Dynamic Senior Executive Administrator with 20+ years of experience in Executive Support, Office Management and Human Resources. Expert in enhancing executive productivity through calendar and email management, travel coordination, meeting preparation and scheduling, expense reporting along with assistance in professional and personal needs of my clients. Well-organized and precise with excellent communication skills and sound judgement. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Looking for a challenging new role with opportunity to make a lasting impact.
Member, International Association of Administrative Professionals (IAAP) Executive Support Travel Administration Expense Reporting Calendar Management Advanced MS Office Suite knowledge Event Planning and Coordination Meeting minutes Customer Service Multi-line phone proficiency Networking skills Medical/Dental Terminology Patient Education and counseling Inventory control Account reconciliation | Invoicing and billing Project planning Sensitive material handling Office Management Relationship building and retention Compensation and benefits Mass Marketing Quick Books/Sharepoint Multitasking and prioritization Dedicated team player Professional and polished Excellent communications skills Social media knowledge Concur Travel and Expense Reporting |
- Sourced and developed leads to increase recruiting base.
- Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths.
- Revised training programs for new and existing employees.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Explained human resources policies and procedures to all employees
- Conducted new hire orientations making new employees feel welcome and ready to succeed
- Reviewed job applications to identify, vet and recommend optimal candidates
- Collaborated with department managers to assess needs
- Captured key feedback from employees during exit interviews
- Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives
- Targeted customers for campaigns and identified appropriate marketing channels
- Developed direct mass mailings
- Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules to ensure success
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion
- Supervised 15+ office staff members , including 2 doctors in daily tasks and performance.
- Fulfilling a human resources role, including hiring staff
- Managed daily operations within office by supporting continuous delivery of excellent services and care.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Oversaw training and daily performance of staff.
- Maintained high level of professionalism and calmness with all personnel and patients even in high-stress situations.
- Conducted marketing via social media, email and other communication methods to increase our practice
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
- Effectively controlled the release of proprietary and confidential information
- Delivered an exceptional level of service to each employee and patient by listening to concerns and answering questions.
- Gathered forms, copied insurance cards and Workers Compensation information for billing and insurance filing.
- Collaborated with Doctors and therapists to maintain patient-focused, engaging and compassionate environment.
- Administration support to 5 high level executives
Arranged appropriate travel, visas, agendas, necessary contacts and country information. - Scheduled Senior Leadership meetings and assisted with meeting materials and agendas.
- Maintained and coordinated executive and senior management vacation, day-to-day calendar meetings and travel schedules.
- Served as a professional representative of the CEO to executive clients, investors and board members
- Collaborated with other administrative team members, human resources and the finance department on special projects and events
- Provided logistical support to visiting executives in coordination with other Executive Assistants.
- Served as a liaison between company executives and clients regarding client accounts and new business.
- Created PowerPoint presentations used for business development.
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings.
- Successfully planned and executed my clients meetings including lunch arrangements and room reservations
- Reviewed incoming emails and other correspondence and determined priority and required action
- Coordinated complex quarterly meetings involving multiple presenters, global attendees, and live-stream production, remote location arrangements, and senior executive accommodations.
- Built and maintained excellent client relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Greeted customers and visitors in-person and via telephone calls.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reviewed account documentation for over 20 accounts, rectified issues and contacted sub-contractors about account changes.
- Investigated daily variances uncovered by calculating contractors daily work reports and corrected errors to resolve discrepancies.
- Tracked business revenue and costs, diligently reconciling accounts to maintain high accuracy.
- Input data and produced reports using SharePoint and other accounting systems.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Kept contractor files accurate and up-to-date to expedite payment processing.
- Improved accounts payable processes and achieved 75% reduction in late fees.
- Trained and mentored new contractors and their companies management team on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Generated and submitted invoices based upon established financial schedules.
- Worked with upper management to resolve personnel problems, improve operations and provide exceptional customer service.
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Resume Overview
School Attended
- Indiana University - Purdue University Fort Wayne
- West Virginia University at Parkersburg
Job Titles Held:
- Human Resources Coordinator/Marketing Specialist
- Office Manager/Executive Assistant
- Executive Administrative Assistant
- Telecommunications Office Administrator
Degrees
- Associate of Arts
- Bachelor of Arts
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