human resources assistant resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Expiereced, Bilingual Administrative Professional, with 20 plus-years in providing
Exceptional Customer Service and conflict management resolution. Capable of handling multiple
projects simultaneously with a high degree of accuracy and  confidentiality.Displays excellent intuitive can be entrusted to use good judgment and the knowledge to effectively address and respond to public and personal inquiries displaying strong emotional control in highly complex stressful situations. Skilled in :customer service, meeting/calendar scheduling, event planning, data research, document/file management executive administrative clerical support, organizing travel and accommodation, answering calls/ emails, screening visitors, multi-line phone systems, cash handling, billing and computer proficiency.
Ready to be challenged in exciting position with a new company that I will be to invest myself and grow for years to come.

  • Personal/Official Document Management
  • Expert in customer & client relations and Relationship building
  • Planning
  • Strictly adhering to office policies and procedures, especially regarding confidentiality.
  • Excellent communication & problem solving skills
  • Excellent time management & prioritizing skills
  • Accounts payable / accounts receivable
  • Efficient, accurate, reliable, honest, calm under pressure
  • Preparing and editing documents like letters, reports, memos, and emails
  • Cash handling accuracy
  • Meticulous attention to detail, impeccable communication skills Spanish fluency
  • Providing administrative and clerical support (mailing, scanning, faxing, copying, filing)
  • Scheduling and coordinating meetings, appointments, and travel arrangements for other professionals.
  • Work History
    05/2018 to 02/2019
    Human Resources Assistant Community Legal Aid & Affiliate Fitchburg, MA,

    • Assists customers and visitors, responds to their inquiries and directs them to the appropriate person.
    • Types correspondences, answers multi-line telephones, makes copies, faxes documents, files and scans documents.
    • Maintains records, enters data and retrieves data as needed.
    • Analyzes and interprets data and prepares reports.
    • Maintains active and inactive employee personnel files.
    • Audits documents scanned into document management system.
    • Assists in preparation and distribution of general information to employees including collecting and reviewing I-9 documentation for new employees, providing new hire documentation as needed, providing drug-screening information and authorization form.
    01/2012 to 08/2017
    Executive Office Administrator/ Executive Assistant Aramark Corp. Jamaica Plain, MA,

    Served as first point of contact for Senior Pastoral Team, answering phones and meeting public as needed
    Prepare correspondence and reports for Senior Pastor Team
    Maintain Executive Office calendar, schedule meetings & appointments, conferences, retreats, etc.
    Schedule and plan Executive Office travel
    Plan and prepare materials for staff meetings, retreats, events and other meetings originating from Executive Office.
    Maintain Senior Pastor's files; keep office organized
    Provide support to Overseers, Trustees and Staff
    Attend and take minutes for Direct Report meetings
    Research financial resources needed to operate Senior Pastor's office
    Serves as gatekeeper to the senior pastor and executive director, while ensuring people are helped in a friendly and efficient manner.
    Maintain the Linked UP Church Calendar Events for both campuses, insure confidentiality of all sensitive information
    Tracks and reconciles expense account for the senior pastor and staff.
    Handle Invitations, Schedules, Hospitality, and Accommodations for special guests.
    Coordinate, supervise, and assist volunteer office staff, as needed.
    Administration Training for new employees.
    Enter new appointment data for corresponding attendees, members, and/or visitors into Fellowship One and only as it pertains to the Executive Office.
    Maintain professional office supplies, representation and image via computer, written and physical correspondence.
    Send sentimental expressions from the Pastoral office to various recipients pertaining to Congregational Care Cards/Gifts/Orders (Edible Arrangements, Floral Arrangements, Mailing Sympathy Cards, etc.)
    Manage Baby Dedication and Baptism Requests-Input and Follow-up
    Communication liaison from Executive Office to the Staff/Volunteers.

    03/2008 to 06/2012
    General Manager/ Store Manager Jack Brown Cleaners City, STATE,

    Maintains quality service by establishing and enforcing organization standards.
    Delivered excellent customer service by greeting and assisting each customer.
    Addressed customer inquiries and resolved complaints.
    Design and implemented customer satisfaction metrics.
    Opened a new store location and assisted in recruiting and training new staff.
    Trained all new managers on store procedures and policies.
    Trained staff to deliver outstanding customer service.
    Worked closely with the district manager to formulate and build the store brand.
    Answered customers' questions and addressed problems and complaints in person and via phone.
    Opened and closed the store, which included counting cash drawers and making bank deposits.

    01/2002 to 01/2007
    Call Center Personal Banker Huntington Bank City, STATE,
    Provided accurate and appropriate information in response to customer inquiries.
    Properly directed inbound calls in phone queues to improve call flow.
    Maintained up-to-date records at all times.
    Established new customer accounts including checking, savings, lines of credit and loans.
    Loaded consumer loan applications .
    Expected in
    Holland High School - Holland, MI

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    Resume Overview

    School Attended

    • Holland High School

    Job Titles Held:

    • Human Resources Assistant
    • Executive Office Administrator/ Executive Assistant
    • General Manager/ Store Manager
    • Call Center Personal Banker


    • GED

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