Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Skills
Microsoft Office (Excel, Word and PowerPoint)
Customer Service
Administrative support, Sales
Advertisements, Fluent in Spanish
Benefits, SPSS
Billing, Strategy
Power Point
PowerPoint
Recruiting
Retail
Workforce improvements
Team Player
Insurance
Organization skills
Access
Excel
Mail
Microsoft Office
Customer Service
Human Resources
Research
Organization and planning
Benefits administration
Work History
Human Resources Administrative Assistant, 12/2019 - 05/2020 Central California Alliance For Health – Salinas, CA,
Responsible for placing advertisements for employment opportunities in local newspapers, online employment sites and ENTA intranet.
Conduct phone screenings with candidates.
Schedule interviews.
Check references and process background screening/drug testing on potential candidates.
Offer positions to potential candidates by following current budget.
Provide administrative support to the Talent Manager and Talent Specialist as needed.
Onboarding Assist the Talent Specialist in conducting New Employee Orientation and onboarding.
Create employee profiles for new hires in ReviewSnap.
Scan/File all new hire paperwork.
Activate and distribute key fobs to all new hires.
Handle any misplaced key fobs by activating new fobs and giving deduction form to payroll.
Submit key fob request for building access and gym access to building management.
Verify, scan and File I-9 documentation.
Collect and organize all new hire paperwork for employee's file.
Assisting the manager in organizing, planning and implementing strategy.
Counterpart retail store operations.
Managing incoming calls and customer service inquiries.
Generating sales leads that develop into new customers then proceed to keep those new customers.
Identifying and assessing customers' needs to achieve the best possible experience.
Created and enhanced call sequencing flows and scripts to enhance team performance.
Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
Devised and deployed successful approaches to retain customers and boost brand loyalty.
Research Assistant, 05/2019 - 06/2019 Cleveland Clinic – Deerfield, OH,
Studying the Role of Epistemic Perspective and Social Media Use.
Recruiting participants/collecting the data from the survey and building the chart into SPSS.
Research previous articles on the study.
Presented the proposed study on a Power Point.
Supported research and development efforts to create new products, equipment and processes.
Summarized search results by preparing written reports, graphs, fact sheets and tables.
Evaluated potential subject participants to assess suitability for planned studies.
Planned, modified and executed research techniques, procedures and tests.
Performed statistical, qualitative and quantitative analysis.
Analyzed statistical data using both modern and traditional methods.
Wrote and edited data collection forms and questionnaires.
Planned, modified, and executed research techniques, procedures and tests.
Organized paperwork, including participant-informed consent waivers and research scope documentation.
Physical Therapy Aide, 03/2018 - 10/2018 Westchester Physical Therapy Group – City, STATE,
Prepares treatment room or table for patients by following prescribed procedures and protocols.
Helps patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel or apertures.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
Billing insurance and Co pays for patients.
Filed patients' files electronically and hard copy.
Coordinated daily activities of patients to support them in their individual care programs.
Performed modalities such as electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
Provided treatment to patients suffering from sports-related injuries such as concussions, tennis elbow, pulled hamstrings or ligament tears to prevent loss of sensitivity as well mobility.
Reviewed patient medical history and referral notes from other medical practitioners to understand health problems and suggest appropriate physiotherapy regimen to facilitate movement for daily activities.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Communicated with physicians to provide updates on patient care.
Scheduled patient appointments to meet treatment requirements and provide quality care.
Answered questions from patients via email, phone and in person.
Documented each patient case with updates in computer system.
Implemented treatment programs for children with juvenile arthritis and those in recovery from sports injuries.
Education
Bachelors of science: General Psychology, Expected in 05/2020 - Mercy College - Dobbs Ferry, NY GPA:
: , Expected in 2017 - Norwalk Community College - Norwalk, CT GPA:
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