Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Efficient HR Assistant known for thriving in fast-paced business environment. Strong organizational, technical and interpersonal skills. Discreet, ethical, trustworthy and dedicated to providing superior customer service. Skilled in handling new hire paperwork, managing employee files and screening potential employees.

  • MS Office proficient
  • Exceptional customer service
06/2007 to 01/2020 Human Resources Coordinator/Assistant Performance Food Group | Alexandria, LA,

Acted as department receptionist by answering HR office phone line and greeting visitors.

Responded to basic human resource questions and requests from employees or directed them to other staff as appropriate.

Assist leadership with processing expenses, screening calls, calendar management, scheduling meetings, and booking conference rooms.

Coordinated the employment function, assisting in pre-screening applicants and conducting job related skills test.

Posted positions that were available for empoyee bids, scheduled interviews, and assisted the department managers in notifying successful candidates as well as the unsuccessful candidates.

Assisted in the monitoring & verifying of employee licenses, registrations, and certifications.

Assisted in referring the best qualified applicants to the department managers for selection.

Arranged offers of employment, pre-placement physical, and employment authorization forms.

Assisted employees with the completion of all required criminal background clearances.

Served as a resource for employees regarding benefits administration, ensuring proper completion and submission of enrollment forms.

Maintained over 700 personnel files according to policy and federal and state law and regulations.

Completed employment verification forms and unemployment compensation forms.

Prepared professional correspondence, and performed word processing or spreadsheet assignments as necessary.

Provided support with ordering of office supplies, reviewing and organizing incoming mail, assisted with filing/printing/copying/faxing items in a timely manner.

  • Worked with department managers to assess needs.
  • Answered employee questions during entrance and exit interview processes.
  • Sorted job applications, vetted candidates and recommended individuals for key positions.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Partnered with IT department to create streamlined onboarding process for new hires.
  • Educated job applicants on expected job tasks, compensation and benefits to set clear expectations.
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
  • Audited job postings for old, pending, on-hold and draft positions.
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
06/1999 to 06/2007 Trust Department Secretary Citizens Trust Company | City, STATE,

Acted as receptionist for the Trust Department and Bank CEO, greeting and directing clients, answering phones, and scheduling appointments.

Provided administrative and secretarial support to three Trust Officers including preparing reports and official minutes for monthly Trust Committee meetings, typed various documents, forms, letters, memos, and prepared all checks for trust expenses.

Assisted in the preparation of documents and files required to completed FDIC, State, and Local Audits.

Administered two large foundation scholarships including distributing and collecting student applications, preparing spreed sheets, and effectively interacting with scholarship applicants, selection committee members and High School, University and Medical School personnel during the grant selection process.

Managed all trust and pension disbursements, withholdings, and the issuance of annual 1099R tax forms via the Sungard Pension System.

Completed thorough and accurate documentation for all money movements, deposits or withdrawals.

Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.

08/1982 to 08/1996 Customer Service Representative Blue Ball National Bank | City, STATE,
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Served approximately 75 customers each shift, remaining composed and professional even in high-stress situations.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Assisted with administrative tasks, including filing, answering phones and scheduling appointments.
  • Was consistenly sought after by all branch officers as a versatile, efficient, and willing employee to assume expanded responsibilities at six different branch locations.
Education and Training
Expected in 06/1977 High School Diploma | Garden Spot Senior High School, New Holland, PA GPA:
Expected in | Commissioned As A Notary Public, 1987 To Present Commonwealth of Pennslyvania, , GPA:

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    School Attended

    • Garden Spot Senior High School
    • Commonwealth of Pennslyvania

    Job Titles Held:

    • Human Resources Coordinator/Assistant
    • Trust Department Secretary
    • Customer Service Representative


    • High School Diploma
    • Some College (No Degree)

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