human resources consultant resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Accomplished Human Resources Consultant with over 12 years of hands-on HR management experience and broad knowledge of HR metrics for benchmarking, measuring, analyzing and articulating value and ROI of HR initiatives, practices and policies. Guides, trains and supports clients in areas of strategic human capital management, employment law compliance, employee relations, organizational development, workers' compensation administration and overall development of best practices in human resources. Demonstrates strong business acumen and possesses entrepreneurial spirit with genuine desire to proactively and consistently deliver results for clients and internal teams.

  • Policy and Procedure Writing
  • Performance Appraisal
  • Affirmative Action Guidelines
  • Harassment Investigation
  • Termination Documentation
  • HRIS Applications
  • Managing Employee Relations
  • Advising Employers
  • Business Correspondence Writing
  • HR Strategy
  • Time Tracking and Payroll Administration
  • Employee Hiring
  • Equal Employment Opportunity (EEO)
Work History
Human Resources Consultant, 10/2017 - Current
Dch Tuscaloosa, AL,
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
  • Built HR consulting capabilities focused on clients undergoing organizational change and development.
  • Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
  • Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
  • Applied facts and analytics to understand trends and develop solutions to positively impact organization.
  • Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
  • Developed strategies to increase employee satisfaction and reduce turnover.
  • Created recruitment strategies to find best candidates for each opening.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources.
  • Analyzed issues and employed improvement processes.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Audited workplace, employee and management policies and procedures.
  • Implemented company's first sourcing tracking system.
  • Conducted salary survey research for both exempt and non-exempt positions.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Developed and maintained written Affirmative Action Programs for establishments up to over 1,000 employees.
  • Performed annual Compensation Analyses.
  • Monitored closing disclosures to verify documents contained required signatures.
  • Administered annual Salary Administration updates, including market and salary survey research, for Salary Administration Programs.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
  • Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
  • Managed quality programs to reduce overdue compliance activities.
  • Performed audits and deep document reviews to verify compliance with applicable laws.
  • Investigated employment practices or alleged violations of laws to document and correct discriminatory factors.
  • Examined complaints made by workers, conducted interviews and mediated disputes.
  • Monitored implementation and impact of guidelines for nondiscriminatory employment practices.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
Human Resources Specialist/Workflow Manager, 03/2015 - 02/2017
Cyberark Software, Ltd. Washington, DC,
  • Created and managed a Human Resources department within a large medical clinic with a total of nine providers and 40 employees
  • Conducted a job analysis on each position to ensure that employees were well-suited for the position, meeting the full requirements needed, and properly maintained the responsibilities of daily work-flow operations
  • Established salary determination, implemented training sessions, and performed performance reviews throughout a 90-day probation period for all new employees
  • Implemented and performed all staff Employee Performance Evaluations, and included Performance Improvement Plans, when necessary
  • Monitored daily attendance and punctuality, workflow, and job performance of all staff members
  • Maintained multiple daily, weekly, and monthly reports regarding patient appointment details, insurance entries, payments, balancing, etc
  • Served as the company’s representative when undergoing a CMS Audit
  • Verified Medicare and Medicaid eligibility to determine and distinguish equipment and treatment options and cost for patients; proven ability to manage multiple projects at once
  • Drafted prescriptions of details to submit for physicians’ signatures before presenting it to insurance companies for claim processing/payment
  • Processed insurance claims, which included vouchers ranging from $500 to $40,000; each voucher had hundreds of individual claims that had to be separately posted in each account
  • Developed a rich understanding of patients’ financial burdens and established payment plans based on ability to pay; worked with patients by educating them about their financial responsibilities
  • Managed accounts receivable for a growing organization with more than 2,000 patients
  • Oversee daily business operations, such as email correspondence, scheduling meetings, weekly updates of calendar, coordination of photoshoot details for commercial clients, online marketing through social media, personal contact with clients, updates to spreadsheets, etc
  • To ensure steady growth of my company and satisfaction of my clients
  • Practiced exceptional customer relations daily; enhanced social skills; willingness to create a pleasant atmosphere for customers
  • Acted as support to problem solving issues with disgruntled customers, physicians, referral offices, and employees, etc
  • Comfortably established, maintained, and grew relationships with a diverse group of patients
  • Acquired exceptional reasoning skills and a better understanding of work ethics
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Oversaw and managed hiring process and assisted human resources.
Office Manager, 08/2005 - 05/2011
Ufg Insurance Cedar Rapids, IA,
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Developed standard operating procedures for all administrative employees.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Legal Secretary, 08/2004 - 08/2005
Panter & Harvey, LLC City, STATE,
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Organized files for court proceedings.
  • Received and placed telephone calls to clients and prospective clients.
  • Diligently edited legal correspondence for grammar and spelling.
  • Scheduled and made appointments for four attorneys.
  • Screened telephone calls and forwarded to appropriate departments.
  • Obtained signatures from attorneys for legal documents.
  • Transcribed legal documents and phone conversations.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Entered new cases into company database.
  • Processed appeals, motions and pretrial agreements.
Associate of Arts: Business Administration And Management, Expected in 12/2017
Holmes Community College - Ridgeland, MS,
Status -
  • SHRM - Society for Human Resource Management certification, currently enrolled in SHRM Essentials Course to obtain this certification

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Resume Overview

School Attended

  • Holmes Community College

Job Titles Held:

  • Human Resources Consultant
  • Human Resources Specialist/Workflow Manager
  • Office Manager
  • Legal Secretary


  • Associate of Arts

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