human resources assistant resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Focused Health Information Management graduate with over 5 years of professional experience in office administration, supervisory roles, & Human Resources operations. Dependable, dedicated and knowledgeable in effectively managing employee information. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

  • Talent management
  • Conflict management
  • Administrative support
  • HR policies
  • Office administration
  • Supervision
  • Project organization
  • Operational improvement
  • Investigations skills
  • Federal and state regulations
  • Policy analysis
  • Data Quality Assurance Processes
  • Spreadsheets
  • Technical Writing
  • Data verification
  • Document review
  • Auditing experience
  • Records review
  • Analytical skills
Work History
12/2016 to 06/2017
Human Resources Assistant Chelsea Jewish Lifecare Peabody, MA,
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments for 500 employees.
  • Verified and investigated employment claims and data.
  • Recruited and screened qualified potential employees.
  • Assisted with meetings and presentations within company.
  • Organized new employee orientation schedules for all new hires.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Posted positions through approved recruitment channels.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.
  • Scanned and maintained confidential employee information and records, including new hire paperwork, terminations, I-9s, W4s and background checks.
  • Ran reports to track metrics such as employee turnover, headcount and new hires.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Managed full-cycle recruiting process by sourcing, screening and interviewing candidates.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
  • Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
  • Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
  • Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
  • Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
  • Improved company policies and standards to outline ethical, safe and efficient procedures.
  • Gathered, organized and evaluated data to make accurate assessments of current operations.
  • Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
  • Prepared training programs to improve compliance at all levels.
  • Reviewed company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.
  • Managed effective action plans to respond to audit discoveries and compliance violations.
08/2016 to 11/2016
Police Records Clerk City Of Hickory Hickory, NC,
  • Kept detailed evidence of 1,500+ records and storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
  • Transcribed pieces of recorded evidence for use in court cases and other legal proceedings.
  • Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
  • Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
  • Identified issues, analyzed information and provided solutions to problems.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
11/2013 to 09/2015
Health Insurance Enrollment Specialist Carroll Enterprises, Inc. Worcester, MA,
  • Verified client information by analyzing existing evidence on file.
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Updated, entered and reviewed customer data.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with 15+ customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
  • Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
  • Received and routed business correspondence to correct departments and staff members.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Documented all communication with applicants and inputted information into system.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
09/2011 to 08/2012
Supervisor Joe's Auto Parks Orlando, FL,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency of 10 front end employees and organize workflows to meet any daily demand.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Audited and documented all processes and procedures for new accounts department.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Expected in 08/2020
Master of Science: Health Information Management
Southern New Hampshire University - Hooksett, NH
  • Member of Health Information and Management Systems Society
Expected in 08/2016
Bachelor of Science: Health Administration/Health Management
University of Phoenix - Tempe, AZ
Expected in 10/2014
Associate of Arts: Health Administration/Medical Records
University of Phoenix - Tempe, AZ
  • Member, National Technical Honor Society

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Resume Overview

School Attended

  • Southern New Hampshire University
  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Human Resources Assistant
  • Police Records Clerk
  • Health Insurance Enrollment Specialist
  • Supervisor


  • Master of Science
  • Bachelor of Science
  • Associate of Arts

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