Human Resources Clerical Specialist resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Polished and professional clerical specialist with 3 years of experience in jail administrative office support. Highly organized and successful at supporting executive productivity and business operations. Knowledgeable about human resource practices and regulations, as well as office management protocols and calendar management. Work well with minimal oversight to carry out demanding work. Proficient in payroll, scheduling, records maintenance and correspondence. Well-versed in use of Microsoft Office, SOS, and Intellitime with strong knowledge of computer fundamentals.

  • Strong problem solver
  • Articulate and well-spoken
  • Technologically savvy
  • MS Office
  • Professional and mature
  • Administrative support specialist
02/2018 to Current Human Resources - Clerical Specialist Inalfa Roof Systems Inc | Acworth, GA,
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Restocked office and break room supplies independently to maximize team productivity.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Delivered optimal administrative, customer service and case management support through synergizing and cognitive flexibility.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Managed sensitive information with discretion while providing administrative support to executive teams.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Managed payroll and time and attendance systems.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
10/2017 to 02/2018 Material Handler Capital Vacations | Islamorada, FL,
  • Palletized boxes for easy movement and shipment.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Transported material to correct locations and documented inventory changes.
  • Resolved conveyor system issues by clearing jams and blockages.
05/2016 to 08/2017 Collections Specialist Goodwill Southern Rivers | Opelika, AL,
  • Met demands of busy collections group by performing high volume of daily calls.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Processed payments over phone and set up recurring drafts.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Recorded information about customers' financial status and collections status efforts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Negotiated customer rates and processed payments using Western Union Speedpay.
11/2013 to 07/2016 Cashier Target | City, STATE,
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Resolved issues regarding customer complaints and escalated worsening concerns to the direct supervisor for remediation.
Education and Training
Expected in | Chemistry - Biochemistry Concentration The University of Memphis, Memphis, TN, GPA:
Expected in High School Diploma (Graduated - May 2014) | Science Hill High School, Johnson City, TN GPA:

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Resume Overview

School Attended

  • The University of Memphis
  • Science Hill High School

Job Titles Held:

  • Human Resources - Clerical Specialist
  • Material Handler
  • Collections Specialist
  • Cashier


  • Some College (No Degree)
  • High School Diploma (Graduated - May 2014)

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