Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dynamic Senior Executive Administrator with 20+ years of experience in Executive Support, Office Management and Human Resources. Expert in enhancing executive productivity through calendar and email management, travel coordination, meeting preparation and scheduling, expense reporting along with assistance in professional and personal needs of my clients.  Well-organized and precise with excellent communication skills and sound judgement.  Adept at prioritizing tasks, maintaining organization and optimizing workflow. Looking for a challenging new role with opportunity to make a lasting impact.

Skills

Member, International Association of Administrative Professionals (IAAP)

Executive Support

Travel Administration

Expense Reporting

Calendar Management

Advanced MS Office Suite knowledge

Event Planning and Coordination

Meeting minutes

Customer Service

Multi-line phone proficiency

Networking skills

Medical/Dental Terminology

Patient Education and counseling

Inventory control

Account reconciliation

Invoicing and billing

Project planning

Sensitive material handling

Office Management

Relationship building and retention

Compensation and benefits

Mass Marketing

Quick Books/Sharepoint

Multitasking and prioritization

Dedicated team player

Professional and polished

Excellent communications skills

Social media knowledge

Concur Travel and Expense Reporting

Experience
05/2004 to 06/2012 Human Resources Coordinator/Marketing Specialist Ice Consulting | Milpitas, CA,
  • Sourced and developed leads to increase recruiting base.
  • Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths.
  • Revised training programs for new and existing employees.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Explained human resources policies and procedures to all employees
  • Conducted new hire orientations making new employees feel welcome and ready to succeed
  • Reviewed job applications to identify, vet and recommend optimal candidates
  • Collaborated with department managers to assess needs
  • Captured key feedback from employees during exit interviews
  • Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives
  • Targeted customers for campaigns and identified appropriate marketing channels
  • Developed direct mass mailings 
  • Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules to ensure success
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion
07/2012 to 01/2015 Office Manager/Executive Assistant City Of Palm Springs | Palm Springs, CA,
  • Supervised 15+  office staff members , including 2 doctors in daily tasks and performance.
  • Fulfilling a human resources role, including hiring staff
  • Managed daily operations within  office by supporting continuous delivery of excellent services and care.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Oversaw training and daily performance of staff.
  • Maintained high level of professionalism and calmness with all personnel and patients even in high-stress situations.
  • Conducted marketing  via social media, email and other communication methods to increase our practice
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
  • Effectively controlled the release of proprietary and confidential information 
  • Delivered an exceptional level of service to each employee and patient by listening to concerns and answering questions.
  • Gathered forms, copied insurance cards and Workers Compensation information for billing and insurance filing.
  • Collaborated with Doctors and therapists to maintain patient-focused, engaging and compassionate environment.
02/2015 to 06/2018 Executive Administrative Assistant IBM Watson Health | City, STATE,
  • Administration support to 5 high level executives
    Arranged appropriate travel, visas, agendas, necessary contacts and  country information.
  • Scheduled Senior Leadership meetings and assisted with meeting materials and agendas.
  • Maintained and coordinated executive and senior management vacation, day-to-day  calendar meetings and travel schedules.
  • Served as a professional representative of the CEO to executive clients, investors and board members
  • Collaborated with other administrative team members, human resources and the finance department on special projects and events
  • Provided logistical support to visiting executives in coordination with other Executive Assistants.
  • Served as a liaison between company executives and clients regarding client accounts and new business.
  • Created PowerPoint presentations used for business development.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings.
  • Successfully planned and executed my clients meetings including lunch arrangements and room reservations
  • Reviewed incoming emails and other correspondence and determined priority and required action
  • Coordinated complex quarterly meetings involving multiple presenters,  global attendees, and live-stream production, remote location arrangements, and senior executive accommodations.
  • Built and maintained excellent client relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Greeted customers and visitors in-person and via telephone calls.
06/2018 to 04/2019 Telecommunications Office Administrator Verita Telecommunications | City, STATE,
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Reviewed account documentation for over 20 accounts, rectified issues and contacted sub-contractors about account changes.
  • Investigated daily variances uncovered by calculating contractors daily work reports and corrected errors to resolve discrepancies.
  • Tracked  business revenue and costs, diligently reconciling accounts to maintain high accuracy.
  • Input data and produced reports using SharePoint and other accounting systems.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Kept contractor files accurate and up-to-date to expedite payment processing.
  • Improved accounts payable processes and achieved 75% reduction in late fees.
  • Trained and mentored new contractors and their companies management team on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Generated and submitted invoices based upon established financial schedules.
  • Worked with upper management to resolve personnel problems, improve operations and provide exceptional customer service.
Education and Training
Expected in Associate of Arts | Mental Health Technology Indiana University - Purdue University Fort Wayne, Fort Wayne, IN GPA:
Expected in Bachelor of Arts | Business Administration West Virginia University at Parkersburg, Parkersburg, WV GPA:
Activities and Honors

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Resume Overview

School Attended

  • Indiana University - Purdue University Fort Wayne
  • West Virginia University at Parkersburg

Job Titles Held:

  • Human Resources Coordinator/Marketing Specialist
  • Office Manager/Executive Assistant
  • Executive Administrative Assistant
  • Telecommunications Office Administrator

Degrees

  • Associate of Arts
  • Bachelor of Arts

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