Human Resources Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Results-focused Supervisor offering 3 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

  • Employee performance evaluations
  • Communication skills
  • Customer Service
  • Recruitment
  • Inventory purchasing
  • Payroll Processing
  • Customer relations and communications
  • Writing reports
  • Meeting minutes
  • Presentation design
  • Training
  • Reservation coordination
  • Talent management
  • Maintaining Files
  • Accounting understanding
  • Human resource laws
  • Office administration
  • Multi-line phone proficiency
  • Travel planning
  • Business administration
Work History
Human Resources Assistant, 01/2020 to Current
Display PackCedar Springs, MI,
  • Verified and investigated employment claims and data.
  • Managed employee exit interviews and paperwork.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
  • Recruited and screened qualified potential employees.
  • Prepared monthly termination lists to be added to permanent records.
  • Assisted with on-boarding process of hires in by phone call.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Assisted with meetings and presentations within company.
  • Organized new employee orientation schedules for all new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Oversaw all HR needs for 150 -employee operation across 6 locations.
Assistant Administrator, 01/2020 to Current
ArchcareBronx, NY,
  • Managed department inventory, including purchasing, stocking and organizing items.
  • Documented all communication between relevant stakeholders such as vendors, departments and customers.
  • Maintained digital databases, physical files and area logs.
  • Evaluated correspondence, contracts and other business documentation for accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Created and implemented standard operating procedures for records handling.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Assistant Manager and Hostess, 05/2019 to Current
Beaver Creek Ski ResortAvon, CO,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored employee performance and developed improvement plans.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised team of employees and provided feedback on performance.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Communicated with managers of other departments to maintain transparency.
Hostess, 10/2017 to 05/2019
San Jose's Original Mexican RestaurantCity, STATE,
  • Planned and executed # of -guest parties by organizing menus, spaces and special requests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Checked and restocked server areas and organized and got change for front counter.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Informed servers of newly seated parties for speedy service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating and information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
High School Diploma: , Expected in 05/2019
Lake Brantley High School - Altamonte Springs, FL
  • ServSafe
  • First Aid/CPR Certified

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Resume Overview

School Attended
  • Lake Brantley High School
Job Titles Held:
  • Human Resources Assistant
  • Assistant Administrator
  • Assistant Manager and Hostess
  • Hostess
  • High School Diploma