Expiereced, Bilingual Administrative Professional, with 20 plus-years in providing
Exceptional Customer Service and conflict management resolution. Capable of handling multiple
projects simultaneously with a high degree of accuracy and confidentiality.Displays excellent intuitive can be entrusted to use good judgment and the knowledge to effectively address and respond to public and personal inquiries displaying strong emotional control in highly complex stressful situations. Skilled in :customer service, meeting/calendar scheduling, event planning, data research, document/file management executive administrative clerical support, organizing travel and accommodation, answering calls/ emails, screening visitors, multi-line phone systems, cash handling, billing and computer proficiency.
Ready to be challenged in exciting position with a new company that I will be to invest myself and grow for years to come.
Served as first point of contact for Senior Pastoral Team, answering phones and meeting public as needed
Prepare correspondence and reports for Senior Pastor Team
Maintain Executive Office calendar, schedule meetings & appointments, conferences, retreats, etc.
Schedule and plan Executive Office travel
Plan and prepare materials for staff meetings, retreats, events and other meetings originating from Executive Office.
Maintain Senior Pastor's files; keep office organized
Provide support to Overseers, Trustees and Staff
Attend and take minutes for Direct Report meetings
Research financial resources needed to operate Senior Pastor's office
Serves as gatekeeper to the senior pastor and executive director, while ensuring people are helped in a friendly and efficient manner.
Maintain the Linked UP Church Calendar Events for both campuses, insure confidentiality of all sensitive information
Tracks and reconciles expense account for the senior pastor and staff.
Handle Invitations, Schedules, Hospitality, and Accommodations for special guests.
Coordinate, supervise, and assist volunteer office staff, as needed.
Administration Training for new employees.
Enter new appointment data for corresponding attendees, members, and/or visitors into Fellowship One and only as it pertains to the Executive Office.
Maintain professional office supplies, representation and image via computer, written and physical correspondence.
Send sentimental expressions from the Pastoral office to various recipients pertaining to Congregational Care Cards/Gifts/Orders (Edible Arrangements, Floral Arrangements, Mailing Sympathy Cards, etc.)
Manage Baby Dedication and Baptism Requests-Input and Follow-up
Communication liaison from Executive Office to the Staff/Volunteers.
Maintains quality service by establishing and enforcing organization standards.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Opened a new store location and assisted in recruiting and training new staff.
Trained all new managers on store procedures and policies.
Trained staff to deliver outstanding customer service.
Worked closely with the district manager to formulate and build the store brand.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
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