Dynamic Manager of Human Resources bringing 15 years of experience providing guidance on human resources topics and challenges. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.
Skills
Salary And Benefits Negotiations
Contract Negotiation
People Management
Talent Acquisition
Performance Management
Project Management
Goal Setting
Candidate Pipeline Management
Talent Management
Project Planning
Work History
Human Resources Director, 06/2018 to Current City Of Gresham – Gresham, OR,
Follow recruiting programs closely to assess effectiveness and make proactive changes to meet changing demands.
Collaborate with owner and board of directors to understand business goals and strategy related to staffing, recruiting, retention and revenue growth.
Created and implemented forward-thinking initiatives and improved employee engagement by 92%.
Administer and oversees administration of human resource programs including, compensation, benefits and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition and morale; and training and development.
Structure compensation and benefits according to market conditions and budget demands.
Maintain Company compliance with all local, state and federal laws, in addition to establishing organizational standards.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 15 new employees.
Develop and implement Company budget.
HR Covid Case Manager, 11/2020 to 05/2021 Rose International Staffing – City, STATE,
Facilitated over 100 new COVID-19 intake interviews and traces per week placing Pepsico Employees on mandatory quarantines to ensure health and safety of team members.
Advise Employees and management personnel on interpretation of Company policies, programs, and procedures as it relates to COVID-19.
Implemented time-sensitive CDC data to COVID-19 positive Employees, following HIPPA guidelines and security protocols.
Delivered exceptional level of service to each customer by listening to concerns and answering questions
Quality Human Resource Partner, 02/2015 to 03/2018 Allstate Insurance Company – City, STATE,
Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in department objectives, productivity and within company to reach business goals.
Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
Worked with managers to achieve quality compliance with organizational policies, providing clarifying information and recommending necessary changes.
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Directed Onboarding and training for over 125 new claims specialist each year, keeping company operations smooth and production efficient with skilled candidates.
Collaborated with cross-functional departments to create, manage and maintain quality and compliance reporting.
Increased customer satisfaction by resolving quality compliance issues
Led projects and analyzed data to identify opportunities for improvement
Express Leader- Human Resources Generalist, 09/2007 to 02/2015 Allstate Insurance Co – City, STATE,
Developed strategies to increase employee satisfaction and reduce turnover.
Maximized Team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Discovered and resolved complex problems that affected management and business decisions.
Organized and carried out monthly status meetings to inform staff of developments, goals and tactics as well as best practices suggestions to drive success.
Established solid working relationships with senior leaders and provided guidance related to workforce planning, performance assessments, employee relations issues and operational and personnel changes supporting organizational initiatives and activities.
Managed and resolved complex employee relations issues by conducting effective, thorough and objective investigation.
Trained Team members on performance metrics and consumer behavior identification.
Devised hiring and recruitment policies for 350-employee call center.
Updated key human resource metrics, including turnover and terminations, using reporting tools on HRMS database
Education
MBA: Business Administration, Expected in University of Phoenix - Tempe, AZ GPA:
Bachelor of Science: Criminal Justice, Expected in Shaw University - Raleigh, NC GPA:
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