Human Resources Director Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Efficient Human Resources Director with expertise in developing and implementing HR plans and procedures smoothly and with little guidance.

  • Staffing and recruiting professional
  • On-boarding/Off-boarding
  • Interviewing expertise
  • Performance management strategies
  • Benefits administrator
  • Employment law knowledge
  • Employee relations
  • Manager coaching and training
  • HRIS applications proficient
  • Performance management strategies
  • Regulatory compliance
  • Payroll expertise
  • Employee handbook development
  • Hiring and retention
  • Training and development
  • Compensation/payroll
  • Affirmative Action compliance
  • New hire orientation
  • Exceptional interpersonal skills
  • OSHA inspections
  • Mediation expertise
  • Innovative
  • Exceptional interpersonal skills

Reduced employee turnover by 10%. Created a rewards and incentive program that was cited as the driving force behind division employee retention rate of 20%. Implemented a new employee training program for operations new hire and sales on boarding. Successfully decreased staff turnover by 15% in 6 months.Developed Company employee handbook and policies manual that presented up to date Federal and State regulations. Hired 25 interns and provided assistance in resume building, training and career path development. Revamped the orientation process for all new hires, which was implemented company-wide.

09/2013 to 01/2015 HUMAN RESOURCES DIRECTOR City Of Lafayette Co | Lafayette, CO,
  • Advised managers on organizational policy matters and recommend needed changes.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Directed personnel, training and labor relations activities.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.Identified staff vacancies and recruited, interviewed and selected applicants.
  • Created organizational flow charts and career path reports to evaluate employee compensation information.
  • Conducted benefits administration for [Number] benefit-eligible employees.Designed the employee performance evaluation process and merit program.
  • Created and modified job descriptions within all departments.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.Worked with HR advisor's and HR representatives on establishing consistent hiring practices
  • Created and managed more than 350 confidential personnel records.
  • Ran the bi-weekly payroll process.
  • Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
  • Conducted an average of 20 employee exit interviews per year.
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Guided the startup and management of all HR operations, systems and programs for a new location within the company.
  • Supported 350 employees at all levels, including executive leadership.ts included:
  • Compensation management which included the structural design and implementation for new roles within the organization, participating in a full market analysis, and implementation of a revised salary structure, job descriptions, and market analysis.
  • Performance Management ~ implemented and managed 360 performance reviews.
  • Developed and executed HRIS payroll merger of Five payroll Id's into two payroll Id's and managed HRIS data interfaces with third party systems conversions and implementations saving the company over $15,000.00 a year in fees department reorganization.
  • Implemented continuous HRIS process improvements, developed HR reports and HRIS security system.
  • Developed and maintained both long-term and short term strategic HR initiatives, objectives, plans and goals.
  • Executed ADP Payroll process for 180 US multi-state employees, Retro's, Bonuses, New Hires, Terms, Commission, and any adjustments using ADP Workforce Now, Pay expert, Time & Attendance, HRB, Payroll, and Taxes.
  • Executed New HRIS Departmentalization codes in ADP to match G/L accounts for a smooth interface into SAP.
  • Liaison with IT department responsible for all security entitlements for New Hire and Term access to the Company and HRIS applications and network shares.
  • Responsible for a reduced turnover rate from 27% in 2013 to 15% in 2014 through coaching managers on effective hiring practices and employee training and development.
  • Created and implemented an on-boarding, new-hire orientation process, which included: new drug-screening policy and follow-up meetings with the employee and manager to ensure the employee received the necessary training to succeed in their new role.
  • Instituted pre employment drug screening and OIG/GSA screening for all new hires.
  • HR Business Partner to department leaders, as well as providing coaching and guidance to line managers.
  • Successfully created a cutting-edge recruitment program that created traffic of hundreds of potential candidates, significantly enhanced the company's ability to attract top talent, and altogether changed the recruitment process.
  • Provided leadership on projects such as: implementation of a company intranet which included a comprehensive HR section, online expense reporting, travel system, performance management, online harassment and ethics training.
  • Mergers & Acquisitions: Provided pre and post analytical reports to CEO and new VP of Human Resources to prepare for the Company merger/acquisition with The ABILITY Network and was asked to stay through the transition period.
  • Employee Headcount increased from 140 US employees to 180 US employees in one year.
  • Managed the entire process from requisition through on boarding and new Hire Orientation.
  • Hired and managed a staff of four that included Payroll Supervisor, HR Manager, Talent Acquisition Recruiter, and Administrative Assistant.
  • Prepared 401k Audits and worked with CPA firm on 5500 filings to bring the company up to compliance by filing the 5500's for 2009, 2010, 2011, 2012 & 2013.
  • Worked with the IRS agent on the DFVCP process for prior years and was forgiven all penalties and interest saving the company over $25,000.00.
  • Increased the employee base by Directed [Initiative] to maximize [Positive outcome].% to meet changing staffing needs.
03/2003 to 09/2013 HUMAN RESOURCES DIRECTOR City Of Lafayette Co | Lafayette, CO,
  • StayinFront, Redi-Mail Direct Marketing, Redi-Data,) Recruited exempt and non-exempt staff to build and launch the corporate initiatives for a multi-state/location growing organization.Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed personnel, training and labor relations activities.Identified staff vacancies and recruited, interviewed and selected applicants.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Provided strategic support and coaching to the CEO, executives, and management on employee, regulatory, and business issues for a (technical) exempt and multi-shift non-exempt (fulfillment) diverse population.
  • Directed HRIS and payroll systems initiatives.
  • Chaired the 401(k) Review/Trustee Committee.
  • Developed and presented Harassment and Discrimination Awareness and Prevention training.
  • Developed a formal New Hire Training program for on-boarding Sales Representatives and CRM Software technical support positions.
  • Compensation management: Designed new compensation structure for organization, which included: job analysis, job descriptions, development of salary structure, new job evaluation process, full market analysis and development of company compensation guidelines.
  • Global Mobility: Worked with Controller on all aspects of expatriates relocation and immigration, including shipping companies, and conducted pre and post assignment briefings.
  • Developed a Mentor Program which identified key employees and implemented interdepartmental training, resulting in employee career development and promotions within a lean culture.
  • Employment Agreements: Created, modified, managed and maintained in Contract Logix.
  • Sharpened organizational effectiveness for on-boarding candidates by instituting a pre-employment drug screening program, online reference and background check.
  • Initiated and developed wellness and health initiatives including Health Fairs, Flu Shots, Biggest Loser contest that fostered a healthy lifestyle culture that led to a 10% reduction in insurance claims.
  • Saved the company $200,000 by sourcing a new wellness-plan and negotiating a favorable contract.
  • Reduced workforce complaints by 95% over a 5-year period by developing & implementing leadership-training initiatives.
  • Mergers & Acquisition: Prepared the acquisition of three companies ensuring the successful on-boarding of new employees which involved setting up payroll, new hire/benefits orientation, and Company policies and procedures.
  • Increased efficiency, accuracy, and access to real-time information, while saving the Company 45% on payroll fees for a two year contract, by implementing a Web-based Payroll/HRIS integrated system that housed benefits and wage information in a centralized repository.
  • Implemented corrective action plans, performance improvement plans, terminations and reductions-in-force (layoffs).
  • Chairperson of the Safety Committee: Identified safety and health hazards, determined corrective action plan, implemented corrective action solution to comply with OSHA General Industry Standards.
  • Ensured the accuracy and compliance with legal and regulatory guidelines of five multi-state payroll processing including: increases, bonuses, commissions, benefit deductions, garnishments, and taxes.
  • Parlayed knowledge from previous experience to successfully create and implement best-in-class HR functions in 3 expanding companies and lay the framework for enhanced profitability, organizational growth, talent acquisition, and retention.
09/1997 to 04/2003 ACCOUNTING MANAGER Lennar Corp., | Bothell, WA,
  • Responsible for daily operations of the Accounting Department, including Accounts Payable, Cost Accounting/Inventory, Assets Management, and Travel and Expenses.
  • Identified and implemented process improvements to streamline procedures and increased efficiency and productivity in inventory, travel, and asset management.
  • Assisted outside accounting firm with the preparation of audited financial statements, quarter/year-end closings, journal entries, month/year-end closing, classify transactions & bank reconciliations.
  • Drove close process from fifteen days to seven days by developing improvements in processes, systems and controls, after bringing in a new SAP ERP package.
  • Designed inventory control checks and balances for cycle counting that streamlined the Year End physical inventory audits.
  • Negotiated terms and conditions with Travel Agencies implementing an on site agent which resulted in saving the company $150,000.00.
  • Improved efficiency, accuracy, and access to information by developing an Online virtual "Travel Request Form" resulting in a turn around and better pricing on airline tickets.
  • Conducted ISO 2001 internal audits and participated in external audits resulting in more efficient SOP standards.
06/1993 to 06/1997 CONTROLLER, HUMAN RESOURCE MANAGER Auto-Chlor, Inc | City, STATE,
  • Executed the Fiscal reporting and Human Resources functions for a multi-location service company.
  • Created the company's first functional HR division.
  • Managed a staff of 4 direct and 25 indirect reports.
  • Managed payroll, benefits, workers compensation and commissions for 250 employees.
  • Implemented the software conversion to "FACTS" accounting package resulting in a more robust and efficient accounting system.
  • Managed the integration of data and on boarding for acquisitions of multiple chemical companies.
  • Identified and instituted corrective measure for compliance for government reporting regulations for OSHA, EEOC, and ERISA.
01/1990 to 01/1993 CONTROLLER, HUMAN RESOURCE MANAGER Redi-Mail Direct Marketing, Inc | City, STATE,
  • Developed and implemented the Financial, Operational and Human Resource policies and procedures for large non-exempt work force.
  • Played a key role in growing the Company from 12 to 120 employees in two years.
  • Authored and implemented the employee handbook, policies and procedures Company wide.
Expected in May 2015 HR Generalist Certificate Program | , , GPA:
Expected in 2015 Associate of Science | Business Administration Passaic County Community College, Woodland Park, NJ GPA:

Phi Theta Kappa Honor Society (Alpha Eta Chi) Academic Achievement Award

Expected in Bachelor of Science | Business Administration Berkeley College, Woodland Park, NJ GPA:

Professional Human Resources Certification (PHR),

The Society for Human Resources Management (SHRM)

State Of New Jersey Notary Public Commission


Accounting, accounting system, Accounts Payable, Acquisitions, Administrative Assistant, streamline, ADP, ADP Payroll, asset management, bank reconciliations, benefits, closing, coaching, content, Controller, conversion, Cost Accounting, CPA, CRM, SAP & Crystal, cycle counting, Direct Marketing, driving, edge, employee relations, Employee Training, ERP, expense reporting, external audits, filing, Financial, financial statements, functional, government, hiring, HRIS, Human Resource, Human Resources, HR, insurance, internal audits, Inventory, inventory control, ISO, job analysis, Leadership, leadership-training, legal, Regulatory Compliance, managing, management training, market analysis, market analysis and development, meetings, Mentor, mentoring, Mergers, access, EXCEL, Mail, Microsoft Office Suite, office, PowerPoint, Word, negotiating, Network, organizational, Payroll, payroll processing, performance reviews, Performance Management, Policies, pricing, processes, real-time, recruitment, Recruiter, reporting, Safety, Sales, SAP, shipping, SOP, Strategy, Strategic, Supervisor, Taxes, technical support, training programs, upgrading, vision, year-end

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Resume Overview

School Attended
  • Passaic County Community College
  • Berkeley College
Job Titles Held:
  • HR Generalist Certificate Program
  • Associate of Science
  • Bachelor of Science