Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

I am a highly motivated, dedicated, and experienced Human Resource Specialist with a unique blend of managerial and hands on experience acquired over a 13+ year career with the U.S. Army. I am a skilled communicator with proven personnel administration expertise, who participates in the occupational classification and management of human resources. I am knowledgeable in all facets of the HR Core Competencies including; manning the force, providing HR services, coordinating personnel support, and conducting HR planning and operations.

I am trained in activities including but not limited too; maintaining personnel records, processing personnel actions, preparing reports on staffing levels and status of personnel, evaluation of personnel qualifications for special assignments, monitoring suspense actions, customer service, record keeping, computer applications, office administration, mail handling, communications, in and out processing, processing evaluations, military awards, military leave, leave log, and military promotions.


People skills

Microsoft applications

Reviewing correspondence

Safeguarding PII

Preparing report

Scheduling Meetings

Organizational skills

Mail procedures

10/2018 to 10/2019
Human Resources Assistant Four County Wabash, IN,

Duties: Served as a Human Resources Assistant in a Military Entrance Processing Station (MEPS). Provides administrative support to the reception-administration control desk (RACD), record maintenance and accountability, and enlistment processing to include fingerprinting of applicants. Greets and account for visitors/applicants in and out of MEP; muster applicants for processing and enlistment ceremonies, administer pre-oath briefings, also brief applicants on MEPS procedures. Question applicants to obtain and/or verify complete data required for final data processing of forms and records for entry into military service. Fingerprints applicants using automated systems, ensuring fingerprints are classifiable. Transmits fingerprints electronically to the investigating agency and initiates background checks. Verifies applicants’ emergency data records notes and correct any discrepancies when differences occur.

Screens applicants’ records to ascertain that all necessary documents are present according to the requirement of each military services. Operates a keyboard to record alpha and numeric data reflecting all aspects of the qualifications and enlistment data for entrants to all branches of the armed services. Transcribes data from numerous source documents which are completed by the applicant and/or military service representatives. Receives request for items in or completed applicant files. Search file and furnished requested documents to requestor. Files incoming materials in accordance with the established filing system. Assists with other section within the MEPS including testing and transportation when needed. Performs other duties as assigned.

06/2018 to 10/2018
Child and Youth Program Assistant Department Of Defense Marine Corps Air Station Miramar, CA,

Duties: Serves as a CYPA in one or more CY programs. Maintains control of and accounts for whereabouts and safety of children and youth ranging in age 6 weeks to 18 years. Assist in planning, coordinating, and conducting activities for program participates, including group as well as individual child activities. Establishes a program environment that sustains participants interest and promotes positive interactions with other children, youth, and adults. Helps prepare, arrange, and maintain indoor and outdoor activity areas and material to accommodate daily schedule. Assist children and youth with special projects and homework. Participates in conference with parents and staff. Reviews and implement daily schedules and activity plans to ensure age and stage appropriateness. Sets up display and bulletin boards.

Interacts with children and youth using approved child guidance and youth development techniques. Interact professionally with staff members, parents, and local installation command personnel. Supervises children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events. Promotes and model safety, fitness, health, and nutrition practice. Cares for special needs children and youth as directed by the supervisor. Notifies supervisor of health, fire, and safety compliance concerns. Helps arrange for and serves appropriate snacks or meals when applicable. Performs other related duties as assigned.

11/2017 to 04/2018
Guest Services Manager/ Manager on Duty/Customer Loyalty Representative Eastman Chemical Company Atlanta, GA,

Duties: Manager on Duty (MOD)/Guest Services Manager- Conducts daily property walks including: all floors, restrooms, meeting space, stairwells, offices, back of house, and perimeter of the building and parking lot. Report all maintenance issues to department staff. Addresses any/all security issues found on property. Ensures the property is well maintained and free from any safety hazards. Provides assistance in all department as needed and ensures all employees are at their respective workstations in proper uniform. Counts and distribute cash drawer to employees. Responsible for issuing any service recovery needs for guest and is designated as a first responder for guest and employees’ incidents.

Loyalty Champion- Responsible for the consistent delivery of the IHG Rewards Club program at the hotel. Focus on educating and inspiring Front Desk teams as well as the entire hotel team to make all members feel recognized and valued. Lead all ad-hoc training based off of hotel performance, team development needs and program updates. Monitors Performance Tracking standards and administer any/all employee’s incentive programs. Creates and implements Quarterly Loyalty Champion Action Plan.

05/2003 to 05/2017
Human Resources Specialist US Army City, STATE,

Duties: Advised the Command and Staff on personnel, promotion, and finance related matter to include strength levels of subordinate companies; reviewed consolidated promotions and financial reports, statistics, and prepared recommendations to higher echelons on personnel utilization; supervises, mentor, and counsels two Soldiers.

Processed and shipped over 14,500 applicants to nine basic training centers nationwide supporting all branches of military service; ensured all ground transportation utilized for the movement of applicants is government/Department of Defense approved via Surface Deployment Distribution Centers (SDDC); monitored airport delays, closures, and bus routes utilizing media and internet websites; ensured invoices were reconciled and properly certified IAW USMEPCOM Regulation 601-23; supervised one civilian and one Soldier.

Planned, coordinated, integrated and assessed the emplacement and operations of HR elements executing personnel accountability, casualty, and postal operations function; provided training technical guidance and assisted to supported HR G1/AGs and S1s; synchronized non-HR support requirements with other sustainment elements and organizations; planned, projected, and recommended HR support requirements for current and future military operations; responsible for the morale, health, welfare and training of two Non-Commissioned Officers.

Duties: Responsible for ensuring timely processing of various personnel actions to include: finance, promotions, leaves, awards and badges, retirement packets, service school packets, reassignment orders, and duty rosters. Responsible for HR database management; updated personnel accountability reports, personnel strength reports; responsible for the health, welfare and development of one Non-Commissioned Officer.

Responsible for assisting the SGS by managing the day-to-day coordination and execution of complex staff actions for the Headquarters staff. Provides technical information to the Commanding General (CG), Chief of Staff (COS), and subordinate brigades on the integration and coordination of information in support of actions.
Employs current, in-depth knowledge and understanding of staff action procedures and requirements as well as intimate understanding of the CG and COS's desires in determining the most efficient and effective method to accomplish mission. Applies in-depth knowledge of the organization and functions of the HQDA staff, HQ TRADOC, USACC, and subordinate brigades, and the relationship of HQ, USACC to other commands and staffs to schedule, coordinate and integrate actions and information critical to the command. Levels of actions often require extensive and sensitive coordination between the Headquarters and subordinate brigades as well as externally with HQ, TRADOC, HQDA, and other services.

Education and Training
Expected in
: Psychology
Ashford University - San Diego, CA
  • Dean's List Honoree Fall, 2018 Spring 2019
  • SALUTE Veterans National Honor Society Member
  • 3.59 GPA
  • Major in Psychology

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Resume Overview

School Attended

  • Ashford University

Job Titles Held:

  • Human Resources Assistant
  • Child and Youth Program Assistant
  • Guest Services Manager/ Manager on Duty/Customer Loyalty Representative
  • Human Resources Specialist


  • Some College (No Degree)

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