribution of all paperwork.
    • Ensured multiple benefit programs were administered properly and kept in accordance with the employee insurance program.
    • Created and implemented initiatives to improve employee engagement in the form of a Wellness program.
    • Led and provided direction for a human resources team of 4. 
    • Answered questions from employees regarding health benefits and 401k options in person, over the phone and by email.
    • Structured compensation and benefits according to market conditions and budget demands.
    • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
    • Directed job fairs to bring in local talent for long term and seasonal positions.
    12/2011 to 12/2014 Human Resources Administrator Forward Air | Brooklyn Park, MN,
    • Built and cultivated a lasting rapport with employees, peers, upper management and outside vendors.
    • Addressed employee conflicts immediately following all corporate procedures.
    • Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies/procedures.
    • Handled the on-boarding process for newly hired employees, which included distribution of all paperwork.
    • Organized company-wide events designed to boost employee morale.
    • Collaborated with the entire human resource department to discuss new ways to recruit top talent.
    • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
    09/2008 to 10/2011 Collections Specialist / HR Assistant Sl Green Realty Corp | City, STATE,
    • Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances.
    • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
    • Utilized scripted conversation prompts to convey current account information and obtain payments.
    • Applied training and persuasive communication strategies to overcome objections.
    • Monitored accounts for compliance with established payment plans.
    • Collected documents and made portfolios for collections accounts.
    • Achieved performance goals on a consistent basis.
    • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. 
    • Assisted with meetings and presentations within company.
    Expected in Bachelor of Science | International Economics Fashion Institute Of Technology, New York, NY GPA:
    • Majored in a Business Oriented Degree and originally worked for Fashion-oriented companies before moving out of NYC.
    • Human Resources
      Interviewed, hired and trained team of four direct reports, increasing department productivity and client acquisition rates.
    • Training:
      Sexual Harassment Training
      Leadership, Mastermind, Termination, Hiring & Conflict Resolution Training for Managers
    • Predictive Index Assessments: Highly trained in profiling current employees and blending job descriptions with candidate  recruiting to find the perfect fit for each position
    • Member, SHRM HR PROFESSIONALS, 2015 to Current
    • Holistic Health Counselor (HHC)- Certification from the Institute of Integrative Nutrition which maintains my expertise in creating a Wellness Program.
    • Certified Predictive Index Administrator used for profiling & behavioral analysis of current employees and future candidates in recruiting.
    Additional Information

    I am a highly skilled Human Resources Professional with a strong passion for the trade.  I have a positive disposition and attitude at all times.  I also handle employee relations with the utmost confidentiality, attention and respect.  I also speak a few different languages fluently and have a written and oral understanding of Spanish.

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    School Attended

    • Fashion Institute Of Technology

    Job Titles Held:

    • Human Resources Director
    • Human Resources Administrator
    • Collections Specialist / HR Assistant


    • Bachelor of Science

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