Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

  • Microsoft Office (Excel, Word and PowerPoint)
  • Customer Service
  • Administrative support, Sales
  • Advertisements, Fluent in Spanish
  • Benefits, SPSS
  • Billing, Strategy
  • Power Point
  • PowerPoint
  • Recruiting
  • Retail
  • Workforce improvements
  • Team Player
  • Insurance
  • Organization skills
  • Access
  • Excel
  • Mail
  • Microsoft Office
  • Customer Service
  • Human Resources
  • Research
  • Organization and planning
  • Benefits administration
Work History
Human Resources Administrative Assistant, 12/2019 - 05/2020
Central California Alliance For Health Salinas, CA,
  • Responsible for placing advertisements for employment opportunities in local newspapers, online employment sites and ENTA intranet.
  • Conduct phone screenings with candidates.
  • Schedule interviews.
  • Check references and process background screening/drug testing on potential candidates.
  • Offer positions to potential candidates by following current budget.
  • Provide administrative support to the Talent Manager and Talent Specialist as needed.
  • Onboarding Assist the Talent Specialist in conducting New Employee Orientation and onboarding.
  • Create employee profiles for new hires in ReviewSnap.
  • Scan/File all new hire paperwork.
  • Activate and distribute key fobs to all new hires.
  • Handle any misplaced key fobs by activating new fobs and giving deduction form to payroll.
  • Submit key fob request for building access and gym access to building management.
  • Verify, scan and File I-9 documentation.
  • Collect and organize all new hire paperwork for employee's file.
  • Payroll/Benefits Complete employment verifications.
  • Provide administrative support to the Benefits Manager and Benefits Administrator as needed.
  • Other Responsibilities Send onesie/card to all newborns.
  • Handle monthly birthday cake responsibilities.
  • Respond to inquiries regarding policies, procedures, and programs.
  • Distribute labor law posters or any other notices such as workers compensation to all office locations.
  • Scan all documents; ensure that DocSTAR is up to date.
  • Make photocopies, fax documents and perform other clerical functions.
  • 2 File papers and documents into appropriate employee files.
  • Upload policies to iSolved and follow-up with employees when necessary.
  • Sort and distribute mail.
  • Assist the HR Managers, Assistant Director of Human Resources, and Senior Director of Human Resources with various projects, as assigned.
  • Updated training processes by reviewing existing documentation, leClaireging feedback from associates, and working with legal and compliance teams.
  • Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Structured compensation and benefits according to market conditions and budget demands.
Manager Assistant/ Customer Service, 03/2014 - 12/2019
Vanderbilt University Franklin, TN,
  • Assisting the manager in organizing, planning and implementing strategy.
  • Counterpart retail store operations.
  • Managing incoming calls and customer service inquiries.
  • Generating sales leads that develop into new customers then proceed to keep those new customers.
  • Identifying and assessing customers' needs to achieve the best possible experience.
  • Created and enhanced call sequencing flows and scripts to enhance team performance.
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
  • Devised and deployed successful approaches to retain customers and boost brand loyalty.
Research Assistant, 05/2019 - 06/2019
Cleveland Clinic Deerfield, OH,
  • Studying the Role of Epistemic Perspective and Social Media Use.
  • Recruiting participants/collecting the data from the survey and building the chart into SPSS.
  • Research previous articles on the study.
  • Presented the proposed study on a Power Point.
  • Supported research and development efforts to create new products, equipment and processes.
  • Summarized search results by preparing written reports, graphs, fact sheets and tables.
  • Evaluated potential subject participants to assess suitability for planned studies.
  • Planned, modified and executed research techniques, procedures and tests.
  • Performed statistical, qualitative and quantitative analysis.
  • Analyzed statistical data using both modern and traditional methods.
  • Wrote and edited data collection forms and questionnaires.
  • Planned, modified, and executed research techniques, procedures and tests.
  • Organized paperwork, including participant-informed consent waivers and research scope documentation.
Physical Therapy Aide, 03/2018 - 10/2018
Westchester Physical Therapy Group City, STATE,
  • Prepares treatment room or table for patients by following prescribed procedures and protocols.
  • Helps patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel or apertures.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
  • Billing insurance and Co pays for patients.
  • Filed patients' files electronically and hard copy.
  • Coordinated daily activities of patients to support them in their individual care programs.
  • Performed modalities such as electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
  • Provided treatment to patients suffering from sports-related injuries such as concussions, tennis elbow, pulled hamstrings or ligament tears to prevent loss of sensitivity as well mobility.
  • Reviewed patient medical history and referral notes from other medical practitioners to understand health problems and suggest appropriate physiotherapy regimen to facilitate movement for daily activities.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Communicated with physicians to provide updates on patient care.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Answered questions from patients via email, phone and in person.
  • Documented each patient case with updates in computer system.
  • Implemented treatment programs for children with juvenile arthritis and those in recovery from sports injuries.
Bachelors of science: General Psychology, Expected in 05/2020
Mercy College - Dobbs Ferry, NY
: , Expected in 2017
Norwalk Community College - Norwalk, CT

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School Attended

  • Mercy College
  • Norwalk Community College

Job Titles Held:

  • Human Resources Administrative Assistant
  • Manager Assistant/ Customer Service
  • Research Assistant
  • Physical Therapy Aide


  • Bachelors of science

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