Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties.
Skills
Verbal and Written Communication
Microsoft Office
Employee Data Record Keeping
Time Management
Interpersonal Communication
New Employee Orientation
Problem Solving
Company Policies and Procedures Training
Problem-Solving
Relationship Building
Work Planning and Organization
Staffing Documentation Maintenance
Administrative Skills
Planning and Organization
Understanding of HR Policies
Office Organization
Daily Operations Management
Human Resources Standards
Data Entry
Detail-Oriented
Office Administration
Technologically Savvy
Resume Screening
Writing and Editing
Human Resource Information System HRIS
ADP Workforce Now
Human Resources Operations
Coordinating Training Materials
Minute Taking
Onboarding and Training
Generating Reports
Critical Thinking
Experience
Human Resources Administrative Assistant, 08/2020 - Current Central State University – Wilberforce, OH,
Created, organized and maintained employee personnel files to keep sensitive data secure.
Developed and facilitated new-hire orientations and corporate policy trainings.
Created and managed more than 130 confidential personnel records.
Supported human resources, controlling resume flow within applicant tracking system.
Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.
Optimized traceability, developing organizational filing systems for confidential employee records and reports.
Handled sensitive and confidential employee information with complete discretion.
Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
Processed onboarding paperwork for new hires and rehires.
Processed employee status changes, keeping human resources systems and employee records up to date.
Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
Conducted employment verification and background investigation to facilitate hiring process.
Developed and maintained training materials and benefits packets for new hires.
Conducted job applicant background checks in accordance with policy and procedures.
Prepared and posted job openings to appropriate job sites and newspapers.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Assisted with employee termination process to drive consistency and reduce discrimination claims.
Planned corporate events, conventions, meetings and gatherings.
Educational Coordinator/Administrative Assistant to the Director, 06/2003 - 03/2020 Bright Horizons Family Solutions LLC – City, STATE,
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to prepare for payroll processing.
Documented and took note of staff vacation time, sick days and personal days to monitor attendance records.
Prepared packages by printing packing labels and setting up deliveries.
Booked venues, developed guest lists and organized catering services to plan events and department activities.
Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.
Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling.
Supplied key cards to employees and visitors to control building access.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Handled incoming calls and directed callers to appropriate department or employee.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
Supported office operations, managed client correspondence, tracked records and handled internal communications.
Improved office efficiency, managing client correspondence, record tracking and data communications.
Attended meetings and took meticulous notes to disseminate to participants.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Responded to customer issues to provide immediate resolution and improve retention.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement training program initiatives.
Transfer Agent for Nuveen Investments , 08/2000 - 08/2001 JP Morgan Chase – City, STATE,
Consulted with other professionals regarding treatment of specific clients.
Developed and maintained relationships with customers and assisted in generating sales opportunities.
Wrote contract documents, purchase agreements and closing statements.
Tracked and analyzed trade policies, weather conditions, political developments and changes to supply and demand.
Discussed client financial options to keep customers informed regarding transactions.
Analyzed customer requirements and recommended efficient investment products.
Advised investors and brokers of monetary changes within investments.
Processed investment requests issued by investors.
Assisted in account liquidations.
Guest Service Representative/Admin Assistant, 06/1998 - 08/2000 The Oxford Hotel- Regon – City, STATE,
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Welcomed large volume of guests and improved overall customer service.
Arranged special accommodations for guests to enhance visitor experiences.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Maintained bookkeeping of important files, running reports and delivering updates on occupancy and revenue.
Facilitated successful front desk operations for high-volume hotel.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Input customer data into reservation software and made immediate updates to reflect room changes.
Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Managed guest check-in and check-out procedures, reservations and payments.
Handled telephone inquiries and responded to customer requests.
Responded to guests, including email, telephone and in-person inquiries.
Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Managed reception area and took telephone calls.
Managed guest check-in and check-out procedures.
Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
Assisted marketing department in coordinating special events and preparing media to promote the hotel.
Education and Training
Bachelor of Science: Social Work, Expected in 06/1998 - Andrews University - Berrien Springs, MI, GPA:
Certificate of Completion: Business Office, Expected in 06/1993 - Lenawee Vo-Tech Center - Adrian, MI, GPA:
: Early Childhood Education, Expected in - Harold Washington College - Chicago, IL, GPA:
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School Attended
Andrews University
Lenawee Vo-Tech Center
Harold Washington College
Job Titles Held:
Human Resources Administrative Assistant
Educational Coordinator/Administrative Assistant to the Director
