human resources assistant resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated individual with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
Hiring and retention
Personnel records maintenance
Mediation expertise
Affirmative Action compliance
Conflict resolution
Microsoft Office
Customer service
Decision-making
Administrative skills
New hire orientation
Oral and writing communication
Email and telephone decorum
Office supplies ordering
Technologically savvy
Appointment confirmation
Listening skills
Recordkeeping
Meeting planning
Social media knowledge
Executive presentation development
Travel administration
Self-starter
Customer service-oriented
Switchboard operation
Welcoming customers
Clear communication
Experience
04/2020 to 03/2021Human Resources AssistantLinamar | Wilson, NC,
Filled in areas where we were short staffed .
Worked in our front office dealing with insurance. Verifying insurance, handling workers comp and accident claims . Worked with legal teams and offices to ensure medical needs of the patient were met.
Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
Demonstrated leadership by making improvements to work processes and helping to train others.
Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
Coordinated training schedules and filed crucial administrative paperwork.
Examined employee files to answer inquiries for assistance with personnel actions.
Verified previous employers and other references to determine applicants' employment acceptability.
Liaised with HR management to devise and update policies based on changing industry and social trends.
Supported 80 employees at all levels, including executive leadership.
Developed and maintained training materials and benefits packets for new hires.
Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
Assisted with employee termination process to drive consistency and reduce discrimination claims.
Created, organized and maintained employee personnel files to keep sensitive data secure.
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Scheduled and attended 3-5 appointments per week.
04/2019 to 01/2021Human Resources CoordinatorAmerican National Bankshares, Inc. | Salem, VA,
Managed employee onboarding, training and development, including enriching internal and external training development of both online and traditional environments.
Mentored staff through constructive feedback, performance assessments and professional development opportunities.
Liaised with HR management to devise and update policies based on changing industry and social trends.
Managed communication regarding employee orientation and open enrollment for benefits.
Created and implemented highly effective and individualized human resource solutions for clients.
Conducted telephone and onsite exit interviews for all employees.
Assisted customer service with inbound and outbound calls regarding all HR inquiries.
Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
Selected and interviewed candidates for all available positions.
Answered employee questions during entrance and exit interview processes.
Created job descriptions to attract targeted talent pool within market wage range.
Aided senior leadership during executive decision-making process by generating daily status and maintenance activity reports that recommended corrective actions and improvements.
Assessed employee performance and issued disciplinary notices.
Created recruitment strategies to drive interest for top prospective students.
Proficient in Kronos, Microsoft, Pbx , etc
03/2018 to 09/2019Lead Front Desk AgentDiamond Resorts Corporation | Capistrano Beach, CA,
Handled high volume of phone calls and routed to proper guest or internal department.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Cleaned lanes to mitigate spread of germs by wiping down handles and removing trash.
Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Handled payment processing and provided customers with receipts and proper bills and change.
Signed for packages, recorded all deliveries and distributed to personnel.
Proficient in windows and pos system
Sold lanes and packages
Opened and closed the facility
Lead other front desk associates to ensure operations running smoothly
05/2016 to 02/2018Executive Administrative AssistantKroger | Monroe, OH,
Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
Restocked office and break room supplies to maximize team productivity.
Drove business development by pursuing partnerships, funding and revenue streams.
Strengthened company business by leading implementation of new projects and procedures.
Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Developed and executed business strategies to achieve short and long-term revenue objectives.
Reported to and communicated with board of directors to guide intentions and address problems.
Oversaw executive schedules for team of company leaders.
Coordinated shuttle services by communicating with drivers.
Oversaw maintenance, appearance and performance of company vehicles.
Explained policies and reviewed documentation to obtain signatures.
Answered telephones to assist customers and resolve issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Managed office paperwork, including scanning documents and routing business correspondence.
Managed director's calendar and prepared meeting agenda and materials.
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
Created PowerPoint presentations used for diverse business needs.
Researched topics of interest and culled gathered information to produce concise reports.
Set up meeting and event logistics for senior management, including executives and board of directors.
Education and Training
Expected in 06/2018 to to High School Diploma | Graduation Achievement Center Charter High School, Atlanta, GAGPA:
Expected in to to | Georgia Piedmont Technical College, Clarkston, GAGPA:
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