LiveCareer-Resume

human resources administrative assistant restaurant server resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Agile and adaptable team leader with stellar Customer Service, Management and Administrative Assistant history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Skills
  • Organization and planning
  • Monitoring
  • Team Player
  • Staff education and training
  • Team building
  • Operational improvement
  • Supervision
  • Maintaining Files
  • Effective planning
  • Scheduling
  • Customer service
  • Relationship development
  • MS Office
  • Organization
Work History
08/2018 to Current Human Resources Administrative Assistant/Restaurant Server The Culinary Institute Of America | Saint Helena, CA,
  • Efficiently delivered personnel information to management for speedy corrective action
  • Assisted with meetings and presentations within company
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Managed employee exit interviews and paperwork
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Monitored social media and online sources for industry trends
  • Assisting in Merchandise for company by helping in design, ordering and creating social media following
  • Assisted in leading a taske force for Ragbrai and future events hosted by Big Grove
  • Assisted in public events showcasing Big Grove product and gaining future clientele
  • Responsible for entering and updating all new merchandise for Vend
  • Check all Administrative emails by responding and directing each accordingly
  • Managed all employee hourly entry for payroll
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by 50 % on average
  • Up sold specialty items to increase overall sales and exceed targets
  • Prepared for and executed new menu implementations
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Led and directed team members on effective methods, operations and procedures
05/2017 to 07/2018 Scheduler/Administrative Assistant Bix Basement Repair | City, STATE,
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
  • Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs
  • Completed daily logs for management review
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions
  • Managed production calendar and recommended adjustments based on demand
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Performed general office duties, including answering multi-line phones, routing up to 100 a day calls and messages and greeting visitors
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
03/2014 to 03/2017 Lead Server Angelinis Restaurant | City, STATE,
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Italian restaurant while maintaining calm, professional demeanor
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
  • Prepared specialty deserts for customers including cannoli and tiramisu
  • Greeted and maintained relationships with regular customers
Education
Expected in 04/1998 to to GED | Clark County R-1, Kahoka MO, GPA:

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Resume Overview

School Attended

  • Clark County R-1

Job Titles Held:

  • Human Resources Administrative Assistant/Restaurant Server
  • Scheduler/Administrative Assistant
  • Lead Server

Degrees

  • GED

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